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Added 3 mins ago
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Manulife

National Education Consultant

Calgary, AB, Canada
Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

As a National Education Consultant (NEC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful education strategies and communications that improve plan participation and support client objectives.

Position Responsibilities:

Relationship Management

Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement.
Build strong sponsor relationships by understanding client objectives and aligning education strategies to meet those goals.
Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements.
Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption.
Participate in large-case RFPs and shortlist presentations to help retain and grow business.

Education Strategy & Communications

Design comprehensive education strategies and annual calendars tailored to member demographics and behavior.
Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement.
Develop custom communication materials that simplify complex retirement concepts and drive participation.
Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement.
Ensure all communications include clear calls-to-action and measurable outcomes.

Project Management & Reporting

Create detailed action plans and work-back schedules for all communication initiatives.
Coordinate with internal teams to ensure resources are available and timelines are met.
Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks.
Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.

Required Qualifications:

Strong relationship management and communication skills, including active listening and the ability to build trust.
Confidence in presenting in formal settings (shortlists, pension committees).
Proven project management experience with the ability to meet tight deadlines and pivot quickly.
Knowledge of group retirement products; RPA designation or willingness to obtain.
A resourceful, solution-oriented mindset with strong analytical skills.
Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.
Bilingualism: English-French is required.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

Manage relationships with national retirement-plan clients, serving as the primary contact for member onboarding, enrollment, engagement, and client initiatives. Develop and deliver tailored education and communication programs, coordinate project execution, and report on results to improve participation and meet client objectives.

Requirements

Candidates need strong relationship, communication, presentation, and project management skills, along with analytical ability, adaptability, and familiarity with digital and multichannel communications. Knowledge of group retirement products is required, and an RPA designation or willingness to obtain one is expected; English-French bilingualism is required.

Skills

Relationship Management
Client Communication
Presentation Skills
Project Management
Retirement Plan Knowledge
Education Strategy
Communication Strategy
Data Analysis
Analytical Skills
Active Listening
Stakeholder Management
Multichannel Communications
Digital Platforms
Problem Solving
Bilingual Communication
Risk Management

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Retirement Savings Plans
Pension Plan
Global Share Ownership Plan with Employer Matching Contributions
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
Member Experience
Member Engagement
Relationship Management
Client Objectives
Education Strategies
Communication Strategies
Annual Education Calendars
Member Engagement Data
Benchmarks
Retirement Education
Multichannel Communications
Email
Digital Platforms
Webinars
Calls To Action
Project Management
Action Plans
Work-Back Schedules
Progress Reporting
Success Metrics
Large-Case RFPs
Shortlist Presentations
Pension Committees
Plan Changes
Plan Transitions
RPA Designation
English-French Bilingualism

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