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Added 2 hours ago
FB
Project Manager - Utility Construction
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
Lead project delivery from early contractor involvement, pre-construction planning, and constructability reviews through construction, commissioning, and closeout.
Added 2 hours ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
You lead and facilitate the ‘Monthly Business Planning (MBP) cycle, challenge assumptions, highlight risks and opportunities, and help drive consensus on the demand plan.
Added 2 hours ago
OE
Senior Access Control & Network Technician
OZZ Electric Inc.
Port Coquitlam, BC
- $35 to $45 CAD / hour
- Full-time
We are seeking a highly experienced Senior Lead Access Control Technician to lead and execute large-scale multi-residential high-rise and mixed-use commercial projects. This is a hands-on…
Added 2 hours ago
SG
Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
Lead or contribute to projects that enhance analytical tools, streamline processes, and build data analytics capabilities using programming and data science skills
Added 3 hours ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
Demonstrated industry knowledge in biometrics, fingerprint identification, facial recognition, identity management, criminal justice, civil enrollment, or related public-safety technologies.
Added 3 hours ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
Lead STRAs from intake to approval: work with various groups to confirm scope, identify information assets, data flows and trust boundaries, and determine assessment depth.
Added 3 hours ago
CC
Transportation Specialist
Canadian Cancer Society
Hamilton, ON
- Part-time
…represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and…
Added 4 hours ago
TI
Ping Engineer
Themesoft Inc.
Toronto, ON
- Contract
Sr Engineer - PING: Strong understanding of the Identity & Access Management (IAM) space and experience with
Added 4 hours ago
AS
Sr Technical Supply Chain / WMS / Distro PM x2
Apex Systems
Mississauga, ON
- $80 to $100 CAD / hour
- Full-time
Lead end-to-end project execution across assigned supply chain workstreams
Added 4 hours ago
AC
Technician, Installation 2
AVI-SPL Canada
Markham, ON
- Full-time
…fabrication. The Installation Technician 2 could be expected to lead and direct installation crews on less complex projects per project directives and requirements by coordinating and…
Added 4 hours ago
ST
Director, Philanthropy
Save the Children Canada
Toronto, ON
- Full-time
Lead and grow a team: Provide strategic direction, coaching and performance management; manage budgets, recruitment, change and career development; and foster a respectful, values-driven,…
Added 4 hours ago
AC
Allstate Sales Agent
Allstate Canada
Toronto, ON
- Full-time
…sophistication, telematics, and, more recently, device and identity…
Added 4 hours ago
AC
Allstate Sales Agent (Guelph)
Allstate Canada
Guelph, ON
- Full-time
…sophistication, telematics, and, more recently, device and identity…
Added 4 hours ago
GE
Junior Parts and Service Administrator
GFL Environmental Inc.
Acheson, AB
- Full-time
Contact external parts suppliers and vendors via phone and email to request price quotes, verify part availability, and establish lead times.
Added 4 hours ago
Staff Software Engineer, Integration Network (OIN)
Okta
Toronto, ON
…new integration patterns as AI agents and machine-to-machine access become part of the identity landscape, and a lower-friction path for partners to bring new integrations into the network.…
Added 4 hours ago
VC
Social Worker
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Part-time
Valid BC Driver's License and access to a personal vehicle for business-related purposes.
Added 5 hours ago
WG
Supply Chain Business Partner
Wesdome Gold Mines
Toronto, ON
- $103,500 to $117,000 CAD / year
- Full-time
…solutions-oriented approach to problem-solving. With strong relationship management skills, you are adept at building and maintaining effective partnerships with internal teams and external…
Added 5 hours ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…and platforms, including end-user computing, Microsoft 365, identity and access, enterprise applications, databases, reporting tools, collaboration, voice, printing, Windows servers,…
Added 5 hours ago
DN
Plant Operator
Dyno Nobel
Corner Brook, NL
- Full-time
…of our Corner Brook site and will be required to follow and lead all safe management systems that apply to the…
Added 5 hours ago
AA
Dealer Representative (Scarborough West)
Assured Automotive
Toronto, ON · Scarborough, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 5 hours ago
AA
Auto Body Technician (Scarborough West)
Assured Automotive
Toronto, ON · Scarborough, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 5 hours ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
The Senior Data Analyst, Fraud (New Products) will be part of Remitly's Identity & Trust Analytics Team, reporting to the Senior Manager, Fraud Program and Analytics. As a senior individual…
Added 5 hours ago
BG
Red Seal Auto Body Technician (South Burnaby)
Boyd Group Services
Burnaby, BC
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 5 hours ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. The role supports the development, oversight and ongoing maturity of Manulife’s…
Added 5 hours ago
Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
…operations. Reporting to the Focused Shop Manager, you will lead skilled manufacturing teams, champion safety and quality, and drive production performance and continuous…

Manulife

Operational Risk & Controls Lead

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.

In this role, you will partner directly with operational leaders and risk partners to strengthen the control environment across core Insurance and Distributor Service processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the business evolves.

The successful candidate will bring strong operational knowledge, a deep understanding of insurance and service processes, and a proven ability to translate risk and control concepts into practical business solutions that improve customer, operational, and business outcomes.

Position Responsibilities:

Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services.
In collaboration with Line 1b, support risk and control assessments (RCSAs) for all Insurance Ops and Distributor Services parent business processes.
Support audit, regulatory, and compliance reviews, including coordination of evidence, management responses, and corrective action plans.
Monitor and evaluate the effectiveness of key controls and recommend improvements to strengthen the control environment.
Maintain risk, process, and control inventories and ensure supporting documentation remains accurate and current.
Conduct root cause analysis for operational incidents, errors, and control failures and drive sustainable remediation actions.
Support audit and regulatory engagements, including evidence collection, management responses, and remediation activities.
Analyze operational, quality, risk, and performance metrics to identify emerging trends, issues, and opportunities for improvement.
Support the timely delivery of Corrective Action Plans (CAPs), including tracking, reporting, challenge, and closure validation.
In collaboration with the Ops leaders, promote a culture of accountability, risk awareness, and continuous improvement across the business.
Build strong partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders to support effective business outcomes.

Required Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes.
Experience identifying and improving operational risks, controls, quality processes, and business outcomes.
Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning.
Demonstrated leadership experience, including coaching and developing employees.
Experience supporting business transformation, process improvement, or technology implementation initiatives.
Knowledge of risk management practices, control frameworks, and governance processes within financial services.

Preferred Qualifications:

Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset.
Strong understanding of end-to-end insurance and distributor service processes.
Ability to identify risks, control gaps, and operational improvement opportunities.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to simplify complex information and communicate effectively with all levels of management.
Strong stakeholder management, facilitation, and relationship-building capabilities.
Ability to challenge constructively and influence decision-making.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking, professional skepticism, and sound judgment.
Self-motivated with a continuous improvement mindset and a focus on delivering results.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operational Risk & Controls Lead will partner with business leaders to identify, assess, and manage operational risks while strengthening the control environment across insurance and distributor service processes. This role involves supporting audit and regulatory engagements, monitoring control effectiveness, and driving continuous improvement through root cause analysis and corrective action planning.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 5-7 years of experience in insurance operations or financial services. Strong knowledge of risk management practices, control frameworks, and the ability to translate complex information into practical business solutions are essential.

Skills

Operational risk management
Control frameworks
Insurance operations
Distributor services
Audit readiness
Regulatory compliance
Root cause analysis
Process improvement
Stakeholder management
Risk assessment
Financial services
Policy administration
Claims processing
Data analysis
Leadership
Governance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Internal Controls
Insurance Operations
Distributor Services
Audit
Regulatory Compliance
Risk Management
Governance
Archer
GRC
Process Improvement
Root Cause Analysis
Financial Services
Policy Administration
Claims
Stakeholder Management
Corrective Action Plans
Business Transformation
Performance Metrics
Quality Assurance

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