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Added 6 mins ago
PC
Head of Trading
Penderfund Capital Management
Vancouver, BC
- Full-time
Lead the assessment, selection and implementation of order management and execution management systems (OMS/EMS) and other trading platforms in partnership with Operations, Technology,…
Added 6 mins ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
You will provide methods expertise, lead and support analyses of RWD, and guide study design, data source selection, and best practices in RWD utilization, emphasizing patient safety.
Added 6 mins ago
V
AI Onboarding Specialist
Vendasta
Saskatoon, SK
- Full-time
Lead go-live and train client teams to run it themselves
Added 6 mins ago
BC
Head of Lighting
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Banff, AB · AB- Banff, Alberta
- Full-time
Safe efficient and precise implementation of all lighting requirements which fall under the jurisdiction of the Performing Arts department and are aligned to implementing and developing a…
Added 6 mins ago
GO
Community Services Librarian
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Baker Lake, NU
- Full-time
…with their operations and programs. This position takes the lead in the NPLS on training and program development. The Community Services librarian conducts site visits to community…
Added 6 mins ago
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Advisor, Indigenous Programs (Coastal GasLink Phase 2)
Raise
Vancouver, BC
- Full-time
The Advisor Indigenous Programs, in this role will support the implementation, oversight, and continuous improvement of the Indigenous Construction Monitoring (ICM) and Indigenous Community…
Added 6 mins ago
S
Team Lead, Operations (Overnights)
Sobeys
Whitby, ON
- Full-time
Reporting to the assigned Shift Lead Operations, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all…
Added 6 mins ago
ST
Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Together with Country Office Technical Advisors, lead technical design of humanitarian projects, including logical frameworks and contextual inputs.
Added 6 mins ago
AG
Search Lead
Adelphi Group
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 21 mins ago
D
Vice-président(e), Santé, sécurité, sûreté et environnement
Davie
Levis, QC
- Full-time
Ensure the development and implementation of HSSE systems, policies, procedures and guidelines that meet and/or exceed all applicable laws, regulations and industry best practices.
Added 21 mins ago
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Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…provincial position responsible for the design, development, implementation, training, management, coordination, maintenance and execution of biosamples for Healthy Future Sask,…
Added 21 mins ago
D
ServiceNow Cyber Sales Executive (Senior Manager)
Deloitte
Toronto, ON
- Full-time
…ServiceNow on various levels and capacities, and most importantly lead sales activities specific to ServiceNow. The primary role of the position will be to develop relationships with…
Added 21 mins ago
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Intermediate Electrical Engineer
BBA Consultants
Thunder Bay, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 21 mins ago
BC
Intermediate Electrical Designer
BBA Consultants
Thunder Bay, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 21 mins ago
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Lead AI.Net Developer
Digitive
Canada
- Contract
We are looking for a highly hands-on, execution-focused Lead AI Developer to serve as the ground-level technical partner to our Lead AI Engineer. While the Lead AI Engineer establishes the…
Added 21 mins ago
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ServiceNow Architect
RSM Canada
Toronto, ON
- Full-time
Lead the architecture and technical design of complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
Added 21 mins ago
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Senior Project Manager
Tek Leaders Inc
Toronto, ON
- Contract
The Senior Project Manager will own the end-to-end delivery of complex software projects, ensuring implementation is on-time, within budget, and of high quality.
Added 21 mins ago
WI
Senior Project Manager, Municipal Engineering
WSP in Canada
Fort McMurray, AB
- Full-time
This is your opportunity to lead multidisciplinary municipal infrastructure projects that support the continued growth and resilience of Fort McMurray and communities across Northern…
Added 21 mins ago
BS
Digital Marketing & Ecommerce Manager (French Asset)
Bilingual Source
Oshawa, ON · Greater Oshawa Metropolitan Area
- $85,000 to $95,000 CAD / year
- Contract
Lead cross-functional digital projects, including platform enhancements, system integrations, testing, and implementation.
Added 21 mins ago
BC
Intermediate Electrical Engineer
BBA Consultants
Sudbury, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 21 mins ago
BC
Intermediate Electrical Designer
BBA Consultants
Sudbury, ON
- Full-time
…phases of engineering projects, from front end-studies to field implementation, with a focus on detailed…
Added 21 mins ago
FC
Cost Control Manager
FCC Construcción
Toronto, ON
- Full-time
Supervise the implementation of Work Breakdown and Project Coding Structures for control and integrity of work to be performed as defined by the project agreement.
Added 21 mins ago
BH
Specialist Engineer (Grid Telecom Operations)
BC Hydro
BC · Fraser Valley, BC
- Full-time
Contribute to asset cutover and transition plans to ensure the successful implementation of new production systems and services.
Added 21 mins ago
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Analyste/ingénieur principal ou principale en cybersécurité OT
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- Full-time
Lead cyber security Governance Risk and Compliance (GRC) activities, including:
Added 21 mins ago
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Sr AI Architect
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- Full-time
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Manulife

Operational Risk & Controls Lead

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.

In this role, you will partner directly with operational leaders and risk partners to strengthen the control environment across core Insurance and Distributor Service processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the business evolves.

The successful candidate will bring strong operational knowledge, a deep understanding of insurance and service processes, and a proven ability to translate risk and control concepts into practical business solutions that improve customer, operational, and business outcomes.

Position Responsibilities:

Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services.
In collaboration with Line 1b, support risk and control assessments (RCSAs) for all Insurance Ops and Distributor Services parent business processes.
Support audit, regulatory, and compliance reviews, including coordination of evidence, management responses, and corrective action plans.
Monitor and evaluate the effectiveness of key controls and recommend improvements to strengthen the control environment.
Maintain risk, process, and control inventories and ensure supporting documentation remains accurate and current.
Conduct root cause analysis for operational incidents, errors, and control failures and drive sustainable remediation actions.
Support audit and regulatory engagements, including evidence collection, management responses, and remediation activities.
Analyze operational, quality, risk, and performance metrics to identify emerging trends, issues, and opportunities for improvement.
Support the timely delivery of Corrective Action Plans (CAPs), including tracking, reporting, challenge, and closure validation.
In collaboration with the Ops leaders, promote a culture of accountability, risk awareness, and continuous improvement across the business.
Build strong partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders to support effective business outcomes.

Required Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes.
Experience identifying and improving operational risks, controls, quality processes, and business outcomes.
Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning.
Demonstrated leadership experience, including coaching and developing employees.
Experience supporting business transformation, process improvement, or technology implementation initiatives.
Knowledge of risk management practices, control frameworks, and governance processes within financial services.

Preferred Qualifications:

Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset.
Strong understanding of end-to-end insurance and distributor service processes.
Ability to identify risks, control gaps, and operational improvement opportunities.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to simplify complex information and communicate effectively with all levels of management.
Strong stakeholder management, facilitation, and relationship-building capabilities.
Ability to challenge constructively and influence decision-making.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking, professional skepticism, and sound judgment.
Self-motivated with a continuous improvement mindset and a focus on delivering results.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operational Risk & Controls Lead will partner with business leaders to identify, assess, and manage operational risks while strengthening the control environment across insurance and distributor service processes. This role involves supporting audit and regulatory engagements, monitoring control effectiveness, and driving continuous improvement through root cause analysis and corrective action planning.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 5-7 years of experience in insurance operations or financial services. Strong knowledge of risk management practices, control frameworks, and the ability to translate complex information into practical business solutions are essential.

Skills

Operational risk management
Control frameworks
Insurance operations
Distributor services
Audit readiness
Regulatory compliance
Root cause analysis
Process improvement
Stakeholder management
Risk assessment
Financial services
Policy administration
Claims processing
Data analysis
Leadership
Governance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Internal Controls
Insurance Operations
Distributor Services
Audit
Regulatory Compliance
Risk Management
Governance
Archer
GRC
Process Improvement
Root Cause Analysis
Financial Services
Policy Administration
Claims
Stakeholder Management
Corrective Action Plans
Business Transformation
Performance Metrics
Quality Assurance

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