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Executive Assistant, BDO Global
BDO
Toronto, ON
- Full-time
Monitor forward commitments, deadlines and recurring obligations, highlighting pressure points early and proposing practical solutions.
Added 4 mins ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Monitor work performed by contract personnel and vendors
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Community Manager - AntiSocial
Thinkingbox
Toronto, ON
- Full-time
Monitor and respond to comments, DMs, mentions, and conversations in a timely, thoughtful, and brand-appropriate way.
Added 4 mins ago
VW
Academy Kit & Equipment Coordinator (Full-Time)
Vancouver Whitecaps FC
Vancouver, BC
- Full-time
Monitor stock levels and identify replenishment requirements before shortages affect training or match preparation.
Added 4 mins ago
SN
Manager, Facilities Management
Starlim North America
London, ON
- Full-time
Monitor and follow up on work completed by contractors and other technicians advising manager on deficiencies
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Community Services Librarian
Government of Nunavut Recruitment
Baker Lake, NU
- Full-time
…libraries to ensure the maintenance of public library standards, to monitor community librarian awareness of library policies and procedures, and to provide on-the-job training for library…
Added 4 mins ago
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Advisor, Indigenous Programs (Coastal GasLink Phase 2)
Raise
Vancouver, BC
- Full-time
Monitor program performance, identify trends, risks, and opportunities, and develop recommendations for continuous improvement;
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Team Lead, Operations (Overnights)
Sobeys
Whitby, ON
- Full-time
Monitor and review all reports and develop strategies for improving RSC productivity
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Assistant Store Manager - Smart Centers Cambridge
RCL - Reitmans Canada Ltd/Ltée
Cambridge, ON
- Full-time
Performance Support: Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
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Lead HR Technology Business Analyst
OpenText
Waterloo, ON
- Full-time
Monitor feedback, adoption, service trends, and recurring issues to identify opportunities for continuous improvement and a more consistent HR technology experience.
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Manager, Yardi and Financial Systems
Vital Infrastructure Property Trust
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Monitor and troubleshoot application-level and functional issues, escalating infrastructure, integration, or system-level issues to IT as appropriate.
Added 4 mins ago
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Bilingual Senior Service Manager - Hybrid
Canon Canada
Montreal, QC
- $117,100 to $131,800 CAD / year
- Full-time
…the service team in your region, and regional budgets, and monitor overall…
Added 4 mins ago
ST
Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Monitor emerging crises and provide timely analysis to inform programmatic and donor decisions.
Added 4 mins ago
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Inventory Coordinator
FMi Logistics Inc.
Calgary, AB
- Full-time
Monitor workload and recommend workflow improvements or additional staffing and equipment resources to the supervisor.
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Resident Care Attendant - AgeCare Mount Ida Mews
AgeCare
Salmon Arm, BC · AgeCare Mount Ida Mews
- Part-time
Monitor resident’s activities of daily living.
Added 4 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
Actively engage with followers and monitor community conversations, including comments, direct messages, and mentions, in line with brand voice
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Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
Monitor program performance, maintain supporting systems, processes and documentation, and identify opportunities to improve efficiency, controls and the overall Broker and Advisor…
Added 19 mins ago
SCM Category Manager, Pipeline Construction, Pacific Link
Trans Mountain
Calgary, AB
Monitor contractor performance, construction progress and completion schedules and implement recovery plans where required.
Added 19 mins ago
Workforce Planning Analyst
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Added 19 mins ago
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Geotechnical Engineer
Equinox Gold Corp.
Geraldton, ON
- Full-time
Plan, design, and monitor necessary probe drilling to confirm the accuracy of the void model.
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Consultant ou consultante Azure DevOps
Alithya
ON · Ontario, Canada
- Full-time
Monitor cloud environments, troubleshoot incidents, and perform root cause analysis;
Added 19 mins ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
Monitor financial performance and identify opportunities to improve efficiency and profitability.
Added 19 mins ago
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Mainframe Production Support Engineer
Aptino, Inc.
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Monitor and troubleshoot production issues, batch failures, and application incidents.
Added 19 mins ago
TC
Liquid Plant Operator
Tiger Calcium Services Inc.
Slave Lake, AB
- Full-time
Monitor product quality to ensure compliance with company standards and specifications.
Added 19 mins ago
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Janitorial Manager
Compass Group Canada
Prince George, BC
- Full-time
Monitor service quality, productivity, and operational performance through regular inspections and follow-up.

Manulife

Operational Risk & Controls Lead

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

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Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.

In this role, you will partner directly with operational leaders and risk partners to strengthen the control environment across core Insurance and Distributor Service processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the business evolves.

The successful candidate will bring strong operational knowledge, a deep understanding of insurance and service processes, and a proven ability to translate risk and control concepts into practical business solutions that improve customer, operational, and business outcomes.

Position Responsibilities:

Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services.
In collaboration with Line 1b, support risk and control assessments (RCSAs) for all Insurance Ops and Distributor Services parent business processes.
Support audit, regulatory, and compliance reviews, including coordination of evidence, management responses, and corrective action plans.
Monitor and evaluate the effectiveness of key controls and recommend improvements to strengthen the control environment.
Maintain risk, process, and control inventories and ensure supporting documentation remains accurate and current.
Conduct root cause analysis for operational incidents, errors, and control failures and drive sustainable remediation actions.
Support audit and regulatory engagements, including evidence collection, management responses, and remediation activities.
Analyze operational, quality, risk, and performance metrics to identify emerging trends, issues, and opportunities for improvement.
Support the timely delivery of Corrective Action Plans (CAPs), including tracking, reporting, challenge, and closure validation.
In collaboration with the Ops leaders, promote a culture of accountability, risk awareness, and continuous improvement across the business.
Build strong partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders to support effective business outcomes.

Required Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes.
Experience identifying and improving operational risks, controls, quality processes, and business outcomes.
Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning.
Demonstrated leadership experience, including coaching and developing employees.
Experience supporting business transformation, process improvement, or technology implementation initiatives.
Knowledge of risk management practices, control frameworks, and governance processes within financial services.

Preferred Qualifications:

Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset.
Strong understanding of end-to-end insurance and distributor service processes.
Ability to identify risks, control gaps, and operational improvement opportunities.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to simplify complex information and communicate effectively with all levels of management.
Strong stakeholder management, facilitation, and relationship-building capabilities.
Ability to challenge constructively and influence decision-making.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking, professional skepticism, and sound judgment.
Self-motivated with a continuous improvement mindset and a focus on delivering results.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operational Risk & Controls Lead will partner with business leaders to identify, assess, and manage operational risks while strengthening the control environment across insurance and distributor service processes. This role involves supporting audit and regulatory engagements, monitoring control effectiveness, and driving continuous improvement through root cause analysis and corrective action planning.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 5-7 years of experience in insurance operations or financial services. Strong knowledge of risk management practices, control frameworks, and the ability to translate complex information into practical business solutions are essential.

Skills

Operational risk management
Control frameworks
Insurance operations
Distributor services
Audit readiness
Regulatory compliance
Root cause analysis
Process improvement
Stakeholder management
Risk assessment
Financial services
Policy administration
Claims processing
Data analysis
Leadership
Governance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Internal Controls
Insurance Operations
Distributor Services
Audit
Regulatory Compliance
Risk Management
Governance
Archer
GRC
Process Improvement
Root Cause Analysis
Financial Services
Policy Administration
Claims
Stakeholder Management
Corrective Action Plans
Business Transformation
Performance Metrics
Quality Assurance

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