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Added 2 mins ago
CC
Merchandiser - Part-Time - Sarnia
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 2 mins ago
OH
Manager, Revenue Growth Management
Organika Health Products
Vancouver, BC
- Full-time
…based in Vancouver, BC. For more than 35 years, we have helped people live healthier, happier lives through innovative natural health products backed by quality, trust, and…
Added 2 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee…
Added 2 mins ago
P
District Financial Manager
Penske
Delta, BC
- Full-time
Responsible for planning, organizing and otherwise preparing Business Plan by leading the district staff to complete the sales plan, vehicle inputs, payrolls, draft presentation slides etc.…
Added 2 mins ago
HI
Commercial Insurance Advisor
HUB International
Victoria, BC
- Full-time
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who…
Added 16 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
- Full-time
…services. The centre will provide safe spaces for First Nations people and their families seeking high-quality primary care services. It is expected that the centre will initially operate…
Added 16 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…primary health care for unattached First Nations and Indigenous people and their families. The Centre serves the needs of the First Nation and Indigenous communities in the Williams Lake…
Added 33 mins ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
Partner with Marketing, Sales, Leasing and Hospitality teams to translate business objectives into compelling visual content and campaigns.
Added 1 hour ago
OT
Lead UX Developer (React)
Open Text Corporation
Waterloo, ON
- Other
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 2 hours ago
CC
Sales Development Manager, Small Store
Coca-Cola Canada Bottling Limited
Montreal, QC
- Contract
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 2 hours ago
SQ
Senior Consultant, Strategy, Sunlife Health
Sunlife Québec
Montreal, QC
- Full-time
Sunlife Health brings together the scale of a mature group benefits business with the pace and innovation of digital health. The Sunlife Health Strategy team focuses on the questions that…
Added 2 hours ago
H
Manager Medical Device Reprocessing Saskatoon City Hospital
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting, and course correction of same. The Manager demonstrates strong…
Added 2 hours ago
TM
Assistant Manager, Innovation & Brand Experience
The Magnum Ice Cream Company
Toronto, ON
- Full-time
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business…
Added 2 hours ago
CC
Specialist, Demand Planning
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 2 hours ago
A
Sales Coordinator
Apotex
Toronto, ON · North York, ON
- $63,482 to $105,804 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 2 hours ago
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Forward Deployment Engineer Lead - Manufacturing
''
Toronto, ON
- Full-time
- Other
…in selected AI engagements, helping teams translate complex business needs into scalable solutions and measurable outcomes. You will also partner with the FDEs supporting Commercial,…
Added 3 hours ago
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Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
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Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 3 hours ago
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Senior Manager, Safety Management System & Safety Culture-EN
CAE
Montreal, QC
- Full-time
…across Corporate, Operations, Civil and Defence & Security business units. Acting as a partner to our Operational Safety team leaders, business stakeholders and leadership, the role drives…
Added 3 hours ago
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Assistant Branch Manager (Willoughby Branch)
Envision Financial
Langley (District), BC · Langley, BC
- $64,400 to $82,500 CAD / year
- Full-time
Annual Business Plan: Participates in the development and achievement of the annual business plan. Ensures team goals and targets are achieved; ensures employees receive the training and…
Added 3 hours ago
Coating Sr Researcher
Tenaris
Toronto, ON
8-hr Days, with flexibility based on business needs.
Added 3 hours ago
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Rogers Communications
Edmonton, AB
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our…
Added 3 hours ago
Sr Mgr Perf & Prod Marketing
Rogers Communications
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…high-performing team, set clear priorities and performance standards, and partner across the business to deliver sustainable subscriber growth, stronger engagement and improved…

Manulife

Operational Risk & Controls Lead

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

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Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.

In this role, you will partner directly with operational leaders and risk partners to strengthen the control environment across core Insurance and Distributor Service processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the business evolves.

The successful candidate will bring strong operational knowledge, a deep understanding of insurance and service processes, and a proven ability to translate risk and control concepts into practical business solutions that improve customer, operational, and business outcomes.

Position Responsibilities:

Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services.
In collaboration with Line 1b, support risk and control assessments (RCSAs) for all Insurance Ops and Distributor Services parent business processes.
Support audit, regulatory, and compliance reviews, including coordination of evidence, management responses, and corrective action plans.
Monitor and evaluate the effectiveness of key controls and recommend improvements to strengthen the control environment.
Maintain risk, process, and control inventories and ensure supporting documentation remains accurate and current.
Conduct root cause analysis for operational incidents, errors, and control failures and drive sustainable remediation actions.
Support audit and regulatory engagements, including evidence collection, management responses, and remediation activities.
Analyze operational, quality, risk, and performance metrics to identify emerging trends, issues, and opportunities for improvement.
Support the timely delivery of Corrective Action Plans (CAPs), including tracking, reporting, challenge, and closure validation.
In collaboration with the Ops leaders, promote a culture of accountability, risk awareness, and continuous improvement across the business.
Build strong partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders to support effective business outcomes.

Required Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes.
Experience identifying and improving operational risks, controls, quality processes, and business outcomes.
Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning.
Demonstrated leadership experience, including coaching and developing employees.
Experience supporting business transformation, process improvement, or technology implementation initiatives.
Knowledge of risk management practices, control frameworks, and governance processes within financial services.

Preferred Qualifications:

Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset.
Strong understanding of end-to-end insurance and distributor service processes.
Ability to identify risks, control gaps, and operational improvement opportunities.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to simplify complex information and communicate effectively with all levels of management.
Strong stakeholder management, facilitation, and relationship-building capabilities.
Ability to challenge constructively and influence decision-making.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking, professional skepticism, and sound judgment.
Self-motivated with a continuous improvement mindset and a focus on delivering results.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operational Risk & Controls Lead will partner with business leaders to identify, assess, and manage operational risks while strengthening the control environment across insurance and distributor service processes. This role involves supporting audit and regulatory engagements, monitoring control effectiveness, and driving continuous improvement through root cause analysis and corrective action planning.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 5-7 years of experience in insurance operations or financial services. Strong knowledge of risk management practices, control frameworks, and the ability to translate complex information into practical business solutions are essential.

Skills

Operational risk management
Control frameworks
Insurance operations
Distributor services
Audit readiness
Regulatory compliance
Root cause analysis
Process improvement
Stakeholder management
Risk assessment
Financial services
Policy administration
Claims processing
Data analysis
Leadership
Governance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Internal Controls
Insurance Operations
Distributor Services
Audit
Regulatory Compliance
Risk Management
Governance
Archer
GRC
Process Improvement
Root Cause Analysis
Financial Services
Policy Administration
Claims
Stakeholder Management
Corrective Action Plans
Business Transformation
Performance Metrics
Quality Assurance

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