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Added 7 mins ago
PP
Support Services Manager
Park Place Seniors Living, Inc.
Surrey, BC
- Full-time
…interviews, checks references and makes hiring decisions. Site Leader approval is required only for positions outside the approved…
Added 7 mins ago
PP
Maintenance Worker - Casual (Meadow Ridge Village)
Park Place Seniors Living, Inc.
Medicine Hat, AB
- Part-time
Under the direction of the Site Leader and the Maintenance Supervisor, the Maintenance Worker is responsible for the overall maintenance of the building and grounds. The responsibility of…
Added 7 mins ago
IT
Service Manager
Inland Truck & Equipment
Brandon, MB
- Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 7 mins ago
CT
Warehouse Team Lead
Cam Tran
Spruce Grove, AB
- Full-time
Added 7 mins ago
B
Security Coordinator - 6 month contract
BGIS
Markham, ON
- Full-time
The Security Clearances Coordinator will support the BGIS security program in compliance with Infrastructure Ontario corporate and government policies and directives.
Added 7 mins ago
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Student Intern, Corporate Sustainability
Celestica
Toronto, ON
- $23 to $30 CAD / hour
- Temporary
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 7 mins ago
B
Property Manager
BGIS
MB · Manitoba, Canada
- Full-time
Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness
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Senior Advisor, Product Line Management, Maintenance & Managed Services
Ciena
Canada
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 7 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The incumbent will also provide support where required on client-related Threat and Risk Assessments and be a BGIS program champion for Insider Trust Program awareness.
Added 7 mins ago
LH
Human Resources Lead, M&A Integration
Lifemark Health Group
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive…
Added 7 mins ago
LH
Hand Therapist (PT/OT) – Mentorship Available
Lifemark Health Group
Kelowna, BC
- $50 to $60 CAD / hour
- Full-time
Robust onboarding and a supervised new graduate program.
Added 7 mins ago
SH
Quality and Patient Safety Leader
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Job Number: JR107583 Job Title: Quality and Patient Safety Leader Union: Union: Job Category: Professional Hospital Location: Centenary Site Job Type: Temporary (Fixed Term), Full time…
Added 7 mins ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Saskatoon, SK
- Full-time
This opportunity is well-suited for an established construction leader with extensive experience managing high-risk, multi-site projects. You will play a key role in strengthening project…
Added 7 mins ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $51.17 CAD / hour
- Internship
For over 26 years, Lifemark has been a trusted leader in rehabilitation across Canada, dedicated to helping Canadians live life well. With a national network of over 325 clinics and a team…
Added 7 mins ago
NL
Assistant-Analyste de laboratoire - Assistant Analyst
Neopharm Labs
Blainville, QC
- Full-time
Join a growing Canadian leader in the life sciences industry.
Added 7 mins ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
This opportunity is well-suited for an established construction leader with extensive experience managing high-risk, multi-site projects. You will play a key role in strengthening project…
Added 7 mins ago
B
Client Director
BGIS
Montreal, QC
- Full-time
The Client Director is accountable for program management and delivery, project delivery, client relationship management, and people leadership.
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Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 7 mins ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
Maintain strong relationships with senior level professional counterparts in client organizations as well as individual insured within a sponsored program.
Added 7 mins ago
FA
Vice President, Quality Control
FTAI Aviation
Montreal, QC
- Full-time
…Transport Canada Approved Maintenance Organization (AMO). This leader owns the airworthiness of every product released by the AMO and is accountable to the Head of FTAI Canada (Accountable…
Added 7 mins ago
AA
Manager, Canadian Tax
ASSA ABLOY Opening Solutions Americas
Toronto, ON · North York, ON
- Full-time
CPA In-Depth Tax Program or equivalent advanced tax specialization.
Added 7 mins ago
UO
BKC Administrative Assistant, Faculty of Science
University of Calgary
Calgary, AB
- Full-time
…support the initiation of the first Master in Indigenous Science program we are aware of, and ii) engage early career researchers with communities in the braiding of Indigenous Science and…
Added 7 mins ago
S
Machinist - Night Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 mins ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Ottawa, ON
- Full-time
This opportunity is well-suited for an established construction leader with extensive experience managing high-risk, multi-site projects. You will play a key role in strengthening project…
Added 7 mins ago
B
General Repair Technician III
BGIS
Ottawa, ON
- Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Manulife

Operational Risk & Controls Lead

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.

In this role, you will partner directly with operational leaders and risk partners to strengthen the control environment across core Insurance and Distributor Service processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the business evolves.

The successful candidate will bring strong operational knowledge, a deep understanding of insurance and service processes, and a proven ability to translate risk and control concepts into practical business solutions that improve customer, operational, and business outcomes.

Position Responsibilities:

Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services.
In collaboration with Line 1b, support risk and control assessments (RCSAs) for all Insurance Ops and Distributor Services parent business processes.
Support audit, regulatory, and compliance reviews, including coordination of evidence, management responses, and corrective action plans.
Monitor and evaluate the effectiveness of key controls and recommend improvements to strengthen the control environment.
Maintain risk, process, and control inventories and ensure supporting documentation remains accurate and current.
Conduct root cause analysis for operational incidents, errors, and control failures and drive sustainable remediation actions.
Support audit and regulatory engagements, including evidence collection, management responses, and remediation activities.
Analyze operational, quality, risk, and performance metrics to identify emerging trends, issues, and opportunities for improvement.
Support the timely delivery of Corrective Action Plans (CAPs), including tracking, reporting, challenge, and closure validation.
In collaboration with the Ops leaders, promote a culture of accountability, risk awareness, and continuous improvement across the business.
Build strong partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders to support effective business outcomes.

Required Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes.
Experience identifying and improving operational risks, controls, quality processes, and business outcomes.
Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning.
Demonstrated leadership experience, including coaching and developing employees.
Experience supporting business transformation, process improvement, or technology implementation initiatives.
Knowledge of risk management practices, control frameworks, and governance processes within financial services.

Preferred Qualifications:

Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset.
Strong understanding of end-to-end insurance and distributor service processes.
Ability to identify risks, control gaps, and operational improvement opportunities.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to simplify complex information and communicate effectively with all levels of management.
Strong stakeholder management, facilitation, and relationship-building capabilities.
Ability to challenge constructively and influence decision-making.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking, professional skepticism, and sound judgment.
Self-motivated with a continuous improvement mindset and a focus on delivering results.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operational Risk & Controls Lead will partner with business leaders to identify, assess, and manage operational risks while strengthening the control environment across insurance and distributor service processes. This role involves supporting audit and regulatory engagements, monitoring control effectiveness, and driving continuous improvement through root cause analysis and corrective action planning.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 5-7 years of experience in insurance operations or financial services. Strong knowledge of risk management practices, control frameworks, and the ability to translate complex information into practical business solutions are essential.

Skills

Operational risk management
Control frameworks
Insurance operations
Distributor services
Audit readiness
Regulatory compliance
Root cause analysis
Process improvement
Stakeholder management
Risk assessment
Financial services
Policy administration
Claims processing
Data analysis
Leadership
Governance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Internal Controls
Insurance Operations
Distributor Services
Audit
Regulatory Compliance
Risk Management
Governance
Archer
GRC
Process Improvement
Root Cause Analysis
Financial Services
Policy Administration
Claims
Stakeholder Management
Corrective Action Plans
Business Transformation
Performance Metrics
Quality Assurance

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