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Added 2 mins ago
Electromechanical Operations Manager
Pomerleau
Montreal, QC
…project team (director, manager, superintendent, BIM modeler, and quality specialist). They are responsible for overseeing all operations related to electromechanical specialties (design,…
Added 17 mins ago
V
Operations & Account Management Associate
Valen
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Every piece of work is done by a specialist on our team who's great at that one thing. That gives clients senior-level quality across every channel without hiring a big in-house team.
Added 17 mins ago
AA
Design Aérostructure / Airframe Design
Airbus Aircraft
Montreal, QC
- Full-time
Récompenses financières : Salaire attrayant, prime annuelle, régime d'assurance collective, régime de retraite et plan d'achat d'actions.
Added 47 mins ago
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Business System Configuration / Development IV
Accenture
Richmond Hill, ON
- Full-time
Conduct Quality Assurance and Quality Control to ensure that final deliverables meet or exceed established requirements
Added 47 mins ago
CO
Leader, Quality Control
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Calgary, AB
- $138,475 to $173,094 CAD / year
- Full-time
Lead the Construction Operations Quality Management Program Develop, implement, and maintain the quality management framework for Construction Operations, including procedures, standards,…
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Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
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COORDONNATEUR·RICE DE LOCALISATION - CHINOIS TRADITIONNEL/Localization Coordinator, Traditional Chinese
2K
Montreal, QC
…localisation intégrée, la localisation de contenu (CLOC) et l'assurance qualité linguistique (LQA). Nous recherchons un·e professionnel·le chevronné·e pour se joindre à l'équipe à titre de…
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Manage risk assessment, quality assurance, and compliance with both internal policies and external regulations;
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Learning Experience Designer II
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
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Lead design, development, and validation sessions to create the conditions for iterative learner-centered design, resulting in quality at scale.
Added 6 hours ago
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Principal Structural Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…recognized authority in structural engineering, responsible for the quality, safety, and technical excellence of structural design deliverables, while supporting project execution,…
Added 6 hours ago
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Manager Medical Device Reprocessing Saskatoon City Hospital
HealthCareersInSask.ca
Saskatoon, SK
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Commitment to quality, safety, and improvement striving towards zero harm
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shift supervisor - Store# 16187, STAVANGER & TORBAY - ST. JOHN'S
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St. John's, NL
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
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Senior Manager, Safety Management System & Safety Culture-EN
CAE
Montreal, QC
- Full-time
Support the development, standardization, and continual improvement of safety assurance activities including safety audits, assessments, evaluations, inspections, and effectiveness reviews…
Added 7 hours ago
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Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our…
Added 7 hours ago
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Support Services Operator Lead
Aramark Canada
Aurora, ON
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Experience with inventory control, quality assurance, and regulatory compliance.
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Project Manager
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Montreal, QC
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Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…
Added 8 hours ago
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Senior Project Manager - Mining Consulting (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
As a Project Manager / Engineering Manager based in Sudbury, Ontario, you will lead the engineering delivery of complex mining and industrial projects while helping build WSP’s local…
Added 8 hours ago
WI
Senior Project Manager - Mining Consulting (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
As a Project Manager / Engineering Manager based in Sudbury, Ontario, you will lead the engineering delivery of complex mining and industrial projects while helping build WSP’s local…
Added 8 hours ago
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Supplier Quality Engineer
Actalent
Vancouver, BC
- $45 to $52 CAD / hour
- Contract
The Supplier Quality Engineer will be responsible for ensuring externally supplied components and assemblies meet engineering, quality, and manufacturing requirements. This individual will…
Added 8 hours ago
Project Manager
RHI Magnesita
Brantford, ON
…complete all tasks and process in a timely manner and to a high-quality standard. You have strong interpersonal skills and can build professional relationships with your team that are based…
Added 8 hours ago
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Vice-président(e), tarification / VP, Underwriting
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…accompagnée d’une solide connaissance du marché canadien de l’assurance-vie et/ou de la réassurance, ainsi que de la capacité à établir sa crédibilité auprès des clients et des acteurs de…
Added 9 hours ago
SCM Category Manager, Rotating, Process & E&I Equipment, Pacific Link
Trans Mountain
Calgary, AB
…Manager, Rotating, Process & E&I Equipment. In this role, you will lead strategic sourcing, procurement, and supplier relationship management activities for critical rotating equipment,…
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Pharmacy Technician
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Good understanding of medication safety and quality assurance
Added 10 hours ago
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Principal Electrical Engineer
Worley
Vancouver, BC
- Full-time
Support quality assurance and technical verification of engineering deliverables.
Added 10 hours ago
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Principal Structural Designer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…projects. You will be accountable for the overall technical quality, constructability, and consistency of structural design deliverables, while providing expert-level guidance to designers,…

Manulife

Operational Risk & Controls Lead

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.

In this role, you will partner directly with operational leaders and risk partners to strengthen the control environment across core Insurance and Distributor Service processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the business evolves.

The successful candidate will bring strong operational knowledge, a deep understanding of insurance and service processes, and a proven ability to translate risk and control concepts into practical business solutions that improve customer, operational, and business outcomes.

Position Responsibilities:

Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services.
In collaboration with Line 1b, support risk and control assessments (RCSAs) for all Insurance Ops and Distributor Services parent business processes.
Support audit, regulatory, and compliance reviews, including coordination of evidence, management responses, and corrective action plans.
Monitor and evaluate the effectiveness of key controls and recommend improvements to strengthen the control environment.
Maintain risk, process, and control inventories and ensure supporting documentation remains accurate and current.
Conduct root cause analysis for operational incidents, errors, and control failures and drive sustainable remediation actions.
Support audit and regulatory engagements, including evidence collection, management responses, and remediation activities.
Analyze operational, quality, risk, and performance metrics to identify emerging trends, issues, and opportunities for improvement.
Support the timely delivery of Corrective Action Plans (CAPs), including tracking, reporting, challenge, and closure validation.
In collaboration with the Ops leaders, promote a culture of accountability, risk awareness, and continuous improvement across the business.
Build strong partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders to support effective business outcomes.

Required Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes.
Experience identifying and improving operational risks, controls, quality processes, and business outcomes.
Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning.
Demonstrated leadership experience, including coaching and developing employees.
Experience supporting business transformation, process improvement, or technology implementation initiatives.
Knowledge of risk management practices, control frameworks, and governance processes within financial services.

Preferred Qualifications:

Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset.
Strong understanding of end-to-end insurance and distributor service processes.
Ability to identify risks, control gaps, and operational improvement opportunities.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to simplify complex information and communicate effectively with all levels of management.
Strong stakeholder management, facilitation, and relationship-building capabilities.
Ability to challenge constructively and influence decision-making.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking, professional skepticism, and sound judgment.
Self-motivated with a continuous improvement mindset and a focus on delivering results.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operational Risk & Controls Lead will partner with business leaders to identify, assess, and manage operational risks while strengthening the control environment across insurance and distributor service processes. This role involves supporting audit and regulatory engagements, monitoring control effectiveness, and driving continuous improvement through root cause analysis and corrective action planning.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 5-7 years of experience in insurance operations or financial services. Strong knowledge of risk management practices, control frameworks, and the ability to translate complex information into practical business solutions are essential.

Skills

Operational risk management
Control frameworks
Insurance operations
Distributor services
Audit readiness
Regulatory compliance
Root cause analysis
Process improvement
Stakeholder management
Risk assessment
Financial services
Policy administration
Claims processing
Data analysis
Leadership
Governance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Internal Controls
Insurance Operations
Distributor Services
Audit
Regulatory Compliance
Risk Management
Governance
Archer
GRC
Process Improvement
Root Cause Analysis
Financial Services
Policy Administration
Claims
Stakeholder Management
Corrective Action Plans
Business Transformation
Performance Metrics
Quality Assurance

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