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Added 11 mins ago
R&
Communications Specialist V
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 11 mins ago
EI
Senior Traffic Engineer-(Construction Staging)
Egis in Canada
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
Senior Traffic Engineering Specialist (Construction Staging) based in Toronto, Ontario, Canada provides technical leadership for traffic engineering, construction staging, and…
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RI
Food Safety and Compliance Specialist
Rentokil Initial
AB · Edmonton, Alberta
- $45,000 to $47,000 CAD / year
- Full-time
…that’s committed to your development and where your journey from specialist to leader can…
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Food Safety and Compliance Specialist
Rentokil Initial
Vancouver, BC
- $45,000 to $47,000 CAD / year
- Full-time
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DNS and Email Security Management Advisor
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Levis, QC · Montreal, QC
- Full-time
The domain name and email security team is looking for a DNS configuration specialist. As a DNS and Email Security Management Advisor, you’ll use your knowledge of DNS administration while…
Added 26 mins ago
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Sales Specialist, 10XTO Athletic Club
Hotel X Toronto, A Destination by Hyatt Hotel
Toronto, ON
- Full-time
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Technical Sales Specialist – Wear Solutions
Castolin Eutectic
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
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Business Development Manager – Mining Solutions
Castolin Eutectic
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
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At Castolin Eutectic, we offer the opportunity to develop your own territory, establish relationships with mining operations across Timmins and surrounding communities, and grow a business…
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Quebec, QC
- Full-time
…measurable commercial value, support safe and reliable rail operations, and strengthen supplier performance across CN. Working within the category management framework, the role…
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Customer Service Specialist-Logistics
Priority Worldwide
Montreal, QC
- Full-time
…experiences around the globe. We're looking for a Customer Service Specialist to join our Montreal team and become a key link between our customers, operations teams, carriers, vendors, and…
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Food Safety and Compliance Specialist
Rentokil Initial
AB · Edmonton, AB
- $45,000 to $47,000 CAD / year
- Full-time
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Food Safety and Compliance Specialist
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Vancouver, BC
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- Full-time
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Business Intelligence Specialist
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Toronto, ON
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The Payroll & Benefits Specialist will manage and oversee the end-to-end payroll processes for both the Canada and United States, ensuring accuracy, compliance, and efficiency. In addition…
Added 41 mins ago
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Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
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A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 57 mins ago
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Specialist - Customs Brokerage
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Richmond, BC · ON · Dorval, QC · Mississauga, ON
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…provided is different from basic work instructions, provide operations with customer specific SOP – standard operating procedure, ensure operations understands additional service…
Added 57 mins ago
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Specialist - Customs Brokerage
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ON · Mississauga, ON
- Full-time
…provided is different from basic work instructions, provide operations with customer specific SOP – standard operating procedure, ensure operations understands additional service…
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Specialist - Customs Brokerage
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Dorval, QC
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Quality Specialist LNG
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VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
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…coordination of the operation stakeholders, administration of the Operations & Maintenance (O&M) contractor, and revenue generation streams as agreed in the Business Plan set forth by…
Added 2 hours ago
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VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
…coordination of the operation stakeholders, administration of the Operations & Maintenance (O&M) contractor, and revenue generation streams as agreed in the Business Plan set forth by…
Added 2 hours ago
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WHS Specialist
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…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…

Manulife

Operations Senior Specialist

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Posting language: English
Posted: Sep 17, 2026

Original job description

The Operations Senior Specialist will execute structured QA cycles, build repeatable testing and validation processes, and support change coordination. They will also provide capacity depth and reduce single-point dependency on specialized SME knowledge.

Position Responsibilities:

Build, maintain, and enhance a repeatable QA and production-validation framework for quarterly cycles.
Execute UAT, BAT, regression, and production-validation testing for assigned communication outputs.
Document and standardize QA processes, testing frameworks, and validation playbooks.
Support change coordination and pre-release readiness checks.
Track defects and validation outcomes; partner on issue resolution.
Provide backup capacity for SME-level activities under the manager’s guidance.

Required Qualifications:

Experience in QA, testing, validation, or production readiness.
Strong attention to detail, analytical thinking, and process discipline.
Advanced knowledge of the Apollo mainframe platform and associated US Retirement administration systems.
Exposure to document / communication outputs or production environments preferred.

Systems/Tools:

Apollo mainframe platform and associated US Retirement administration systems; production monitoring/issue-tracking tools; Microsoft Excel.

P&P Industry Prerequisites & Operating Principles:

Industry Knowledge: Print/Post foundations, finance & job-costing, materials & inventory, data/billing/reconciliation, compliance & data privacy, digital adoption, continuity & backup, and SLA & delivery performance - calibrated to the role’s domain.
No Touch Workflow - a bias toward automation; minimize manual handling, assembly, and rework.
Digital First, not Digital Only - we print what is Required and Requested - challenge unnecessary print while respecting customer, business, and regulatory needs.
Assertive & Proactive - anticipate risk, prepare for peak and exception scenarios, and drive issues to resolution rather than waiting for escalation.
Sound Judgment & Disciplined Escalation - raise issues and ideas early with full justification and a thought-through recommendation; align through the appropriate decision forum before action.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Operations Senior Specialist will execute structured QA cycles, build repeatable testing frameworks, and support change coordination. They are responsible for documenting processes, tracking defects, and providing backup capacity for SME-level activities.

Requirements

Candidates must have experience in QA, testing, or production readiness with strong analytical and process discipline skills. Advanced knowledge of the Apollo mainframe platform and US Retirement administration systems is required.

Skills

Quality assurance
Testing
Validation
Production readiness
Analytical thinking
Process discipline
Apollo mainframe
Change coordination
Defect tracking
Issue resolution
Documentation
Communication outputs
Production monitoring
Microsoft Excel

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
QA
Testing
Validation
Production Readiness
Apollo Mainframe
US Retirement Administration
Change Coordination
UAT
BAT
Regression Testing
Issue Tracking
Microsoft Excel
Automation
Data Privacy
Compliance
SLA
Risk Management
Process Standardization
Financial Services

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