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Added 1 min ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…(including the construction manager, designer and technical advisor) and partner to ensure the successful delivery of the project and value for money…
Added 31 mins ago
EI
Human Resources Business Partner - Term Certain
Elk Island Public Schools
Sherwood Park, AB
- Full-time
…planning, and organizational culture while serving as a trusted advisor to employees. Utilizing your expertise in labor relations, labour and employment legislation and dispute resolution,…
Added 31 mins ago
Senior HR Business Partner
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Human Resources Business Partner (SHRBP) works as a strategic partner and internal advisor, driving initiatives that directly impact employee engagement, organizational…
Added 31 mins ago
W&
HR Operations and Administration Specialist
Ward & Uptigrove Human Resources Solutions
Waterloo, ON
- Full-time
Become a trusted advisor. Take initiative, exercise sound judgment and make practical day-to-day decisions independently to thrive in this fast-paced operational environment. The ideal…
Added 31 mins ago
DS
Payroll Manager
Delta School District 37, British Columbia
Delta, BC
- Full-time
Added 1 hour ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 1 hour ago
NB
Advisor, Talent Attraction and Recruitment Excellence
National Bank of Canada
Montreal, QC
- Full-time
A career as an Advisor in operational excellence Talent Attraction and Acquisition at National Bank means acting as a resource person to support users, promote best practices, optimize…
Added 1 hour ago
Talent Attraction & Employer Branding Specialist
Greenfield Global Inc.
Mississauga, ON
Build strong, trusted relationships across the organization, partnering closely with leaders and teams to anticipate hiring needs and deliver as a genuine talent advisor.
Added 1 hour ago
A
Représentant (e) du service à la clientèle / Representative Client Service
ADP
Montreal, QC
- Full-time
Added 1 hour ago
M
Senior Acquisition Consultant
Manulife
Toronto, ON
- Full-time
This is more than a recruiting role, it's an opportunity to serve as a trusted talent advisor to business leaders. As a Talent Acquisition Consultant, you will partner closely with hiring…
Added 1 hour ago
Director Talent Acquisition
Sonepar
Surrey, BC
Act as an advisor to senior leaders on talent availability, competitive market conditions, sourcing strategies, hiring risks, and recruitment investment decisions.
Added 2 hours ago
PI
AutoCAD Technician Building Science & Sustainability Group
Pinchin in Canada
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 2 hours ago
FR
Service Advisor
Fraserway RV
Abbotsford, BC
- Full-time
Fraserway RV is looking for a Service Advisor to be the connection between our customers and our service team. You'll help customers understand what their RV needs, coordinate repairs with…
Added 2 hours ago
PC
AutoCAD TechnicianBuilding Science & Sustainability Group
Pinchin Canada
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 2 hours ago
HR - Generalist
Salit Steel
Grimsby, ON · Vaughan, ON
HR Business Partnering & Performance Management: Serve as a trusted advisor and frontline contact for plant management and supervisors. Guide and assist leadership through performance…
Added 2 hours ago
TD
Receptionist (Temporary, Part-Time)
The District of Sechelt
Sechelt, BC
- Part-time
Qualified applicants are invited to apply online with their resume and cover letter at www.sechelt.ca/careers to the attention of Julia Wood, HR Advisor.
Added 3 hours ago
PC
End-User Support Specialist – 1 year contract
Pinchin Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 3 hours ago
SC
Director Talent Acquisition
Sonepar Canada
Surrey, BC
- Full-time
Act as an advisor to senior leaders on talent availability, competitive market conditions, sourcing strategies, hiring risks, and recruitment investment decisions.
Added 3 hours ago
M
P&O Business Partner
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
As P&O Business Partner you will be a trusted advisor to the Factory Site Line Manager and Supply Chain Leadership Team, partnering to deploy regional and functional people priorities…
Added 3 hours ago
PI
End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 3 hours ago
HO
Human Resources Advisor
HR Offscript
Victoria, BC
- Full-time
We’re looking for an HR Advisor who believes HR is a business discipline, not an administrative function. You’ll be the day-to-day HR contact for a portfolio of BC clients: the person they…
Added 4 hours ago
SAP SuccessFactors Recruiting Lead - Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
Act as a trusted advisor to Talent Acquisition and HR leaders, shaping recruiting transformation roadmaps aligned with business objectives.
Added 4 hours ago
SAP SuccessFactors Employee Central Lead & Employee Central Time Lead - Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
Serve as the primary advisor for SAP SuccessFactors Employee Central and Time Management implementations.
Added 4 hours ago
S
Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
…leaders to meet hiring objectives. This role serves as a trusted advisor to hiring managers while ensuring recruitment practices align with organizational goals, employment legislation, and…
Added 4 hours ago
Technical Account Manager (Mid-Market)
eSentire
Canada
As a Technical Account Manager at eSentire, you are the trusted technical advisor and outcome delivery partner for customers. You work independently day to day and build strong…

Manulife

People Services AI Solutions & Configuration Lead

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 16, 2026
Experience: 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Empowering People Through Technology: Join Manulife’s Global HR Transformation 

At Manulife, we are transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant People Services solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design, helping every employee thrive.

The Opportunity

At Manulife, we are reimagining how colleagues and leaders access People Services through AI-enabled experiences. As our People Services AI capabilities evolve, this role will help shape how HR processes and services are delivered in the flow of work.

As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across HR, technology, advanced analytics, architecture, governance, and product teams to design, configure, optimize, and continuously improve AI-enabled People Services solutions.

Working at the intersection of HR technology, AI innovation, employee experience, and platform capability, you will evaluate emerging technologies, translate business needs into scalable technical solutions, and help ensure our platforms evolve to meet changing colleague expectations.

This is not a traditional configuration role. You will be expected to influence solution direction, challenge assumptions, evaluate design options, identify platform opportunities, and recommend approaches that balance colleague experience, business value, governance requirements, and technical sustainability.

You will stay ahead of rapidly evolving AI capabilities across Workday, Microsoft, and related technology ecosystems, helping Manulife identify practical opportunities to improve employee experiences while maintaining compliance, scalability, and operational excellence.

Key Responsibilities

Serve as the technical configuration lead for AI-enabled People Services solutions, ensuring scalable, supportable, and sustainable designs.

Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements.

Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.

Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.

Act as a subject matter expert for Workday AI products and capabilities, including Workday Self-Service Agent, Agentic AI solutions, and future platform innovations.

Lead configuration design discussions, solution reviews, and technical impact assessments with HR and technology stakeholders.

Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout the delivery lifecycle.

Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.

Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences.

Participate in backlog refinement, sprint planning, estimation, and delivery planning activities.

Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance.

Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.

Support release planning, testing activities, defect triage, production validation, and continuous improvement efforts.

Partner with privacy, security, compliance, risk, and architecture teams to ensure solutions meet enterprise standards and governance expectations.

Provide technical leadership, coaching, and mentorship to team members while helping establish configuration standards and best practices.

Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations to proactively identify opportunities for People Services.

What You Bring

7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.

Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities.

Demonstrated experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions.

Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles.

Experience translating ambiguous business requirements into scalable technical solutions and configuration designs.

Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions.

Ability to challenge assumptions constructively and influence decisions through expertise, evidence, and practical recommendations.

Strong analytical and problem-solving skills with the ability to diagnose root causes and identify sustainable solutions.

Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners.

Strong communication skills with the ability to explain technical concepts to non-technical audiences.

Experience working in Agile delivery environments and supporting cross-functional product teams.

Proven ability to manage competing priorities and navigate ambiguity in a rapidly evolving technology landscape.

AI Platform Experience

Candidates should possess experience configuring, designing, supporting, or evaluating one or more of the following capabilities:

Workday AI products and emerging Workday Agentic AI capabilities.

Workday Assistant and conversational experiences.

Workday Developer Agent.

Workday Business Process Optimizer Agent.

Workday Extend and Extend Pro.

Flowise or similar orchestration platforms.

Microsoft Copilot ecosystem and Copilot agents.

AI-powered workflow automation and digital employee experiences.

Prompt design, orchestration, knowledge grounding, and AI-enabled self-service solutions.

Assets / Nice to Have

Experience with Workday Assistant, Workday Agent System of Record, Workday Illuminate, or other Workday AI capabilities.

Experience with Workday Extend Pro development and implementation.

Experience supporting AI-enabled employee service experiences, virtual assistants, chatbots, or conversational AI platforms.

Experience with ServiceNow HR Service Delivery (HRSD), employee service portals, or HR case management platforms.

Experience with Microsoft Copilot Studio, Azure AI services, Azure OpenAI, or enterprise AI platforms.

Experience with integrations, APIs, automation platforms, or workflow orchestration technologies.

Experience facilitating Human-Centered Design workshops, discovery sessions, and solution design activities.

Experience supporting Privacy Impact Assessments, compliance reviews, security reviews, or responsible AI governance activities.

Workday Pro Certification(s).

Agile, Scrum, AI, architecture, HR technology, HCD, or related certifications.

Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field.

Success Measures

Business requirements are translated into scalable, maintainable, and effective technical solutions.

AI-enabled capabilities improve colleague experience, service accessibility, and operational efficiency.

Configuration decisions balance innovation, usability, governance, scalability, and long-term sustainability.

Technical impacts, dependencies, risks, and trade-offs are identified and managed proactively.

High-quality documentation, configuration standards, and technical artifacts support ongoing support and future enhancements.

Strong collaboration between Product, Testing, Architecture, Technology, HR, and Governance teams enables effective delivery.

Emerging AI and Workday capabilities are evaluated and leveraged appropriately to create measurable business value.

Stakeholders view the role as a trusted advisor who provides practical, evidence-based recommendations rather than simply executing requests.

Why Join Us? 

Help shape the future of AI-enabled People Services at Manulife.

Work at the intersection of HR technology, Workday innovation, AI, and employee experience.

Influence how thousands of colleagues interact with People Services in the flow of work.

Evaluate and deploy emerging AI capabilities from Workday and Microsoft.

Contribute to responsible, practical, and human-centered AI adoption across HR.

Ready to make an impact? Apply today and help shape the future of HR technology at Manulife. 

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role serves as the technical configuration lead for AI-enabled People Services, designing and optimizing solutions within Workday and related platforms. You will partner with cross-functional teams to translate business needs into scalable technical designs while ensuring compliance and operational excellence.

Requirements

Candidates must have 7+ years of experience configuring and implementing Workday solutions in complex enterprise environments. Strong expertise in HR processes, AI platform capabilities, and the ability to lead technical solution design are essential for this position.

Skills

Workday configuration
AI solution design
HR technology
Business process optimization
Agile methodology
Technical documentation
Stakeholder management
Automation
Data analysis
Problem solving
Workday Extend
Conversational AI
Workflow orchestration
System integration
Governance
Human-centered design

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Workday
AI
HR Transformation
Configuration
Solution Design
Automation
Workday Assistant
Agentic AI
Workday Extend
Microsoft Copilot
Agile
Human-Centered Design
Governance
Compliance
Integration
API
Workflow Orchestration
ServiceNow HRSD
Azure AI
Data Analytics
Business Process Optimizer
Technical Leadership
Employee Experience
Platform Capability
System Architecture

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