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Added 13 mins ago
C
Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility.…
Added 13 mins ago
HB
Snow Removal (Grounds Support) - Seasonal
Horseshoe Bay Resort
Rossland, BC
- Part-time
RRSP matching program for eligible associates.
Added 13 mins ago
DC
Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…with strong technical capabilities, excellent communication skills, and business acumen, you will thrive in our fast-paced and agile environment, working on new and exciting projects while…
Added 13 mins ago
VC
Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN) - Psychiatry
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
…job requires completion of a recognized critical care nursing program or two (2) years recent, related critical care…
Added 13 mins ago
PC
Lead Guest Services Team Member
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Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Added 13 mins ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
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- $70,000 to $90,000 CAD / year
- Contract
Lead each calibration procedure through the full validation cycle: protocol, testing, analysis, report, and release through document control
Added 13 mins ago
PH
Mental Health Registered Nurse/Registered Psychiatric Nurse, new St. Paul's Hospital
Providence Healthcare
Vancouver, BC
- Other
…is changing, the new St. Paul’s Hospital is being built to lead that change, including a major expansion of mental health…
Added 13 mins ago
PH
Patient Resident Care Manager - Older Adult Clinics (Centre for Healthy Aging) & Post-COVID Recovery Clinic
Providence Healthcare
Vancouver, BC
- Full-time
Join the Medicine, Older Adult & Palliative Program! We are looking for a results-oriented, innovative leader who can nimbly lead a team through transformative journeys within the Centre…
Added 13 mins ago
S
Manager, Technical Consulting
Staffbase
Canada
- $105,000 to $141,000 CAD / year
We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical…
Added 13 mins ago
AC
Customer Manager
Aston Carter
Longueuil, QC
- $45 to $60 CAD / hour
- Contract
…the Eagle Service Plan (ESP), a cost-guaranteed maintenance program for General Aviation and Turboprop operators. The ESP program provides customers with predictable maintenance costs…
Added 13 mins ago
Visual Lead (Full - Time) - Oakridge Centre
ALO
Vancouver, BC
The Company’s Lead base pay ranges from $25.00 - $28.00/ hour in Vancouver, BC. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program,…
Added 28 mins ago
SH
Clinical Coordinator AHF - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…evidence-based practices across both sites. The role also contributes to program development, operational planning, performance monitoring, and the standardization of clinical processes to…
Added 28 mins ago
PC
Cdn. Sr Learning & Development Business Partner
Post Consumer Brands
Niagara Falls, ON
- Full-time
…our Learning & Development (L&D) Business Partner, you will lead site-level learning strategies that build employee skills, strengthen leadership capability, and support business…
Added 28 mins ago
Technician
Touchmark
Edmonton, AB
Excellent communication skills, high level of accuracy, and attention to detail.
Added 28 mins ago
UO
Donation Processing Assistant
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Program Lead, Gift Acceptance & Processing, the Donation Processing Assistant is an integral member of the Gift Processing Team within the Office of the Recording…
Added 28 mins ago
UO
Donation Processing Associate
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Program Lead, Gift Acceptance & Processing, and working collaboratively with the Gift Processing Team within the Office of the Recording Secretary, the Donation Processing…
Added 28 mins ago
R
Branch Manager, Bayview & Wellington Branch
RBC
Aurora, ON
- Full-time
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Added 28 mins ago
A
Respite/Disability Worker - Team Lead (Orange Hub)
AdaptAbilities
AB · Edmonton, AB
- $25.65 to $26.95 CAD / hour
- Part-time
The Team Lead (TL) provides leadership and support to Community Specialists (CS) and participants for assigned programs. This role will ensure program planning and implementation focuses on…
Added 28 mins ago
CG
Director, Talent & Leadership Development
Compass Group Canada
Mississauga, ON
- Full-time
The salary range for this position is $130,000 to $160,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to…
Added 28 mins ago
ML
Director, Taxation
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Lead and inspire your two direct reports and manage the tax team‘s income tax activities (may also include commodity taxes for an experienced candidate).
Added 28 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are seeking a Project Manager to lead project-based initiatives that help shape the future of our organization.
Added 28 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
The SPPGA’s flagship academic program, the Master of Public Policy and Global Affairs (MPPGA), is a professional global public policy program. The School also provides program management,…
Added 28 mins ago
B
Senior Director, Learning & Development
BGBx
Canada
- Full-time
The Senior Director, Learning & Development, reporting to the Chief People Officer, will lead the development and execution of a comprehensive learning and development strategy across BGBx,…
Added 28 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Manages Food Safety Preventive Controls Program, inclusive of Pre-requisite Programs, HACCP (Hazard Analysis and Critical Control Points) Plan, Food Safety Policies and specific SOPs.
Added 28 mins ago
B
Manager Crisis, resiliency & travel security program
Bombardier
Mississauga, ON
- Full-time
Lead the governance, development and continual improvement of Bombardier's enterprise Travel Security Program in support of employees and authorized business travelers world-wide.

Manulife

People Services AI Solutions & Configuration Lead

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 16, 2026
Experience: 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Empowering People Through Technology: Join Manulife’s Global HR Transformation 

At Manulife, we are transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant People Services solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design, helping every employee thrive.

The Opportunity

At Manulife, we are reimagining how colleagues and leaders access People Services through AI-enabled experiences. As our People Services AI capabilities evolve, this role will help shape how HR processes and services are delivered in the flow of work.

As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across HR, technology, advanced analytics, architecture, governance, and product teams to design, configure, optimize, and continuously improve AI-enabled People Services solutions.

Working at the intersection of HR technology, AI innovation, employee experience, and platform capability, you will evaluate emerging technologies, translate business needs into scalable technical solutions, and help ensure our platforms evolve to meet changing colleague expectations.

This is not a traditional configuration role. You will be expected to influence solution direction, challenge assumptions, evaluate design options, identify platform opportunities, and recommend approaches that balance colleague experience, business value, governance requirements, and technical sustainability.

You will stay ahead of rapidly evolving AI capabilities across Workday, Microsoft, and related technology ecosystems, helping Manulife identify practical opportunities to improve employee experiences while maintaining compliance, scalability, and operational excellence.

Key Responsibilities

Serve as the technical configuration lead for AI-enabled People Services solutions, ensuring scalable, supportable, and sustainable designs.

Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements.

Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.

Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.

Act as a subject matter expert for Workday AI products and capabilities, including Workday Self-Service Agent, Agentic AI solutions, and future platform innovations.

Lead configuration design discussions, solution reviews, and technical impact assessments with HR and technology stakeholders.

Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout the delivery lifecycle.

Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.

Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences.

Participate in backlog refinement, sprint planning, estimation, and delivery planning activities.

Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance.

Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.

Support release planning, testing activities, defect triage, production validation, and continuous improvement efforts.

Partner with privacy, security, compliance, risk, and architecture teams to ensure solutions meet enterprise standards and governance expectations.

Provide technical leadership, coaching, and mentorship to team members while helping establish configuration standards and best practices.

Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations to proactively identify opportunities for People Services.

What You Bring

7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.

Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities.

Demonstrated experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions.

Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles.

Experience translating ambiguous business requirements into scalable technical solutions and configuration designs.

Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions.

Ability to challenge assumptions constructively and influence decisions through expertise, evidence, and practical recommendations.

Strong analytical and problem-solving skills with the ability to diagnose root causes and identify sustainable solutions.

Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners.

Strong communication skills with the ability to explain technical concepts to non-technical audiences.

Experience working in Agile delivery environments and supporting cross-functional product teams.

Proven ability to manage competing priorities and navigate ambiguity in a rapidly evolving technology landscape.

AI Platform Experience

Candidates should possess experience configuring, designing, supporting, or evaluating one or more of the following capabilities:

Workday AI products and emerging Workday Agentic AI capabilities.

Workday Assistant and conversational experiences.

Workday Developer Agent.

Workday Business Process Optimizer Agent.

Workday Extend and Extend Pro.

Flowise or similar orchestration platforms.

Microsoft Copilot ecosystem and Copilot agents.

AI-powered workflow automation and digital employee experiences.

Prompt design, orchestration, knowledge grounding, and AI-enabled self-service solutions.

Assets / Nice to Have

Experience with Workday Assistant, Workday Agent System of Record, Workday Illuminate, or other Workday AI capabilities.

Experience with Workday Extend Pro development and implementation.

Experience supporting AI-enabled employee service experiences, virtual assistants, chatbots, or conversational AI platforms.

Experience with ServiceNow HR Service Delivery (HRSD), employee service portals, or HR case management platforms.

Experience with Microsoft Copilot Studio, Azure AI services, Azure OpenAI, or enterprise AI platforms.

Experience with integrations, APIs, automation platforms, or workflow orchestration technologies.

Experience facilitating Human-Centered Design workshops, discovery sessions, and solution design activities.

Experience supporting Privacy Impact Assessments, compliance reviews, security reviews, or responsible AI governance activities.

Workday Pro Certification(s).

Agile, Scrum, AI, architecture, HR technology, HCD, or related certifications.

Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field.

Success Measures

Business requirements are translated into scalable, maintainable, and effective technical solutions.

AI-enabled capabilities improve colleague experience, service accessibility, and operational efficiency.

Configuration decisions balance innovation, usability, governance, scalability, and long-term sustainability.

Technical impacts, dependencies, risks, and trade-offs are identified and managed proactively.

High-quality documentation, configuration standards, and technical artifacts support ongoing support and future enhancements.

Strong collaboration between Product, Testing, Architecture, Technology, HR, and Governance teams enables effective delivery.

Emerging AI and Workday capabilities are evaluated and leveraged appropriately to create measurable business value.

Stakeholders view the role as a trusted advisor who provides practical, evidence-based recommendations rather than simply executing requests.

Why Join Us? 

Help shape the future of AI-enabled People Services at Manulife.

Work at the intersection of HR technology, Workday innovation, AI, and employee experience.

Influence how thousands of colleagues interact with People Services in the flow of work.

Evaluate and deploy emerging AI capabilities from Workday and Microsoft.

Contribute to responsible, practical, and human-centered AI adoption across HR.

Ready to make an impact? Apply today and help shape the future of HR technology at Manulife. 

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role serves as the technical configuration lead for AI-enabled People Services, designing and optimizing solutions within Workday and related platforms. You will partner with cross-functional teams to translate business needs into scalable technical designs while ensuring compliance and operational excellence.

Requirements

Candidates must have 7+ years of experience configuring and implementing Workday solutions in complex enterprise environments. Strong expertise in HR processes, AI platform capabilities, and the ability to lead technical solution design are essential for this position.

Skills

Workday configuration
AI solution design
HR technology
Business process optimization
Agile methodology
Technical documentation
Stakeholder management
Automation
Data analysis
Problem solving
Workday Extend
Conversational AI
Workflow orchestration
System integration
Governance
Human-centered design

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Workday
AI
HR Transformation
Configuration
Solution Design
Automation
Workday Assistant
Agentic AI
Workday Extend
Microsoft Copilot
Agile
Human-Centered Design
Governance
Compliance
Integration
API
Workflow Orchestration
ServiceNow HRSD
Azure AI
Data Analytics
Business Process Optimizer
Technical Leadership
Employee Experience
Platform Capability
System Architecture

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