Find work in Canada.

538,181 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
P
Executive & Office Services Assistant
P&H
Winnipeg, MB
- Full-time
We are seeking an Executive & Office Services Assistant to join our Corporate team at the Winnipeg Head Office. This role is responsible for providing confidential executive and board…
Added just now
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
Added just now
C
Building Maintenance Assistant (6 month contract)
CPSO
Toronto, ON
- Full-time
The College of Physicians and Surgeons of Ontario is seeking a hands-on, service-oriented Building Maintenance Assistant to support the daily operation, maintenance and safety of our…
Added just now
DT
Assistant Manager I
Dollar Tree Stores
Guelph, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
R
Assistant Branch Manager
RBC
Surrey, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 16 mins ago
T
TD Insurance, Legal Assistant III
TD
Saint John, NB
- Full-time
Provides training to legal assistants and has the ability to answer technical questions. May also provide training to lawyers, law clerks and other office personnel.
Added 16 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
Reporting to the Branch Manager, this role supports branch profitability, customer experience, recruitment, training, coaching, performance management, and operational execution. Assistant…
Added 16 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Milverton, ON
…Canada Post. We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 16 mins ago
AC
Counsel, Labour and Employment Law
Air Canada
Dorval, QC
- Full-time
…professionals in Montreal. The successful candidate will support the Assistant General Counsel, Labour and Employment Law on a variety of…
Added 16 mins ago
Legal Services Technician 1-2 (Term)
The Government of Nova Scotia
Truro, NS
To be successful in this role you will have a certificate or diploma from a Paralegal program or Legal Assistant program. An acceptable combination of education/training and experience may…
Added 16 mins ago
Administrative Assistant III, Division of Developmental Pediatrics
Nova Scotia Health and IWK Health
Halifax, NS
…Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern…
Added 16 mins ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Toronto, ON
- Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 16 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- $20.5 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 31 mins ago
SG
Assistant Manager of Resident Care (AMRC / Assistant Director of Care ADOC Registered Nurse) – Long Term Care
S&R Group of Companies
Cambridge, ON
- $109,000 to $111,000 CAD / year
- Full-time
Grow in your Nursing career and support your community in this leadership role! As the Assistant Manager of Resident Care, your guidance helps shape care delivery, support your team, and…
Added 31 mins ago
R(
Assistant Store Manager - Oshawa Centre
Reitmans (Canada) Ltée/Ltd
Oshawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 31 mins ago
E
Assistant Project Manager
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
You have a construction related degree and a minimum of three years of construction experience or an equivalent combination of technical training and experience
Added 31 mins ago
HR
Supervisor, Customer Relations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Accountable for staff, assisting with hiring, training, evaluations, recognition and development.
Added 31 mins ago
GC
Part-time Dual Surveillance Supervisor (16 month contract- Brantford Casino
Great Canadian Entertainment
Brantford, ON
- Part-time
Provides training and coaching to all new team members
Added 45 mins ago
WF
Cashier Team Member (Front End Service) - Full Time
Whole Foods Market
Markham, ON
- Full-time
May assist with training of new Cashier and Cashier Assistant Team Members.
Added 45 mins ago
HM
Administrative Assistant
Hunter Mercantile
Aurora, ON
- $60,000 to $70,000 CAD / year
- Full-time
While financial services experience is preferred, full training will be provided for the right high-caliber administrator. If you have the administrative DNA and a strong work ethic, we…
Added 45 mins ago
QR
Représentant - Ventes - Industriel
Quincaillerie Richelieu
Montreal, QC
- Full-time
Tenir à jour ses connaissances sur les nouveaux produits, procédures, services et outils en assistant aux réunions départementales de formation.
Added 45 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
…reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus…
Added 1 hour ago
UO
Library Circulation Assistant II
University of Victoria
Victoria, BC
- Full-time
Reporting to an assigned Access Services Supervisor, the Library Circulation Assistant II supports UVic Libraries' values and goals by assisting library users at multiple services points…
Added 1 hour ago
MAC Southcentre - Key Holder Part Time - Calgary, AB
Estée Lauder Companies
Calgary, AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Workday Assistant and conversational experiences.

Manulife

People Services AI Solutions & Configuration Lead

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 16, 2026
Experience: 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Empowering People Through Technology: Join Manulife’s Global HR Transformation 

At Manulife, we are transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant People Services solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design, helping every employee thrive.

The Opportunity

At Manulife, we are reimagining how colleagues and leaders access People Services through AI-enabled experiences. As our People Services AI capabilities evolve, this role will help shape how HR processes and services are delivered in the flow of work.

As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across HR, technology, advanced analytics, architecture, governance, and product teams to design, configure, optimize, and continuously improve AI-enabled People Services solutions.

Working at the intersection of HR technology, AI innovation, employee experience, and platform capability, you will evaluate emerging technologies, translate business needs into scalable technical solutions, and help ensure our platforms evolve to meet changing colleague expectations.

This is not a traditional configuration role. You will be expected to influence solution direction, challenge assumptions, evaluate design options, identify platform opportunities, and recommend approaches that balance colleague experience, business value, governance requirements, and technical sustainability.

You will stay ahead of rapidly evolving AI capabilities across Workday, Microsoft, and related technology ecosystems, helping Manulife identify practical opportunities to improve employee experiences while maintaining compliance, scalability, and operational excellence.

Key Responsibilities

Serve as the technical configuration lead for AI-enabled People Services solutions, ensuring scalable, supportable, and sustainable designs.

Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements.

Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.

Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.

Act as a subject matter expert for Workday AI products and capabilities, including Workday Self-Service Agent, Agentic AI solutions, and future platform innovations.

Lead configuration design discussions, solution reviews, and technical impact assessments with HR and technology stakeholders.

Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout the delivery lifecycle.

Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.

Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences.

Participate in backlog refinement, sprint planning, estimation, and delivery planning activities.

Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance.

Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.

Support release planning, testing activities, defect triage, production validation, and continuous improvement efforts.

Partner with privacy, security, compliance, risk, and architecture teams to ensure solutions meet enterprise standards and governance expectations.

Provide technical leadership, coaching, and mentorship to team members while helping establish configuration standards and best practices.

Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations to proactively identify opportunities for People Services.

What You Bring

7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.

Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities.

Demonstrated experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions.

Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles.

Experience translating ambiguous business requirements into scalable technical solutions and configuration designs.

Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions.

Ability to challenge assumptions constructively and influence decisions through expertise, evidence, and practical recommendations.

Strong analytical and problem-solving skills with the ability to diagnose root causes and identify sustainable solutions.

Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners.

Strong communication skills with the ability to explain technical concepts to non-technical audiences.

Experience working in Agile delivery environments and supporting cross-functional product teams.

Proven ability to manage competing priorities and navigate ambiguity in a rapidly evolving technology landscape.

AI Platform Experience

Candidates should possess experience configuring, designing, supporting, or evaluating one or more of the following capabilities:

Workday AI products and emerging Workday Agentic AI capabilities.

Workday Assistant and conversational experiences.

Workday Developer Agent.

Workday Business Process Optimizer Agent.

Workday Extend and Extend Pro.

Flowise or similar orchestration platforms.

Microsoft Copilot ecosystem and Copilot agents.

AI-powered workflow automation and digital employee experiences.

Prompt design, orchestration, knowledge grounding, and AI-enabled self-service solutions.

Assets / Nice to Have

Experience with Workday Assistant, Workday Agent System of Record, Workday Illuminate, or other Workday AI capabilities.

Experience with Workday Extend Pro development and implementation.

Experience supporting AI-enabled employee service experiences, virtual assistants, chatbots, or conversational AI platforms.

Experience with ServiceNow HR Service Delivery (HRSD), employee service portals, or HR case management platforms.

Experience with Microsoft Copilot Studio, Azure AI services, Azure OpenAI, or enterprise AI platforms.

Experience with integrations, APIs, automation platforms, or workflow orchestration technologies.

Experience facilitating Human-Centered Design workshops, discovery sessions, and solution design activities.

Experience supporting Privacy Impact Assessments, compliance reviews, security reviews, or responsible AI governance activities.

Workday Pro Certification(s).

Agile, Scrum, AI, architecture, HR technology, HCD, or related certifications.

Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field.

Success Measures

Business requirements are translated into scalable, maintainable, and effective technical solutions.

AI-enabled capabilities improve colleague experience, service accessibility, and operational efficiency.

Configuration decisions balance innovation, usability, governance, scalability, and long-term sustainability.

Technical impacts, dependencies, risks, and trade-offs are identified and managed proactively.

High-quality documentation, configuration standards, and technical artifacts support ongoing support and future enhancements.

Strong collaboration between Product, Testing, Architecture, Technology, HR, and Governance teams enables effective delivery.

Emerging AI and Workday capabilities are evaluated and leveraged appropriately to create measurable business value.

Stakeholders view the role as a trusted advisor who provides practical, evidence-based recommendations rather than simply executing requests.

Why Join Us? 

Help shape the future of AI-enabled People Services at Manulife.

Work at the intersection of HR technology, Workday innovation, AI, and employee experience.

Influence how thousands of colleagues interact with People Services in the flow of work.

Evaluate and deploy emerging AI capabilities from Workday and Microsoft.

Contribute to responsible, practical, and human-centered AI adoption across HR.

Ready to make an impact? Apply today and help shape the future of HR technology at Manulife. 

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The role serves as the technical configuration lead for AI-enabled People Services, designing and optimizing solutions within Workday and related platforms. You will partner with cross-functional teams to translate business needs into scalable technical designs while ensuring compliance and operational excellence.

Requirements

Candidates must have 7+ years of experience configuring and implementing Workday solutions in complex enterprise environments. Strong expertise in HR processes, AI platform capabilities, and the ability to lead technical solution design are essential for this position.

Skills

Workday configuration
AI solution design
HR technology
Business process optimization
Agile methodology
Technical documentation
Stakeholder management
Automation
Data analysis
Problem solving
Workday Extend
Conversational AI
Workflow orchestration
System integration
Governance
Human-centered design

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Workday
AI
HR Transformation
Configuration
Solution Design
Automation
Workday Assistant
Agentic AI
Workday Extend
Microsoft Copilot
Agile
Human-Centered Design
Governance
Compliance
Integration
API
Workflow Orchestration
ServiceNow HRSD
Azure AI
Data Analytics
Business Process Optimizer
Technical Leadership
Employee Experience
Platform Capability
System Architecture

Report this job