Jobs in Canada

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Added 14 days ago
DB
Part Time Bridal Sales
David's Bridal
Langley (District), BC · Langley, BC
- Part-time
…them and taking care of them with one of the highest customer service scores in…
Added 14 days ago
SS
Front Desk - Part Time/ Weekend
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
- Part-time
The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.
Added 14 days ago
I
Director, Stations, Planning and Asset Optimization
InnPower
Innisfil, ON
- Full-time
…(“wires”) business – with approximately 24,000 customers, and a service territory of 292 square…
Added 14 days ago
Asset Inspector – Upgrader
Shell
Scotford, AB
…conforming to required regulations and standards. This team member is an advocate for Pressure Equipment Safety and strives towards ZERO LEAKS. The Asset Inspector proactively improves and…
Added 14 days ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Service Desk Supervisor, the Service Desk Analyst (Analyst) is a member of the Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN…
Added 14 days ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins du Témiscamingue
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 14 days ago
D
Personal Finance Advisor
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 14 days ago
D
Client Financial Services Agent
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
…your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide…
Added 14 days ago
M
Plan Design System Coder
Manulife
Halifax, NS · Kitchener, ON · Waterloo, ON
- Full-time
Manage multiple new plan setups, amendments, inquiries and rush requests while meeting established service and quality targets.
Added 14 days ago
NF
Sales Representative - Mill Woods/Southgate Mall
Neo Financial
AB · Edmonton, Alberta
- $20 CAD / hour
- Contract
…company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business…
Added 14 days ago
PA
BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Must have a results oriented mindset to succeed
Added 14 days ago
RL
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal LLC
Montreal, QC
- Full-time
…the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive…
Added 14 days ago
HE
Guest Services Representative
Hotel Equities Group, LLC
Belleville, ON
- Part-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team.
Added 14 days ago
T
Contact Center Rep II, Borrowing (Markham, On)
TD
Markham, ON
- Full-time
Markham Contact Centre Credit Card Representative
Added 14 days ago
D
Wealth Management Advisor
Desjardins
Montreal, QC
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 14 days ago
D
Wealth Management Advisor
Desjardins
Marieville, QC · Saint-Césaire, QC · Caisse Desjardins de Rouville
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 14 days ago
C
Universal Banker
CIBC
Comox, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 14 days ago
IF
Bilingual Customer Service Representative I
Intact FC
Montreal, QC
- Full-time
Day or evening shifts may be required based on operational needs
Added 14 days ago
IF
Customer Service Representative – Digital Centre of Expertise (Bilingual)
Intact FC
Laval, QC · Montreal, QC
- Full-time
Do you enjoy helping people and have a strong interest in technology? We are looking for Bilingual Customer Service Representatives to join our Digital Centre of Expertise!
Added 14 days ago
Senior Financial Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment…
Added 14 days ago
Physiotherapist - Rehabilitation Services
Nova Scotia Health and IWK Health
New Glasgow, NS
…physiotherapist reports to a Health Services Manager and as a member of a clinical team, the physiotherapist collaborated with colleagues to determine team goals and objectives,…
Added 14 days ago
CS
Community Mentor (Part-time)
Catholic Social Services
Wetaskiwin, AB
- Part-time
…humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more…
Added 14 days ago
H
Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time
Administer debt service payment processes through Computershare, ensuring compliance with debt trust indenture requirements, payment schedules and related reporting obligations.
Added 14 days ago
GO
Service Desk Asset Management Officer
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Manager of the Government of Nunavut (GN) Service Desk, the Service Desk Asset Management Officer (Officer) is a senior member of the GN Help Desk team. The Officer’s…
Added 14 days ago
PS
Ottawa Head Event Supervisor
Puppy Sphere
Ottawa, ON
- $20 CAD / hour
- Part-time
Conduct quick team member check-ins while on-site to ensure team pulse is in accordance with Puppy Sphere’s values and standards.

Manulife

Plan Design System Coder

Halifax, NS, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$43,875.00 CAD - $73,125.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $43,875.00 CAD - $73,125.00 CAD
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

The primary role of the Plan Design System Coder is to accurately configure and maintain Group Benefits plan information within applicable administrative and claims systems. The role translates plan design requirements from policy applications and amendments into system coding, ensuring plan structures, benefits, provisions and related information are accurately reflected within the administrative systems.

The role is also responsible for validating system changes and identifying potential downstream impacts to support accurate claims processing and ongoing plan administration.

Position Responsibilities:

Configure routine and complex new plans and amendments within applicable Group Benefits administrative and claims systems based on approved plan documentation.
Accurately translate plan design requirements into the appropriate system coding and configuration.
Review system-generated reports and outputs to confirm changes have been implemented accurately.
Interpret policy applications and amendment requirements to determine the appropriate system configuration and identify potential claims or downstream impacts.
Determine whether plan requirements can be accommodated within existing system functionality and escalate exceptions or concerns when required.
Create or maintain special system notes when plan requirements cannot be adequately represented through standard system fields.
Manage multiple new plan setups, amendments, inquiries and rush requests while meeting established service and quality targets.
Respond to questions regarding system configuration, plan coding and ongoing administration.
Request and/or create custom dental and health packages and benefit codes when required.
Identify opportunities to improve coding accuracy, efficiency and processes through continuous improvement practices.
Maintain a high level of accuracy and attention to detail, recognizing that system configuration directly impacts plan administration, member experience and claims processing.

Required Qualifications:

Strong knowledge of Group Benefits plan structures and Client Group Options.
Understanding of the downstream impacts of system coding decisions, including impacts to claims processing and plan administration.

Preferred Qualifications:

Strong understanding of applicable administrative and claims systems.
Ability to interpret policy applications, amendments, plan provisions and supporting documentation and translate requirements into accurate system configuration.
Ability to identify inconsistencies or missing information and determine when clarification is required before coding.
Strong analytical, problem-solving and decision-making skills.
Excellent attention to detail with a strong focus on accuracy and quality.
Ability to manage multiple priorities and meet established service standards.
Strong written and verbal communication skills.
Ability to work collaboratively with Plan Design, implementation partners and other operational areas.
Ability to adapt to system, process and product changes.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$43,875.00 CAD - $73,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves configuring and maintaining Group Benefits plan information within administrative and claims systems based on policy requirements. It also requires validating system changes and identifying downstream impacts to ensure accurate claims processing and plan administration.

Requirements

Candidates should have a strong understanding of Group Benefits plan structures and the ability to translate complex requirements into system coding. Proficiency in interpreting policy documentation and managing multiple priorities with high attention to detail is essential.

Skills

System configuration
Group benefits administration
Claims processing
Data analysis
Problem-solving
Attention to detail
Policy interpretation
Communication
Quality assurance
Technical documentation
Process improvement
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
System Configuration
Claims Processing
Plan Design
Policy Administration
Data Accuracy
Administrative Systems
Workflow Management
Quality Control
Analytical Skills
Decision Making
Implementation
Operational Support
Financial Services
Insurance

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Work requirements

Jobs in Canada