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Added 14 mins ago
HR
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20.05 CAD / hour
- Part-time
…with other departments to ensure smooth, high‑quality guest experience in a fast‑paced…
Added 29 mins ago
Production Planner - FAL
Westerkirk
Calgary, AB
Experience in a manufacturing environment is preferred.
Added 29 mins ago
Territory Sales Representative
Alta Equipment Group
Quebec, QC
Alta Material Handling is seeking a full-time Territory Sales Representative for the Quebec region. The Territory Sales Manager has a crucial role of driving sales growth and expanding the…
Added 29 mins ago
Retail - Sales Representative
Wirelessdna
Brantford, ON
Has demonstrated past customer service experience
Added 29 mins ago
RS
Logistics Coordinator
Ryder Supply Chain Solutions
Sherwood Park, AB
- Full-time
Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier.
Added 29 mins ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Minimum of 2 years of experience in IT support, service desk operations, or technical troubleshooting within a large-scale organization;
Added 44 mins ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 44 mins ago
C
Financial Services Representative II
CIBC
Victoria, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 44 mins ago
A
Food & Beverage - Seasonal Service Associate, Internal Restaurant
Aritzia
Delta, BC
- $20 to $40 CAD / hour
- Part-time
Connect with Aritzia employees & guests, creating an engaging and welcoming experience with each visit from welcome and departure.
Added 44 mins ago
Financial Advisor, Investment & Retirement Planning - PICKERING TOWN CENTRE
Scotiabank
Pickering, ON
Building relationships, focusing on providing a great client experience and growing long-standing relationships with existing clients.
Added 44 mins ago
FV
Delivery Driver
Fraser Valley Specialty Poultry
Chilliwack, BC
- Full-time
Records delivery temperature on customer paperwork; ensures signed copy returns to the main office
Added 44 mins ago
M
Director, Group Benefits Regulatory Compliance
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Bachelor’s degree or equivalent business experience.
Added 44 mins ago
M
Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.
Added 58 mins ago
BC
Bilingual Inside Sales Representative
Bunzl Canada
Ottawa, ON
- Full-time
We are seeking a dynamic and results-driven Bilingual Inside Sales Representative to drive revenue and margin growth by expanding share-of-wallet within existing accounts and identifying…
Added 58 mins ago
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OTR Tire Technician
Kal Tire
Canada
- Full-time
Perform all aspects of tire shop work related to the customer sites.
Added 1 hour ago
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Customer Service Representative
Farm Boy Inc.
St. Catharines, ON
- From $18 CAD / hour
- Part-time
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Added 1 hour ago
Maintenance Planner
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BC
…maintained and operationally ready. This role will provide superior customer service as a representative for Big…
Added 1 hour ago
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Part Time Bridal Sales
David's Bridal
Langley (District), BC · Langley, BC
- Part-time
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing…
Added 1 hour ago
Alterations Specialist
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Use all systems to manage the customer flow to deliver five-star customer experience.
Added 1 hour ago
SS
Front Desk - Part Time/ Weekend
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
- Part-time
The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.
Added 1 hour ago
SI
Driver
Staples Inc.
Mississauga, ON
- Full-time
Deliver office supplies on assigned route to Staples customer accounts while meeting internal schedule and quality standards. Provide outstanding delivery service to customers and accept…
Added 1 hour ago
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Director, Stations, Planning and Asset Optimization
InnPower
Innisfil, ON
- Full-time
Ensure capital investments are evidence-based and aligned with reliability, safety, customer growth, and regulatory expectations.
Added 1 hour ago
Asset Inspector – Upgrader
Shell
Scotford, AB
We are keen to hear from candidates with more than 2 years of professional experience at petrochemical or other industrial sites, as well as recent graduates of Mechanical Engineering…
Added 1 hour ago
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Associate Advisor
RBC
Toronto, ON
- Full-time
We’re looking for a collaborative, curious, market-driven professional with hands-on experience in trading and client relationship management.
Added 1 hour ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Minimum of 2 years of experience in IT support, service desk operations, or technical troubleshooting within a large-scale organization;

Manulife

Plan Design System Coder

Halifax, NS, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$43,875.00 CAD - $73,125.00 CAD · Full-time

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Job details

Pay: $43,875.00 CAD - $73,125.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The primary role of the Plan Design System Coder is to accurately configure and maintain Group Benefits plan information within applicable administrative and claims systems. The role translates plan design requirements from policy applications and amendments into system coding, ensuring plan structures, benefits, provisions and related information are accurately reflected within the administrative systems.

The role is also responsible for validating system changes and identifying potential downstream impacts to support accurate claims processing and ongoing plan administration.

Position Responsibilities:

Configure routine and complex new plans and amendments within applicable Group Benefits administrative and claims systems based on approved plan documentation.
Accurately translate plan design requirements into the appropriate system coding and configuration.
Review system-generated reports and outputs to confirm changes have been implemented accurately.
Interpret policy applications and amendment requirements to determine the appropriate system configuration and identify potential claims or downstream impacts.
Determine whether plan requirements can be accommodated within existing system functionality and escalate exceptions or concerns when required.
Create or maintain special system notes when plan requirements cannot be adequately represented through standard system fields.
Manage multiple new plan setups, amendments, inquiries and rush requests while meeting established service and quality targets.
Respond to questions regarding system configuration, plan coding and ongoing administration.
Request and/or create custom dental and health packages and benefit codes when required.
Identify opportunities to improve coding accuracy, efficiency and processes through continuous improvement practices.
Maintain a high level of accuracy and attention to detail, recognizing that system configuration directly impacts plan administration, member experience and claims processing.

Required Qualifications:

Strong knowledge of Group Benefits plan structures and Client Group Options.
Understanding of the downstream impacts of system coding decisions, including impacts to claims processing and plan administration.

Preferred Qualifications:

Strong understanding of applicable administrative and claims systems.
Ability to interpret policy applications, amendments, plan provisions and supporting documentation and translate requirements into accurate system configuration.
Ability to identify inconsistencies or missing information and determine when clarification is required before coding.
Strong analytical, problem-solving and decision-making skills.
Excellent attention to detail with a strong focus on accuracy and quality.
Ability to manage multiple priorities and meet established service standards.
Strong written and verbal communication skills.
Ability to work collaboratively with Plan Design, implementation partners and other operational areas.
Ability to adapt to system, process and product changes.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$43,875.00 CAD - $73,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role involves configuring and maintaining Group Benefits plan information within administrative and claims systems based on policy requirements. It also requires validating system changes and identifying downstream impacts to ensure accurate claims processing and plan administration.

Requirements

Candidates should have a strong understanding of Group Benefits plan structures and the ability to translate complex requirements into system coding. Proficiency in interpreting policy documentation and managing multiple priorities with high attention to detail is essential.

Skills

System configuration
Group benefits administration
Claims processing
Data analysis
Problem-solving
Attention to detail
Policy interpretation
Communication
Quality assurance
Technical documentation
Process improvement
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
System Configuration
Claims Processing
Plan Design
Policy Administration
Data Accuracy
Administrative Systems
Workflow Management
Quality Control
Analytical Skills
Decision Making
Implementation
Operational Support
Financial Services
Insurance

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