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Added 25 mins ago
RS
Customs - Customer Service Associate
Ryder System, Inc.
Woodstock, ON
- Full-time
Ability to work independently and as a member of a team
Added 25 mins ago
NS
CT Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
IV experience preferred or willing to be trained in intravenous injection and will be required to use a contrast injector
Added 25 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Toronto, ON
- Full-time
An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion.
Added 25 mins ago
CC
Industrial Mechanic
Cameco Corporation
Rabbit Lake, SK
- Full-time
previous emergency response team (ERT) and/or mine rescue team (MRT) experience is considered an asset, along with a willingness to be an active member of Rabbit Lake’s ERT/MRT teams;
Added 40 mins ago
CC
Member Service Representative 1 - RC - Union
Coastal Community
Nanaimo, BC
- Full-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Added 56 mins ago
MC
BUSINESS DEVELOPMENT REPRESENTATIVE
Mercedes-Benz Country Hills
Calgary, AB
- Full-time
…growing our team and looking for a Full-Time Business Development Representative to provide exceptional, personalized service that reflects the high standards of the Mercedes-Benz…
Added 56 mins ago
Residence Worker, Mental Health
Connective
Coquitlam, BC
Participates as a member of the Connective staff team
Added 1 hour ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
C
Financial Services Representative II
CIBC
Calgary, AB
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 1 hour ago
TI
Director of Paid Media
The Influence Agency
Toronto, ON
- Full-time
● Experience with advanced advertising platforms and tools such as SA360 and DV360 is considered an asset
Added 1 hour ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 1 hour ago
FC
Investment Advisor
FirstOntario Credit Union
Hamilton, ON
- Full-time
Hold a valid license as a Registered Representative with a CIRO-member investment dealer, with a minimum of two (2) years' experience as a licensed advisor.
Added 1 hour ago
TT
Senior Contract Administrator (13907)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
…Engineering, Law etc.) or a combination of education, training and experience deemed to be…
Added 1 hour ago
TT
Senior Contract Administrator (13883)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
…Engineering, Law etc.) or a combination of education, training and experience deemed to be…
Added 2 hours ago
T
PIA Client Service Associate
TD
Burlington, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 2 hours ago
C
First Nations/Métis/Inuit Candidates - Banking Centre Roles (Vancouver)
CIBC
Burnaby, BC · Richmond, BC · Vancouver, BC · Ottawa, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 2 hours ago
Sales Associate, Sales & Partnerships - Scotia iTRADE (Mandarin/Cantonese)
Scotiabank
Toronto, ON
As a member of Scotia iTRADE’s Sales & Partnerships team, you are responsible for managing all inbound telephone calls or emails from existing and new clients for account openings and…
Added 2 hours ago
UH
Kainaiwa Children’s Services Corporation - Manager (IGR)
UpSourced HR
AB · Standoff, Alberta
- Full-time
A key focus of the role is strengthening operational relationships and practice support for two representative functions that often intersect with frontline service delivery:
Added 2 hours ago
T
Full Time Sales Representative - Portage Place
TELUS
Winnipeg, MB
- Full-time
Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Added 2 hours ago
HR
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20.05 CAD / hour
- Part-time
…may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:…
Added 2 hours ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Service Desk Supervisor, the Service Desk Analyst (Analyst) is a member of the Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN…
Added 3 hours ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 3 hours ago
C
Financial Services Representative II
CIBC
Victoria, BC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 3 hours ago
Financial Advisor, Investment & Retirement Planning - PICKERING TOWN CENTRE
Scotiabank
Pickering, ON
…a Financial Planner in our retail branch network, you are a member of the branch sales team responsible for contributing to the team’s overall success by meeting or exceeding negotiated…
Added 3 hours ago
FV
Delivery Driver
Fraser Valley Specialty Poultry
Chilliwack, BC
- Full-time
We take pride in a friendly, supportive, and team-oriented work environment where every team member is valued and plays a meaningful role in our day-to-day success. If you enjoy working…

Manulife

Plan Design System Coder

Halifax, NS, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$43,875.00 CAD - $73,125.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $43,875.00 CAD - $73,125.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The primary role of the Plan Design System Coder is to accurately configure and maintain Group Benefits plan information within applicable administrative and claims systems. The role translates plan design requirements from policy applications and amendments into system coding, ensuring plan structures, benefits, provisions and related information are accurately reflected within the administrative systems.

The role is also responsible for validating system changes and identifying potential downstream impacts to support accurate claims processing and ongoing plan administration.

Position Responsibilities:

Configure routine and complex new plans and amendments within applicable Group Benefits administrative and claims systems based on approved plan documentation.
Accurately translate plan design requirements into the appropriate system coding and configuration.
Review system-generated reports and outputs to confirm changes have been implemented accurately.
Interpret policy applications and amendment requirements to determine the appropriate system configuration and identify potential claims or downstream impacts.
Determine whether plan requirements can be accommodated within existing system functionality and escalate exceptions or concerns when required.
Create or maintain special system notes when plan requirements cannot be adequately represented through standard system fields.
Manage multiple new plan setups, amendments, inquiries and rush requests while meeting established service and quality targets.
Respond to questions regarding system configuration, plan coding and ongoing administration.
Request and/or create custom dental and health packages and benefit codes when required.
Identify opportunities to improve coding accuracy, efficiency and processes through continuous improvement practices.
Maintain a high level of accuracy and attention to detail, recognizing that system configuration directly impacts plan administration, member experience and claims processing.

Required Qualifications:

Strong knowledge of Group Benefits plan structures and Client Group Options.
Understanding of the downstream impacts of system coding decisions, including impacts to claims processing and plan administration.

Preferred Qualifications:

Strong understanding of applicable administrative and claims systems.
Ability to interpret policy applications, amendments, plan provisions and supporting documentation and translate requirements into accurate system configuration.
Ability to identify inconsistencies or missing information and determine when clarification is required before coding.
Strong analytical, problem-solving and decision-making skills.
Excellent attention to detail with a strong focus on accuracy and quality.
Ability to manage multiple priorities and meet established service standards.
Strong written and verbal communication skills.
Ability to work collaboratively with Plan Design, implementation partners and other operational areas.
Ability to adapt to system, process and product changes.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$43,875.00 CAD - $73,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The role involves configuring and maintaining Group Benefits plan information within administrative and claims systems based on policy requirements. It also requires validating system changes and identifying downstream impacts to ensure accurate claims processing and plan administration.

Requirements

Candidates should have a strong understanding of Group Benefits plan structures and the ability to translate complex requirements into system coding. Proficiency in interpreting policy documentation and managing multiple priorities with high attention to detail is essential.

Skills

System configuration
Group benefits administration
Claims processing
Data analysis
Problem-solving
Attention to detail
Policy interpretation
Communication
Quality assurance
Technical documentation
Process improvement
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
System Configuration
Claims Processing
Plan Design
Policy Administration
Data Accuracy
Administrative Systems
Workflow Management
Quality Control
Analytical Skills
Decision Making
Implementation
Operational Support
Financial Services
Insurance

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