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Manager, Banking Technology Transformation & Implementation
KPMG
Montreal, QC
Full-time
Build trusted relationships with senior client stakeholders and act as the bridge between business, operations, architecture, engineering, data, risk and vendor teams.
Added 18 hours ago
Manager, Commercial Insights
Bimbo Canada
Toronto, ON · Etobicoke, ON
Full-time
We’re looking for a strategic, insight‑driven Commercial Insights Manager to elevate how we collaborate with key retail partners. You’ll transform complex commercial, customer, shopper and…
Executive Director of IT Operations & Reliability - MNIT Executive Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
The Executive Director will work closely with senior leaders throughout MNIT and state government to understand business and technology needs, establish priorities, resolve complex…
Director, Product Innovation
HSB - Hartford Steam Boiler
Toronto, Ontario
Full-time
Serve as a trusted advisor to senior leaders - framing decisions, facilitating alignment, and telling a clear story from data to recommendation. Manage complex senior stakeholder dynamics…
Director, Product Innovation
Munich Re
Toronto, ON
Serve as a trusted advisor to senior leaders - framing decisions, facilitating alignment, and telling a clear story from data to recommendation. Manage complex senior stakeholder dynamics…
Product Marketing, Data Products
Stripe
Canada
We are looking to hire a Product Marketing Manager to own go-to-market strategy and drive adoption for Stripe's data products - including Sigma, Data Pipeline, Database, and new products…
Business Strategy & Continuous Improvement Analyst
Toromont Cat
Concord, ON
Full-time
Develop, execute, and evaluate business transformation by understanding current state, assess and identify improvements through process mapping, data analysis and deep dives. Create the…
Senior GTM Engineer
AlayaCare
Toronto, ON
Support GTM operations including lead routing, data enrichment, account prioritization, pipeline management, forecasting, attribution, and revenue intelligence as the business evolves.
Commercial Finance Manager
Dillon Consulting Limited
Calgary, AB · Chatham, ON · Edmonton, AB · Fredericton, NB · Halifax, NS · Guelph, ON · Hamilton, ON · Iqaluit, NU · Kingston, ON · Kitchener, ON · London, ON
Full-time
The Commercial Finance Manager (CFM) serves as a consolidated Business Advisor and strategic partner across assigned Business Units (BUs) and Practices. Reporting to the Director, Business…
Director, Product Marketing - AdTech
AC Lion Digital Executive Search
Toronto, ON
$200,000 to $275,000 CAD / year
Full-time
Senior Director, Product Marketing & Sales Enablement
Added 1 day ago
Strategy Manager, People Places & Spaces
ATB
Calgary, AB · Edmonton, AB
Full-time
As ATB’s Strategy Manager with People Places & Spaces (PP&S), you will shape, articulate, and distill the overarching strategic vision, directional positioning, and frameworks for ATB’s…
Lead Product Manager
Open Text Corporation
Richmond Hill, ON
Other
The Senior Program Manager, Professional Services Market Readiness, owns the Market Readiness operating plan and execution for their respective region or program. The role translates global…
Sales Operations Manager
Blink Charging Inc
Canada
The Sales Operations Manager is the backbone of the sales organization, ensuring systems, processes, and data support the team's success. This role focuses on Salesforce administration,…
Senior Salesforce Developer
Solink
Remote, Canada
$111,250 to $150,000 CAD / year
Full-time · Remote
…We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting…
Customer Value Manager
Tekion
Remote, Canada
$94,000 to $117,000 CAD / year
Full-time · Remote
The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This…
Client Success Coordinator (Health System Partnerships)
Maple
Toronto, ON
Full-time
…consistently represented. You'll deliver at least one meaningful team enablement improvement - a streamlined admin process, template or playbook - that reduces operational burden across the…
Lead Product Manager
Versaterm
Ottawa, ON
Full-time
The Lead Product Manager partners closely with Engineering, Design, Sales, Marketing, and Partner Success to align product outcomes with organizational goals. They operate with a…
Lead Product Manager
Versaterm
Ottawa, ON
The Lead Product Manager partners closely with Engineering, Design, Sales, Marketing, and Partner Success to align product outcomes with organizational goals. They operate with a…
Strategic Customer Success Manager
Kaltura
Toronto, ON
…their investment by aligning PathFactory’s platform with their business objectives. The Strategic Customer Success Manager strategizes with their customers and acts as a consultant and…
Staff Product Marketing Launch Operations Manager
Okta
Toronto, ON
Excellent communication skills with a proven ability to clearly communicate with senior management, program stakeholders, and business unit leaders on launch activities and potential risks
Lead Product Manager, Enterprise Platforms & Common Capabilities
Manulife
Toronto, ON
Full-time
…intersection of product, engineering, architecture, design, data, AI, and business strategy to turn complex enterprise needs into scalable platform products that can be adopted across…
Process Transformation Consultant – Group Benefits Operations
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex,…
Technology and Innovation - Solution Consultant (NetSuite)
Riveron
Toronto, ON · Ottowa, Ontario
$103,500 to $137,250 CAD / year
Full-time
Riveron is looking for a Solution Consultant focused on NetSuite to join our Technology Enablement practice. The Senior Solution Consultant will work side-by-side our Strategy team members…
Group Product Manager
Zafin
Toronto, ON
You will lead and mentor a team of Product Managers and Product Analysts, partnering closely with Engineering, QA, and senior leadership, including the Chief Product Officer, to define…
Marketing Manager, Strategic Operations & Delivery
Loblaw Companies Limited
Brampton, Ontario
Full-time
The Manager, Marketing – Strategic Operations & Delivery plays an important role in helping the Super Market Brand Marketing team plan, organize, deliver, and communicate its key priorities…

Manulife

Process Transformation Consultant – Group Benefits Operations

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Sep 27, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The consultant will lead large-scale process improvement initiatives within Group Benefits Operations to drive measurable operational results and efficiency. They will utilize Lean Six Sigma methodologies to identify performance gaps, optimize value streams, and implement sustainable, data-driven solutions.

Requirements

Candidates must possess a Six Sigma Green Belt certification and at least 5 years of experience in process transformation or operational excellence. Strong analytical skills and the ability to influence senior leadership within a regulated financial services environment are essential.

Experience

5 to 10 years

Education

professional certificate

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Process transformation
Continuous improvement
Lean Six Sigma
DMAIC
Value stream mapping
Data analytics
Operational excellence
Change management
Stakeholder engagement
Statistical analysis
KPI development
Process optimization
Problem solving
Cross-functional leadership
Automation strategy

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Vacation days
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Process Transformation
Group Benefits
Six Sigma Green Belt
Six Sigma Black Belt
Lean
DMAIC
Value Stream Mapping
Operational Excellence
Financial Services
Insurance
Data Analytics
KPI
Power Platform
Power Apps
Power Automate
Power BI
GenAI
Automation
Change Management
Workflow Tooling
Root Cause Analysis
Cycle Time Reduction
Capacity Release
Quality Improvement
Regulatory Environment
Strategic Planning
Performance Baselines
Visual Management
Cross-functional Leadership
Business Operations

Original job description

We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business.

Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.

As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action. You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working.

Working directly with GB Operations Managers, Directors, and the AVP, you will lead rigorous, data‑driven problem solving focused on eliminating waste, improving flow, reducing variation, and strengthening controls. You will challenge existing processes, test assumptions with data, and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.

This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results, not just analysis or recommendations.

Position Responsibilities:

Process Improvement & Operational Excellence Leadership

Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectives
Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance

Value Stream & Flow Optimization

Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activity
Assess handoffs, policies, and decision points that drive delays or variation
Design future‑state processes that improve throughput, stability, and customer and colleague experience

Data‑Driven Problem Solving & Controls

Establish performance baselines using operational data and metrics
Use statistical and analytical techniques to identify variation, trends, and improvement opportunities
Define and implement control plans, KPIs, and visual management to ensure gains are sustained

Enablement of Solutions & Automation

Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriate
Frame improvement opportunities so they are process‑led and outcome‑focused, with solution development executed by specialist teams
Ensure technology changes reinforce improved processes rather than digitizing waste

Stakeholder Engagement & Change Adoption

Work directly with SFS leadership to align on problem statements, priorities, and success measures
Lead cross‑functional working sessions to test solutions, resolve constraints, and drive implementation
Partner with change management resources to ensure improvements are embedded, adopted, and sustained

Continuous Improvement Capability Building

Coach and support analysts and team members in Lean, Six Sigma, and structured problem‑solving techniques
Contribute to the maturation of GB Process Transformation standards, tools, and practices

Required Qualifications:

Six Sigma Green Belt certification required (Black Belt preferred), with the ability to independently lead complex transformation initiatives in a dynamic environment
5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environment
Proven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial results
Deep expertise in Lean, Six Sigma, and value stream management, with hands‑on application of DMAIC
Strong data analytics capability, with experience using data to diagnose problems, support decisions, and track sustained performance

Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidence‑based insights
Clear, structured communication skills, with the ability to explain complex problems and solutions in practical terms

Preferred Qualifications:

Experience working in or supporting Group Benefits Operations or Sponsor Financial Services
Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI); hands‑on development is not required, but the ability to identify process‑led automation opportunities and route them to Power Platform or GenAI delivery teams is an asset
Experience defining and tracking benefits realization and KPI frameworks
Exposure to enterprise‑scale transformation or operating model change

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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