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Added 10 mins ago
PM
Entry Level Sales Representative
Premium Merchant Funding
Montreal, QC
- Contract
Experience in sales, customer service, or client-facing roles is helpful, but drive and grit matter more
Added 10 mins ago
PM
Business Development Representative
Premium Merchant Funding
Montreal, QC
- Full-time
Experience in sales, customer service, or client-facing roles is helpful, but drive
Added 24 mins ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Mississauga, ON
- Full-time
Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance…
Added 24 mins ago
CA
CUSTOMER SERVICE REPRESENTATIVE - FT
Cutter Aviation
Deer Valley, SK
- Full-time
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter…
Added 55 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
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Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
…partners. Your role is crucial to ensure a high-quality client experience and achieve outstanding performance…
Added 1 hour ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Spruce Grove, AB
- Part-time
…Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our…
Added 1 hour ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Leduc, AB
- Part-time
…Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our…
Added 2 hours ago
CS
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
Minimum of 2 years of administrative, program support, or related experience.
Added 2 hours ago
BH
Sales Representative - Edmonton/Northern AB
Bausch Health Companies Inc.
AB · Edmonton, AB
- Internship
Contacts assigned customer accounts to sell the organization’s products within a designated geographic territory.
Added 2 hours ago
IB
Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 3 hours ago
I
Customer Experience Representative
Indigo
Ottawa, ON
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 3 hours ago
Trade Representative Ottawa
Scotiabank
Ottawa, ON
…the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone…
Added 4 hours ago
CC
Sales Representative
Courtesy Chrysler Jeep Dodge Ram
Calgary, AB
- Full-time
Role Description This full-time, on-site Sales Representative role is based in Calgary, AB and focuses on guiding customers through the vehicle sales process from initial contact to final…
Added 5 hours ago
MS
Community Relations Representative
Mineros S.A.
Atlin-Teslin Indian Cemetery 4, BC · Atlin, BC
- Full-time
We are seeking a Community Relations Representative to join our team and play a key role in building and maintaining strong, respectful, and trusted relationships with local communities…
Added 5 hours ago
SW
Graphic Designer
SD Wheel
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…implementation of quality, result driven ideas that help improve the customer experience while driving website traffic. Control the success of the most badass social media feeds in the…
Added 5 hours ago
AC
Warehouse Technician (General)
Avmax Careers - Canada
Calgary, AB
- Full-time
Minimum one year of experience in a similar role, preferably in aviation.
Added 6 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 6 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and…
Added 6 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and…
Added 7 hours ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
The Outside Sales Representative is responsible for driving revenue growth, expanding market share, and strengthening customer relationships across the North/Central Alberta territory. This…
Added 7 hours ago
HE
Direct Sales and Marketing Representitive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Sales, retail, hospitality, or customer service experience is an asset.
Added 7 hours ago
HE
Customer Service Sales Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 8 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
…and dedicated individual to join our team as an Outside Sales Representative to help grow our business and support our customers. If you enjoy building relationships and finding new…

Manulife

Product Design Lead

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 24, 2026
Experience: 8+ years of product design experience, including experience leading complex digital initiatives.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you ready to make a significant impact on the digital experiences of millions of users worldwide? Join our team as a Product Design Lead, where you will help shape intuitive, accessible experiences across web and mobile platforms and lead complex design initiatives from early discovery through delivery.

In this role, you will collaborate with a multidisciplinary team of Accessibility Specialists, Service Designers, Experience Strategists, Content Designers, Researchers, Product Managers, and Engineers. Together, you will solve complex challenges, connect customer needs with business goals, and create experiences that improve our digital products and services.

We are looking for a transformative designer who combines strong product thinking and craft with practical leadership. You will join a collaborative and inclusive team that values curiosity, thoughtful critique, and continuous learning.

Beyond delivering great design work, you’ll provide leadership across complex initiatives by setting experience direction, mentoring designers, and helping teams solve challenging problems together.

Position Responsibilities:

Digital Product Design: Lead the end-to-end design of complex web applications and responsive experiences across desktop, tablet, and mobile.
Experience Strategy & Outcomes: Translate customer needs, business goals, and research insights into clear experience strategies, design priorities, and measurable outcomes that influence product roadmaps and business results.
AI-Enabled Design Practice: Explore and apply emerging tools, including AI-assisted design workflows, to accelerate discovery, concept development, prototyping, and team effectiveness while maintaining strong design judgment and human-centered decision-making.
Research & Validation: Partner with Research Leads to ensure customer insights inform design decisions, validate solutions, evaluate opportunities, and shape experience direction throughout the product lifecycle.
Cross-Functional Leadership: Partner closely with product managers, engineers, researchers, content designers, accessibility specialists, and other collaborators to shape product roadmaps, align priorities, and drive successful outcomes.
Design Excellence: Deliver high-quality design artifacts, champion accessibility, contribute to design systems, and coach others to elevate the quality and consistency of product experiences.
Design Leadership: Facilitate critique, provide constructive feedback, mentor designers, and help grow product design practices across the organization.
Delivery Partnership: Work closely with engineering through implementation to maintain the quality, accessibility, and intent of the experience.

Required Qualifications:

8+ years of product design experience, including experience leading complex digital initiatives.
A strong portfolio that shows how you frame problems, explore and evaluate options, apply product thinking and design craft, collaborate with others, and measure the outcomes of work you have launched.
A degree in design, visual communication, human-computer interaction, or a related field, or equivalent practical experience.
Deep knowledge of human-centered design, interaction design, information architecture, visual design, prototyping, usability, and accessibility principles.
Experience working through the full digital product development lifecycle, from discovery and concept development through delivery and iteration.
Proficiency with Figma and contemporary product design and collaboration tools.
Experience partnering with product management, engineering, research, content, and other disciplines in a complex, cross-functional environment.
Strong critical thinking, communication, storytelling, and facilitation skills, with the ability to articulate design decisions to designers and non-designers.
Strong understanding of user experience (UX) principles. Familiarity with web standards (W3C and Section 508) and front-end development standard methodologies (HTML, CSS, JavaScript) is an asset.

Preferred Qualifications:

Demonstrated experience in leading and mentoring for design projects and teams, including collaboration with cross-functional teams like engineering and product management.
Knowledge of WCAG and AODA, with experience designing accessible digital products.
Experience working with and contributing to a mature design system.
Experience using customer insights and product data to inform decisions and evaluate outcomes.
Familiarity with agile and iterative approaches that bring digital customer experiences to market quickly and validate them continuously.
Familiarity with technical constraints and considerations across responsive web, iOS, and Android experiences.
Proven history of delivering successful digital products and services.
Experience using AI-assisted design tools to explore early concepts, generate preliminary design directions, or accelerate prototyping is an asset.

When you join our team:

As part of our global team, we’ll support you in shaping the future you want to see.
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Lead end-to-end design for complex, responsive digital products, translating customer needs, research, and business goals into experience strategies and measurable outcomes. Guide cross-functional teams, mentor designers, champion accessibility and design-system quality, and partner with engineering through implementation.

Requirements

Requires 8 or more years of product design experience, a strong portfolio, and a degree in a relevant field or equivalent practical experience. Candidates should have expertise across the digital product lifecycle, UX and accessibility principles, Figma, and cross-functional collaboration; experience with WCAG/AODA, design systems, AI-assisted tools, and responsive platforms is an asset.

Skills

Product Design
Design Leadership
Human-Centered Design
Interaction Design
Information Architecture
Visual Design
Prototyping
Usability Testing
Accessibility
Experience Strategy
User Research
Cross-Functional Collaboration
Design Systems
Mentoring
Figma
AI-Assisted Design

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Retirement Savings Plans
Pension
Global Share Ownership Plan with Employer Matching
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Product Design
Digital Product Design
Responsive Web Design
Mobile Design
Human-Centered Design
Interaction Design
Information Architecture
Visual Design
Prototyping
Usability
Accessibility
WCAG
AODA
Section 508
W3C
Figma
Design Systems
AI-Assisted Design
Customer Research
Experience Strategy
Product Roadmaps
Agile
HTML
CSS
JavaScript
iOS
Android
Cross-Functional Collaboration
Product Lifecycle
Design Critique

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