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Added 14 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff…
Added 14 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
…acting as a content specialist who transforms audience needs, business priorities and insights into relevant and engaging content experiences. You’ll apply content strategy across a range…
Added 14 mins ago
NB
Content Marketing Advisor - Financial Literacy
National Bank of Canada
Montreal, QC
- Full-time
…acting as a content specialist who transforms audience insights, business priorities and financial topics into relevant and engaging content experiences. You’ll apply content strategy…
Added 14 mins ago
VS
Startup Cofounder | Industry Expert
V1 Studio
Montreal, QC
- Contract
A business leader or manager with experience leading teams, projects, operations, or strategic initiatives.
Added 14 mins ago
OI
Senior Organizational Change Manager
OXARO Inc.
Ottawa, ON
- Full-time
University degree in a relevant field such as Organizational Change Management, Business Administration, Organizational Development, Communications, Human Resources, Psychology, or a…
Added 14 mins ago
R
RCI-ROCG-43883 Legal Analyst
Rangam
Mississauga, ON
- $33 to $35 CAD / hour
- Contract
Review contractual terms and identify potential legal or business risks.
Added 14 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
As Industry Relations & Business Development Lead, you’ll drive outreach and business development initiatives, cultivate new partnerships, and grow existing relationships with industry,…
Added 14 mins ago
R
Data Steward (DB26A97)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 14 mins ago
A
Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
As Product Marketing Manager, you will turn product strategy into clear positioning, effective launches, and measurable marketing activity for an assigned portfolio of automotive software…
Added 14 mins ago
S
Product Manager - SOTI MobiControl
SOTI
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
…be part of a winning team. As the successful Senior Product Manager, you will be responsible for taking ownership of the product line life cycle from strategic planning to tactical…
Added 14 mins ago
S
Manager, Product, Pricing & Integrations Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it…
Added 14 mins ago
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
…around the financial reporting process, including financial business process and Information Technology management…
Added 14 mins ago
P
Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
As a Cyber Generalist, Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 14 mins ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
…current information is clearly documented and communicated to manager and key…
Added 14 mins ago
T
Machine Learning Engineer II
TD
Toronto, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 29 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · Manitoba, Canada
- Part-time
Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and…
Added 29 mins ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Victoria, BC
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 29 mins ago
C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI…
Added 29 mins ago
UI
Sales Manager
UAP Inc.
Toronto, ON
- $92,500 to $115,600 CAD / year
- Full-time
Strategic thinking and business planning capability.
Added 29 mins ago
BC
Acquisitions Manager
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
The Acquisitions Manager provides project management functions in support of the identification and facilitation of property acquisitions through the federal disposition process in order to…
Added 29 mins ago
CAPEX Coordinator
Amrize
Edmonton, AB
…highly integrated with a broad range of operations staff, and business leaders, and functional staff such as Finance, Procurement, Safety, and Environment. This role coordinates plant and…
Added 29 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
Added 29 mins ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…and governance agenda. You will conduct deep operational and business analysis, develop business cases, support executive decision-making, and help ensure transformation initiatives produce…
Added 29 mins ago
M
Senior Acquisition Consultant
Manulife
Toronto, ON
- Full-time
We're looking for someone who wants to move beyond transactional recruiting and become a true talent partner to the business, leveraging technology, market intelligence, and strategic…
Added 29 mins ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

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