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Added 8 mins ago
CO-OP STUDENT - PHARMACY BENEFIT MANAGEMENT (PBM) (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
…system testing and documentation, learning how prescription drug claims are processed, and assisting with projects and day-to-day operations of the PBM…
Added 8 mins ago
F
Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
Ensure correct GL coding, departmental tracking, and accurate sales tax claims for all transactions.
Added 8 mins ago
OT
Specialist, Corporate Services
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…exposure data collection, valuations, policy documentation, claims administration support and program…
Added 23 mins ago
GM
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
- Full-time
As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your…
Added 23 mins ago
OI
Bilingual Senior Case Manager
OXARO Inc.
Ottawa, ON
- Full-time
…requires prior case management experience, working knowledge of claims management principles, and technological know-how to support OXARO’s clients. These individuals will provide…
Added 23 mins ago
NE
Litigation Law Clerk (6+ years’ experience)
NagataCONNEX Executive Legal Search
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…role will develop and manage an intake system for litigation claims and inquiries surrounding compliance, as well as triage these requests and re-direct them to the appropriate party. They…
Added 23 mins ago
PC
Sales Program Intern
Porsche Cars Canada, Ltd.
Toronto, ON
- $18 to $19 CAD / hour
- Internship
…objective is the handling of monthly sales programs, reviewing claims, directly communicating with Porsche Centres across Canada and preparing monthly end sales report as well as ad-hoc…
Added 23 mins ago
Bilingual Customer Service Representative, Travel Insurance
Recrute Action
QC · Sherbrooke, Montréal, Quebec
Assist clients throughout the claims process and ensure appropriate follow-ups.
Added 38 mins ago
MH
Head of AI Transformation
Maya HTT
Remote, Canada
- Full-time
- Remote
Enough architecture depth to challenge vendor claims and make sound build-or-buy calls on agents, model hosting and integrations.
Added 38 mins ago
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your…
Added 53 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
…meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service…
Added 53 mins ago
W
Client Associate, Commercial Insurance, Real Estate
Waypoint
Burnaby, BC
- $45,000 to $60,000 CAD / year
- Full-time
Assist with claims reporting and related documentation.
Added 1 hour ago
S
Commercial Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Added 1 hour ago
WC
Asset Protection Operations Team Associate
Walmart Canada
Flin Flon, MB
- Full-time
Ensures a neat, clean and organized work area in receiving, claims, and offices.
Added 1 hour ago
P
70-26 FTT Finance Coordinator
Pathways
Belleville, ON
- Part-time
…payable (AP), accounts receivable (AR), individualized funding claims, banking, and monthly procedures according to generally accepted accounting principles…
Added 1 hour ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…prioritization, and track transformation outcomes. Ensure benefit claims remain defensible against source data as initiatives move from proposal through…
Added 1 hour ago
HS
Human Resources Generalist
Hercules SLR
NS · Dartmouth, NS
- Full-time
Managing leaves and accommodations: Supporting medical leaves, workplace accommodations, workers' compensation claims, and return-to-work processes.
Added 1 hour ago
CM
Sales Agent
Cayuga Mutual
ON · Niagara, ON
- $50,000 to $80,000 CAD / year
- Full-time
· Provide responsive, personalized member service, support members through the claims journey.
Added 1 hour ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Fredericton, NB
- Full-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 1 hour ago
EC
Administrative Assistant, Office of the AVP Research + Dean of Graduate Studies
Emily Carr University of Art and Design
Vancouver, BC
- Temporary
…routing of payment vouchers, purchase documentation, expense claims, credit card reconciliations, honoraria, student and research assistant appointments, and related documentation for…
Added 1 hour ago
NR
Service Manager
National Rent-All
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.
Added 1 hour ago
CL
Human Resources Manager
Community Living Oakville
Oakville, ON
- $75,000 to $90,000 CAD / year
- Full-time
Manage WSIB claims and early and safe return-to-work programs to support employee recovery and retention.
Added 1 hour ago
CM
Sales Agent
Cayuga Mutual
Brantford, ON
- $50,000 to $80,000 CAD / year
- Full-time
· Provide responsive, personalized member service, support members through the claims journey.
Added 1 hour ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Collingwood, ON
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 1 hour ago
NR
Service Manager
National Rent-All Inc
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

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