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Added 14 mins ago
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Gestionnaire de projets / Project Manager
Veolia | North America
Montreal, QC
- Full-time
Reporting to the Manager - EPP Project Management for our Mining Market, the Project Manager will be responsible for planning, organizing, supervising and controlling project execution…
Added 14 mins ago
CA
Project Controller - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
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FS
Mediator – Parent Teen Mediation
Family Services of Greater Vancouver
Burnaby, BC
- $38 CAD / hour
- Full-time
…positive change. Mediation services, parent and communication education are provided to families with Youth (ages 13 to 19 Years) referred by MCFD and include linkages between the family,…
Added 14 mins ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 14 mins ago
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the manager of the Animal Resources Division, the incumbent performs animal care-related duties, technical procedures and administrative duties related to…
Added 14 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Actively participate in education programs (Workshop, Conference etc.).
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 14 mins ago
HC
International Customer Service Advisor - RPT
Humber College
Toronto, ON
- Internship
…Brilliance , we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most…
Added 14 mins ago
CA
Project Controls Lead - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
…decision-readiness. Working under the direction of the Project Controls Manager, the Lead raises material issues and supports project leadership with clear analysis and…
Added 14 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Actively participate in education programs (Workshop, Conference etc.).
Added 14 mins ago
SJ
Rehabilitation Assistant CP - SJHC Rehabilitative Care
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
…throughout the Medicine and Surgical programs. Reporting to the Manager, Collaborative Practice and Education, this permanent part-time role will provide weekday and weekend clinical…
Added 14 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Lead beverage strategy, pricing, purchasing, inventory, controls, supplier relationships and team education.
Added 14 mins ago
CA
Construction Miner / Supervisor - Hope Bay
Cementation Americas
Yellowknife, NT
- Full-time
Support the Project Manager in cost‑related decision‑making and executive reporting.
Added 14 mins ago
R
External Funding Program Administrator - PART TIME
Raise
Burnaby, BC
- Part-time
Part time assignment : The hours will be determined by the hiring manager based on the workload. Typically workload will remain 15 hours per week approx including additional hours from time…
Added 14 mins ago
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Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
…approach that prioritizes safety, sterility, and informed guest education at every stage of the…
Added 14 mins ago
A
Cook - AgeCare Cariboo Place
AgeCare
Williams Lake, BC
- Full-time
…authority and/or brings to the attention of the Food Services…
Added 14 mins ago
WI
Field Service Technician - Toronto
Weber, Inc.
Mississauga, ON
- Full-time
Communicate with technical logistics manager & service manager on a regular basis to give updates on current job status and receive additional job assignments.
Added 14 mins ago
A
Concierge - Mercedes-Benz Heritage Valley
AutoCanada
AB · Edmonton, AB
- Other
Identify any lot merchandising needs or issues to the appropriate manager
Added 14 mins ago
TS
Part Time Store Associate View Royal - 32 hours
The Salvation Army in Canada
Victoria, BC
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
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Assistant Store Manager - Oshawa Centre
RCL - Reitmans Canada Ltd/Ltée
Oshawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

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Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

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