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Added 9 mins ago
SH
Manager, Access to Care
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Job Number: JR107533 Job Title: Manager, Access to Care Union: Union: Job Category: Management Hospital Location: General Site Job Type: Permanent, Full time Number of Positions: 1 Minimum…
Added 9 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The SEO Managers will lead market- or site-specific SEO/GEO work, including localized recommendations, market priorities and campaigns, and optimization of specific content and experiences.…
Added 9 mins ago
A
Transportation/Execution Manager
ADM
Windsor, ON
- Full-time
Lead daily cross-functional meetings with operations, logistics and commercial teams to ensure strategic alignment
Added 39 mins ago
CO
Application & Integration Technical Analyst
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Saint John, NB
- Full-time
Proficient knowledge in identity, access management and modern security concepts (RBAC, SSO/MFA concepts, provisioning/deprovisioning)
Added 39 mins ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
…sophistication, telematics, and, more recently, device and identity…
Added 39 mins ago
BT
Project Manager - Infrastructure Transitions and SharePoint Migration
Buchanan Technologies
Brampton, ON
- Contract
Working knowledge of infrastructure, networking, identity and access management, cloud services, and application dependencies.
Added 39 mins ago
A
Sales Development Representative
Assemble
Toronto, ON
- $50,000 to $75,000 CAD / year
- Full-time
Partner with sales and marketing to refine outreach strategy and strengthen lead generation
Added 39 mins ago
QE
Trade Compliance & Logistics Manager
Quadro Engineering
Waterloo, ON
- Full-time
…implements logistics strategy, customs compliance, freight management, trade controls, and continuous improvement initiatives to support business growth and customer…
Added 39 mins ago
B
Senior Eddy Current Specialist
BWXT
Kitchener, ON
- Full-time
Function as the lead technical resource for addressing inspection issues.
Added 39 mins ago
SC
Director Talent Acquisition
Sonepar Canada
Surrey, BC
- Full-time
Lead end-to-end recruitment delivery, ensuring an efficient and consistent process from intake and sourcing through selection, offer, pre-boarding, and requisition closure.
Added 39 mins ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
Our Calgary Office is currently looking for a Lead Electrical Engineer
Added 39 mins ago
M
Search Engine Optimization Manager
Manulife
Toronto, ON
- Full-time
We are seeking a highly experienced Search Engine Optimization Manager to lead North American SEO & GEO programs while supporting global SEO initiatives across the organization. This role…
Added 40 mins ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
Assist in the designing, assessing, and validating AWS and Azure security controls, including identity and access management, privileged access, network segmentation, encryption and key…
Added 54 mins ago
CH
Vocational Rehabilitation Specialist
CBI Health
Barrie, ON · Richmond Hill, ON
- Full-time
Reporting to the Vocational Rehabilitation Service Lead, you will work collaboratively with an interdisciplinary team, and with employers and clients to improve access to employment…
Added 1 hour ago
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Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Stabilize daily F&B operations and establish clear management routines across both RED Mountain Resort and The Josie Hotel.
Added 1 hour ago
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Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Lead architecture reviews across cloud, applications, infrastructure, and third-party solutions.
Added 1 hour ago
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Customer Service Representative - Auto Body (Vancouver)
Boyd Autobody & Glass
Vancouver, BC
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 1 hour ago
Cafe Lunette - Sous Chef
The Armour Group Limited
Halifax, NS
…culinary team and work closely with our Chef de Cuisine to lead daily kitchen operations, ensure consistency and quality, and support the development of our culinary…
Added 1 hour ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Team Leadership & Coaching: Use your experience to lead, coach, and mentor a field sales team of specialized Account Executives focused on identity governance and access management. Drive a…
Added 1 hour ago
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Account Executive - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Workday is strategically expanding into the identity management space to govern access for both employees and AI agents across the enterprise. As enterprise adoption of autonomous agents…
Added 1 hour ago
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Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience implementing secure communications standards, including encryption, certificate management, and identity federation (Single Sign On (SSO)/Security Assertion Markup Language…
Added 1 hour ago
CG
Food Service Supervisor - Temporary full time
Compass Group Canada
Woodbridge, ON
- Full-time
At least one year of strong operation food industry management experience.
Added 1 hour ago
A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
Added 1 hour ago
BR
Senior Manager, Accounting
Brookfield Renewable
Gatineau, QC
- Full-time
…of renewable power, with $125 billion of power assets under management. Our diverse portfolio of hydro, wind, solar, distributed energy, storage, and sustainable solutions extends across…
Added 1 hour ago
CG
Food Service Supervisor - Full time
Compass Group Canada
ON · York, ON
- Full-time
At least one year of strong operation food industry management experience.

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

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