Find work in Canada.

541,842 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 19 mins ago
RI
Branch Manager
Rentokil Initial
Sackville, NB
- $85,000 to $95,000 CAD / year
- Full-time
…support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards…
Added 19 mins ago
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
…support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards…
Added 19 mins ago
IR
Coordonnateur des opérations - Operations Coordinator
Ice River Sustainable Solutions
Lachute, QC
- Full-time
Possibilité d’améliorer l’efficacité de l’entrepôt, la performance des expéditions et l’exactitude des stocks.
Added 19 mins ago
R
Store Manager - Fairview Pointe-Claire
RW&CO
Pointe-Claire, QC
- Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 19 mins ago
R
Assistant Branch Manager - Mobile
RBC
Truro, NS
- Full-time
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Added 34 mins ago
SN
Manager, HR
Six Nations Polytechnic
Brantford, ON
- Full-time
Providing guidance and coaching to supervisors on performance-related matters, and refer them to appropriate policies and resources as required;
Added 34 mins ago
OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
The Program Manager is part of the Performance, Accountability and Funding Allocation (PAFA) team, leading high-impact performance, accountability, reporting and funding allocation work for…
Added 34 mins ago
B
Personal Banking Associate
BMO
Oshawa, ON
- Full-time
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Added 1 hour ago
S
Manager Grocery - FreshCo Winkler
Sobeys
Winkler, MB
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 1 hour ago
LC
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Woodstock, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 1 hour ago
R-
Assistant Store Manager - Oshawa Centre
RCL - Reitmans Canada Ltd/Ltée
Oshawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
S
Grocery - Manager Grocery
Sobeys
Ottawa, ON · Nepean, ON
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 1 hour ago
T
Data Associate - Data Requirements & Quality
TD
Toronto, ON · Montreal, QC
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 1 hour ago
T
Bilingual (FR/EN) Contact Centre Representative, Canadian Banking, Easyline
TD
Montreal, QC
- Full-time
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Added 1 hour ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
· Strong mentoring, coaching, performance management and influencing skills.
Added 1 hour ago
CG
Manager, Product Integrity & Compliance
Canada Goose
Toronto, ON
- Full-time
4+ years of people leadership experience, including coaching, performance management and capability development.
Added 1 hour ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Cobourg, ON
- Full-time
We are looking for an Audit and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 1 hour ago
OEM Client Relationship Manager
Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
Added 2 hours ago
S
Deli - Manager Deli @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
Added 2 hours ago
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON · Toronto, ON
…including selection of files for audit, delivering results and coaching on areas improvement in conjunction with the Underwriting Excellence…
Added 2 hours ago
GL
Branch Manager (12-month contract)
goeasy Ltd.
Chatham-Kent, ON · Chatham, ON
- Contract
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Added 2 hours ago
R(
Store Manager - Fairview Pointe-Claire
Reitmans (Canada) Ltée/Ltd
Pointe-Claire, QC
- Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 2 hours ago
DSW: Assistant Manager
DSW-Designer Shoe Warehouse
Edmonton, AB
As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will…
Added 2 hours ago
TS
Program Service Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
…to short-term crisis intervention, ongoing case management, training and education, and community development and…
Added 2 hours ago
WS
Manager IT Service Management (ITSM)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
Set performance objectives, provide ongoing coaching and build team capability.

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

Report this job