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Added 9 mins ago
CG
Food Service Supervisor - Temporary full time
Compass Group Canada
Woodbridge, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 9 mins ago
CG
Tim Hortons Supervisor - Full-Time
Compass Group Canada
Sudbury, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 9 mins ago
KG
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
- Full-time
Provide technical support and advice regarding compliance with Company policies and legal requirements.
Added 9 mins ago
DM
Construction Supervisor
Denison Mines Corp.
Athabasca, AB
- Full-time
Denison is seeking a Construction Supervisor to join our Wheeler River project team. Reporting to the Construction Manager, you will be responsible for day-to-day oversight of contractors…
Added 9 mins ago
OT
Food Service Supervisor
One Therapy Network
AB · Edmonton, AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 9 mins ago
Senior Relationship Manager
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 9 mins ago
Human Resources Generalist
Celestica International LP
Newmarket, ON
…standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with…
Added 24 mins ago
S
Deli - Manager Deli @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 24 mins ago
CG
Food Service Supervisor - Full time
Compass Group Canada
ON · York, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 24 mins ago
VC
Project Manager (Substation Construction)
Valard Construction
Calgary, AB
- Full-time
Our Substation group is currently looking to add a Project Manager to our team, based in Calgary, AB.
Added 24 mins ago
W
(CAN) Cashier
Walmart
Halifax, NS
- Part-time
6. Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Added 24 mins ago
TT
Track Mobile Operator
Trimac Transportation
Concord, ON
- Full-time
Added 24 mins ago
OA
Industrial Red Seal Electrician
Oldcastle APG
Delta, BC
- Other
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 40 mins ago
WC
Cleaner (2026-248-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
As a Cleaner, you’ll report to the Manager, Housing & Homelessness Services, & Maintenance, and will play a key role in our day-to-day operations, keeping our buildings spotless and…
Added 40 mins ago
TS
Store Associate
The Salvation Army in Canada
Winnipeg, MB
- Part-time
Pay attention to store security, by monitoring activity within the store.
Added 40 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Prince George, BC
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 40 mins ago
ME
Operations Supervisor
Miller Environmental Corporation
Morris, MB
- Full-time
…execution of day-to-day plant operations. Safety and environmental compliance is the priority of this position, followed by operational performance, productivity, and continuous…
Added 40 mins ago
WS
Manager IT Service Management (ITSM)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
…continue to modernize our IT environment, we’re looking for a Manager, IT Service Management (ITSM) to help strengthen how reliable, effective and customer-focused technology services are…
Added 40 mins ago
Slot Technician Supervisor- Casino Brantford
Great Canadian Entertainment
Brantford, ON
Under the general direction of the Manager, Operations, this position is responsible for the leadership and coordination all Slot Technician activities. The Slot Technician Supervisor…
Added 40 mins ago
MM
Global Financial Crime Screening Operations Manager
Marsh McLennan
Toronto, ON
- Full-time
The GFC Screening Operations Manager will focus on supporting the governance and oversight of our screening program and supporting the Head of Screening Operations with stakeholder…
Added 40 mins ago
Quality Assurance Coordinator - Mississauga
BelPak
Mississauga, ON
Supports customer, government and third-party audits to meet compliance standards.
Added 40 mins ago
Retail Store Manager
Fire & Flower Inc.
Sault Ste. Marie, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 40 mins ago
Payroll Manager, North America
Superior Plus Propane Talent Acquisition
Cambridge, ON
The Payroll Manager is responsible for leading and managing payroll operations across the United States and Canada. This role ensures accurate and timely payroll processing, compliance with…
Added 40 mins ago
RU
Workplace Experience Support Specialist Senior
RSM US LLP
Toronto, ON
- Full-time
…supplies, including furniture, phones (excluding cellphones), security cards, and the ordering and replenishing of office supplies. Facilitate and/or lead any office moves/remodels as…
Added 40 mins ago
O
Manager, Corporate Reporting and Financial Services
OPTrust
Toronto, ON
- Full-time
…roles supporting OPTrust investment and pension activities. The Manager, Corporate Reporting and Financial Services supports accurate, timely, and compliant reporting for the Fund and…

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

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