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Added 1 min ago
VB
Director, Voisey's Bay Operations
Vale Base Metals
St. John's, NL
- Full-time
Lead and develop a high-performing workforce and leadership team, including unionized, non-unionized, professional, and technical employees, with a focus on workforce planning, talent…
Added 1 min ago
Q
Senior GRC Analyst
Quantexa
Ottawa, ON
- $116,000 to $146,000 CAD / year
- Full-time
This is a governance focused security role requiring a solid understanding of technical security, cloud environments and modern software development, combined with practical experience…
Added 1 min ago
IS
Messer Table Operator - Local 1, Marine Fabricators (Day Shift)
Irving Shipbuilding
Dartmouth, NS
- Full-time
Completion of college/CEGEP/vocational or technical training.
Added 1 min ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Help ensure content, design, and technical decisions are visible early enough to reduce avoidable search performance risk and future remediation.
Added 2 mins ago
LC
Product Manager, Digital Health (14 month contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
● Lead product discovery and delivery, working closely with Engineering, Design and cross-functional partners to bring new capabilities and enhancements to market.
Added 2 mins ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
Facilitate both virtual and in-person training to management and field teams whether as apart of onboarding to new technical roles, to reinforce best practices, new product offerings, sales…
Added 2 mins ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
…Oracle HCM Consultant. The Senior Oracle HCM Consultant provides technical expertise in the configuration, integration, maintenance and optimization of The City’s Oracle Cloud HCM system,…
Added 2 mins ago
IM
Engineering Project Manager
Impossible Metals
Collingwood, ON
- Full-time
…deployment. You’ll work closely with engineering leadership to turn technical objectives into executable project plans, keep cross-functional work moving, identify risks and dependencies,…
Added 2 mins ago
W
Lifecycle Asset Data Lead - Buildings
WSP
Toronto, ON
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 2 mins ago
GV
Customer Service Representative
GE Vernova
Markham, ON
- Full-time
Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Added 17 mins ago
PC
Director - Systems Engineering & Integration
Parsons Corporation
Burnaby, BC
- Full-time
Able to act as a technical lead, providing System Engineering, integration, and delivery
Added 17 mins ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Platform Engineering Manager provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within Enterprise Automation and…
Added 17 mins ago
UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Applications Technical Lead provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within the Enterprise Automation…
Added 17 mins ago
T
IT Architect II
TD
Mississauga, ON · Toronto, ON
- Full-time
Conduct pre and post implementation reviews, ensuring all technical solutions have met business requirements
Added 17 mins ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
· Provide high level demonstration of various Navarik Products, and work with technical teams for more in-depth product discussions
Added 17 mins ago
B
Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a strategic and data-driven Manager, Digital Strategy & Insights to lead digital transformation initiatives and drive business growth through actionable insights. This role…
Added 32 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 32 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 32 mins ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…
Added 32 mins ago
BI
Project Manager - Radio & Wireless Communications
BURGEON IT SERVICES
ON · Ontario, Canada
- Contract
v Project Governance & Execution: Lead end-to-end Project Management Lifecycles for multi-million dollar telecommunications capital investments.
Added 32 mins ago
Q
Senior GRC Analyst
Quantexa
Toronto, ON
- $116,000 to $146,000 CAD / year
- Full-time
This is a governance focused security role requiring a solid understanding of technical security, cloud environments and modern software development, combined with practical experience…
Added 32 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 32 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 32 mins ago
BT
Project Manager - Infrastructure Transitions and SharePoint Migration
Buchanan Technologies
Brampton, ON
- Contract
We are seeking an experienced IT Project Manager to lead infrastructure transition, collaboration-platform migration, and data-service initiatives in a complex enterprise environment.
Added 32 mins ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
…systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and…

Manulife

Program Manager, Investigation Services

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of Investigation Analysts focused on dental and drug investigations, you will combine strong investigative judgment with coaching, development, and day-to-day leadership of the team.

We are looking for someone who brings a strong foundation in insurance investigations and can help strengthen investigative thinking, practices, and capabilities across the team. Previous formal people-leadership experience is not required; equally important is a demonstrated aptitude for coaching others, influencing outcomes, building strong relationships, and developing people. Experience with dental or drug investigations is an asset, but the technical benefits knowledge can be developed in the role.

Position Responsibilities:

Lead, coach, and develop a team of Investigation Analysts, fostering strong investigative judgment, curiosity, collaboration, and accountability.
Provide investigative guidance on complex, sensitive, or higher-risk files, including investigation strategy, evidence assessment, documentation, findings, and recommended outcomes.
Promote consistent, high-quality investigative practices and support the continued development of the team’s investigative capabilities.
Support Investigation Analysts in navigating challenging files, applying sound judgment, and reaching well-supported conclusions.
Identify emerging fraud risks, trends, and investigative opportunities and work collaboratively with internal partners to determine appropriate responses.
Build strong relationships with business partners and stakeholders to support effective investigations and sound decision-making.
Support continuous improvement of investigative processes, tools, controls, and practices.
Contribute to a positive, inclusive, and high-performing team environment where employees are supported in their development and encouraged to grow their capabilities.

Required Qualifications:

Experience with dental, drug, health benefits, or provider investigations.
Knowledge of health and dental claims, provider practices, or related fraud risks.
Previous experience in an informal or formal leadership capacity, including mentoring, coaching, leading complex investigations, or acting as a subject-matter expert.
Experience using data and analytics to support fraud detection or investigations.
Fraud or investigation-related education, training, or professional designation.
Demonstrated experience conducting insurance investigations, with a strong understanding of investigative methodology and case development.

Preferred Qualifications:

Experience managing complex investigations, including gathering and assessing evidence, conducting interviews, documenting findings, and developing well-supported conclusions and recommendations.
Strong investigative judgment, critical thinking, problem-solving, and analytical skills.
Demonstrated aptitude for people leadership, including the ability to coach, influence, provide constructive feedback, build trust, and support the development of others.
Strong written and verbal communication skills, including the ability to clearly articulate investigative findings, rationale, and recommendations.
Ability to collaborate effectively with a variety of stakeholders and navigate sensitive or complex matters with sound judgment and discretion.
Strong organizational skills with the ability to manage competing priorities while supporting the day-to-day needs of a team.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead, coach, and develop a team of Investigation Analysts while providing guidance on complex, high-risk insurance files. They will also identify emerging fraud trends and collaborate with internal partners to improve investigative processes and outcomes.

Requirements

Candidates must have experience with dental, drug, or health benefits investigations and a strong understanding of investigative methodology. Previous experience in a leadership or mentoring capacity is required, along with proficiency in using data and analytics for fraud detection.

Skills

Insurance investigations
People leadership
Coaching
Investigative judgment
Fraud detection
Data analytics
Critical thinking
Problem-solving
Stakeholder management
Evidence assessment
Case development
Communication skills
Mentoring
Risk assessment
Documentation

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Investigation Services
Insurance
Fraud
Dental Investigations
Drug Investigations
People Leadership
Coaching
Data Analytics
Risk Management
Case Development
Stakeholder Relations
Health Benefits
Provider Practices
Investigative Methodology
Critical Thinking
Analytical Skills
Performance Management
Compliance
Continuous Improvement

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