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Added 7 mins ago
CC
PROJECT COORDINATOR
Conwest Contracting
Vancouver, BC
- Full-time
Works directly with CWC Executive Management team, Operations Manager, Equipment Manager, Estimators and Project Management teams, Site Superintendents, Foremen and Accounting and Finance…
Added 7 mins ago
SM
Business Development Manager
Swish Maintenance Limited
Barrie, ON
- Full-time
The Business Development Manager is responsible for growing the Swish brand, by facilitating new business growth and onboarding new customers through the actions of prospecting and…
Added 7 mins ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Architect to support the enhancement of the Forest Resources Inventory Information Management System (FRI IMS) and the modernization of its Enterprise…
Added 7 mins ago
R
Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Saguenay, QC
- Full-time
Radio-Canada’s multimedia station in Saguenay is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 7 mins ago
EL
Associate Director, Market Access & Reimbursement Strategy Speciality Portfolio
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 7 mins ago
C
Stage coopératif - Hiver 2027: Gestionnaire de projet (4 mois)
CGI
Montreal, QC
- Full-time
Bachelor’s degree in progress in Project Management, Information Technology, or a related field.
Added 7 mins ago
CO
IS Support Technician
City of Vernon
Vernon, BC
- From $39.51 CAD / hour
- Full-time
- On-site
City of VernonIS Support Technician(Regular)Job RequisitionJR-2026-276 IS Support Technician (Regular) (Open)Job FamilyCUPEStart Date2026-10-07End Date: 2026-10-23Primary PostingNoExternal…
Added 34 mins ago
A
Test Technologist
Actalent
Oakville, ON
- $25 to $35 CAD / hour
- Contract
This role requires working onsite at the Oakville location for 5 days a week. The project is managed by a U.S.-based manager, while local support and coordination will be provided on-site.…
Added 34 mins ago
BR
Planbook Designer (Architectural Technologist)
Brookfield Residential
Calgary, AB
- Full-time
…Brookfield Residential's master drawing library. Reporting to the Manager, Product Development, this role prepares and updates construction-ready master drawings for new models, elevations,…
Added 34 mins ago
C
Manager Operating Practices
CPKC
Calgary, AB
- Full-time
The Manager Operating Practices plays a key leadership role in shaping safe and efficient railway operations across CPKC's Canadian network. This position leads the development of operating…
Added 34 mins ago
A
Hardware Engineer
Actalent
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
…primarily hardware-focused product portfolio, with some customer support responsibilities. The team designs and supports instrumentation and electronics products, including nodes and…
Added 34 mins ago
S
Production Project Lead
Septodont
Cambridge, ON
- Full-time
The Production Project Lead is accountable to the Production Manager and is responsible for leading project work, special initiatives, and the successful integration of commercial…
Added 34 mins ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
We have an opportunity for a Project Manager II.
Added 34 mins ago
OC
Regional Manager - G.E. Booth Water Resources Recovery Facility
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
…the Agency’s largest client, the Region of Peel in order to support, enable and ensure effective operational effectiveness, efficiencies, safety, and optimum asset…
Added 34 mins ago
C
Environmental Health and Safety Manager (EHS Manager)
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Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
…constructing a new lithium battery separator manufacturing facility to support increasing North American…
Added 34 mins ago
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Procurement Specialist
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Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
…constructing a new lithium battery separator manufacturing facility to support increasing North American…
Added 34 mins ago
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113-26: Assistant Site Manager Employment Services
Costi
Brampton, ON · Mississauga, ON · Toronto, ON · Vaughan, ON
- Full-time
POSITION: ASSISTANT SITE MANAGER, EMPLOYMENT SERVICES
Added 34 mins ago
SH
Database Administrator
Sotera Health
Ottawa, ON
- Full-time
Reporting to the Manager of Database Services and Application, the Database Administrator role is responsible for managing Oracle and SQL server databases, ensuring their availability,…
Added 34 mins ago
Assistant Manager I
EssilorLuxottica Group
Winnipeg, MB
Total Rewards: Benefits/Incentive Information
Added 45 mins ago
RG
Casual Dietary Aide
Responsive Group Inc.
Prescott, ON
- Temporary
…are caring for. The Dietary Aide reports to the Food Service Manager/Food Service Supervisor and is expected to demonstrate commitment to resident safety by preparing meals directed by the…
Added 54 mins ago
KD
Warehouse Associate I
Keurig Dr Pepper
Coquitlam, BC
- $41,900 to $56,056 CAD / year
- Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 54 mins ago
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Senior Contracts Manager
Fluor
Calgary, AB
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 54 mins ago
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Project Controls Specialist III
Fluor
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 54 mins ago
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Lead Radio Frequency Engineer
Eaton Corporation
Port Coquitlam, BC
- Full-time
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business…
Added 54 mins ago
V
Supervisor, End User Services
Vale
Canada
- Full-time
The successful candidate will lead a team of IT professionals and service providers responsible for workplace technology, field support services, and operational communications…

Manulife

Project Manager, Group Benefits Operations

Toronto, ON, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance, operational effectiveness, risk management, workforce readiness, and financial results. The role applies governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners.

Position Responsibilities:

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.

Partner with operational leaders across Group Benefits to define problems, requirements, outcomes, operational impacts, and sustainable solutions.

Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.

Establish project governance and operating rhythms, including integrated plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through.

Lead initiatives that improve plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes.

Identify and implement process improvement, digitization, automation, data, and AI opportunities that simplify work, strengthen controls, improve scalability, and deliver measurable benefits.

Partner with Product and Technology to translate operational needs into requirements and coordinate testing, change management, training, communications, cutover, and post-implementation stabilization.

Support service recovery, workforce, and capacity initiatives by validating data, identifying root causes, assessing resource impacts, coordinating remediation, and escalating material risks or delays.

Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value.

Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations with business and control functions.

Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements; track corrective actions, control remediation, evidence, approvals, and commitments through closure.

Handle highly sensitive, confidential, privileged, or NDA-protected information with discretion and sound judgment, sharing it strictly on a need-to-know basis.

Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions.

Required Qualifications:

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered.
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment.
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.

PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification.

Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred Qualifications:

Demonstrated full-lifecycle delivery experience, including scope, requirements, schedules, budgets, resources, dependencies, risks, issues, change control, implementation, stabilization, and benefits realization.

Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness.

Proven ability to apply portfolio and project governance, support integrated plans, manage risks and issues, define measures, and produce concise executive reporting and recommendations.

Experience contributing process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change in an operational environment.

Strong business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement.

Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment.

Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills, including the ability to engage senior leaders and cross-functional partners without direct authority.

High degree of integrity, professionalism, and discretion when handling highly sensitive, confidential, privileged, or NDA-protected information.

Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Project Manager leads cross-functional Group Benefits Operations initiatives to improve operational effectiveness, risk management, and plan sponsor outcomes. They are responsible for project governance, defining operational requirements, and coordinating delivery across Product, Technology, Finance, and external partners.

Requirements

Candidates must have a post-secondary degree and at least five years of progressive experience leading complex projects in a regulated financial or insurance environment. Proficiency in project management methodologies and tools such as Microsoft Project, Jira, or Power BI is required.

Skills

Project management
Operational improvement
Financial services
Group benefits
Risk management
Process improvement
Change management
Stakeholder management
Data analysis
Business acumen
Governance
Strategic planning
Vendor management
Regulatory compliance
Automation
Digitization

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Manager
Group Benefits
Operations
Financial Services
Insurance
PMP
PRINCE2
Agile
Lean Six Sigma
Microsoft Project
Jira
Power BI
SharePoint
Visio
Risk Management
Compliance
Business Case
Budgeting
Forecasting
Vendor Management
Process Redesign
Automation
Digitization
Data Analysis
Stakeholder Influence
Operational Readiness
Change Management
Benefits Realization
Governance
Strategy

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