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Added 8 mins ago
FA
Manager, Crew Services
Flair Airlines Ltd.
Toronto, ON
- Full-time
The Manager, Crew Services, oversees service delivery, vendor performance, and administrative processes to ensure crew requirements are managed efficiently and consistently. Working closely…
Added 37 mins ago
DT
Manager Software Engineering
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ON · TWCON - Teleworker/Offsite - CAN - ON
- Full-time
Work with cross-functional teams to define project requirements and ensure successful project delivery.
Added 37 mins ago
Clinical Psychologist, Subacute Inpatient Unit (Signing & relocation bonus available)
Nova Scotia Health and IWK Health
Halifax, NS
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Added 51 mins ago
PT
Project Coordinator I
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- Full-time
The Project Coordinator will manage, coordinate, and execute the project plan. Participate in the delivery of all activities and manage resources for efficiency and project profitability.…
Added 51 mins ago
IP
Account Manager - Sales
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AB · Alberta, Canada
- $80,000 to $100,000 CAD / year
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 51 mins ago
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Account Manager - Sales
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Added 51 mins ago
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- Full-time
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Added 51 mins ago
JE
Automation Systems Designer – Mechanical (Machine Design & Robotics)
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- Full-time
Providing time estimates, resource requirements, and progress updates to the Design Manager and Program Manager.
Added 51 mins ago
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Tremplin Program Coordinator
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- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 51 mins ago
AS
Senior Program Manager
Ardent SoftSol Inc.
Toronto, ON
- Contract
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Added 51 mins ago
Y
Senior Global Delivery Leader (Manager)
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- Full-time
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Added 51 mins ago
B
Digital Marketing Account Manager
BoomerangFX
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- Full-time
…Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital…
Added 52 mins ago
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Added 1 hour ago
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Saint John, NB
- Full-time
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Added 1 hour ago
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Application & Integration Technical Analyst
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Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
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Program Management PMO, Energy Strategy & Business Management
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Added 1 hour ago
TC
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- Full-time
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Added 2 hours ago
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Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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Added 2 hours ago
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Added 2 hours ago
Produce - Clerk Produce
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What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
Strong project and program management skills, with experience defining and scaling repeatable delivery processes.
Added 2 hours ago
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Manulife

Project Manager, Group Benefits Operations

Toronto, ON, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance, operational effectiveness, risk management, workforce readiness, and financial results. The role applies governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners.

Position Responsibilities:

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.

Partner with operational leaders across Group Benefits to define problems, requirements, outcomes, operational impacts, and sustainable solutions.

Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.

Establish project governance and operating rhythms, including integrated plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through.

Lead initiatives that improve plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes.

Identify and implement process improvement, digitization, automation, data, and AI opportunities that simplify work, strengthen controls, improve scalability, and deliver measurable benefits.

Partner with Product and Technology to translate operational needs into requirements and coordinate testing, change management, training, communications, cutover, and post-implementation stabilization.

Support service recovery, workforce, and capacity initiatives by validating data, identifying root causes, assessing resource impacts, coordinating remediation, and escalating material risks or delays.

Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value.

Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations with business and control functions.

Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements; track corrective actions, control remediation, evidence, approvals, and commitments through closure.

Handle highly sensitive, confidential, privileged, or NDA-protected information with discretion and sound judgment, sharing it strictly on a need-to-know basis.

Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions.

Required Qualifications:

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered.
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment.
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.

PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification.

Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred Qualifications:

Demonstrated full-lifecycle delivery experience, including scope, requirements, schedules, budgets, resources, dependencies, risks, issues, change control, implementation, stabilization, and benefits realization.

Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness.

Proven ability to apply portfolio and project governance, support integrated plans, manage risks and issues, define measures, and produce concise executive reporting and recommendations.

Experience contributing process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change in an operational environment.

Strong business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement.

Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment.

Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills, including the ability to engage senior leaders and cross-functional partners without direct authority.

High degree of integrity, professionalism, and discretion when handling highly sensitive, confidential, privileged, or NDA-protected information.

Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Project Manager leads cross-functional Group Benefits Operations initiatives to improve operational effectiveness, risk management, and plan sponsor outcomes. They are responsible for project governance, defining operational requirements, and coordinating delivery across Product, Technology, Finance, and external partners.

Requirements

Candidates must have a post-secondary degree and at least five years of progressive experience leading complex projects in a regulated financial or insurance environment. Proficiency in project management methodologies and tools such as Microsoft Project, Jira, or Power BI is required.

Skills

Project management
Operational improvement
Financial services
Group benefits
Risk management
Process improvement
Change management
Stakeholder management
Data analysis
Business acumen
Governance
Strategic planning
Vendor management
Regulatory compliance
Automation
Digitization

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Manager
Group Benefits
Operations
Financial Services
Insurance
PMP
PRINCE2
Agile
Lean Six Sigma
Microsoft Project
Jira
Power BI
SharePoint
Visio
Risk Management
Compliance
Business Case
Budgeting
Forecasting
Vendor Management
Process Redesign
Automation
Digitization
Data Analysis
Stakeholder Influence
Operational Readiness
Change Management
Benefits Realization
Governance
Strategy

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