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Added 13 mins ago
SA
Project Manager (Junior)
Sarmaya AI
ON · Ontario, Canada
- Full-time
We're looking for a Junior Project/Delivery Coordinator to support project tracking and coordination across Sarmaya's client engagements, learning how enterprise delivery is managed…
Added 13 mins ago
MO
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
- $125,000 to $130,000 CAD / year
- Full-time
Working as a project delivery resource within a team of consultants under the direction of the technical lead and project manager or delivering on engagements as lead consultant; depending…
Added 13 mins ago
ST
Financial Business Services Coordinator
Securitas Technology Canada Corporation
Mississauga, ON
- Full-time
Ability to be an effective team member and handle project assignments responsibly.
Added 13 mins ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
NS
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 13 mins ago
BC
Repair and Restoration Tech
BELFOR CANADA INC.
Gander, NL
- $23 to $27 CAD / hour
- Full-time
Identify and resolve issues affecting project completion, proactively communicating with the Project Manager to stay on track with timelines and quality expectations.
Added 13 mins ago
BC
Project Manager Assistant
BELFOR CANADA INC.
Gander, NL
- $20 to $22 CAD / hour
- Full-time
The Project Manager Assistant provides essential support to Project Managers in coordinating restoration projects from initiation to completion. This role ensures project continuity,…
Added 13 mins ago
BC
Warehouse Coordinator
BELFOR CANADA INC.
Toronto, ON
- $25 to $28 CAD / hour
- Full-time
The Warehouse Coordinator plays a critical role in ensuring seamless warehouse operations, inventory control, and project logistics. Reporting to the Operations Manager, this position…
Added 13 mins ago
BC
Project Manager
BELFOR CANADA INC.
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 13 mins ago
BC
Project Manager
BELFOR CANADA INC.
Collingwood, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Project Manager at BELFOR, you’ll oversee emergency and restoration projects from start to finish - ensuring quality, efficiency, and customer satisfaction. You’ll assess job sites,…
Added 13 mins ago
BC
General Manager
BELFOR CANADA INC.
Collingwood, ON
- Up to $90,000 CAD / year
- Full-time
The General Manager drives the performance and success of the branch, ensuring revenue growth, profitability, and operational excellence. This leadership role oversees multiple departments,…
Added 13 mins ago
BC
Project Manager
BELFOR CANADA INC.
Mississauga, ON
- $60,000 to $80,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 13 mins ago
BC
Office Manager
BELFOR CANADA INC.
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Reporting to the General Manager, the Office Manager will provide general administrative support and assists with managing the local office. The position works to keep the office in…
Added 13 mins ago
BC
Repair and Restoration Tech
BELFOR CANADA INC.
Sarnia, ON
- $24 to $30 CAD / hour
- Full-time
●Identify and address issues affecting job completion, proactively communicating with the Project Manager and adhering to timelines to ensure quality work and customer satisfaction;
Added 13 mins ago
BC
Project Manager
BELFOR CANADA INC.
Hamilton, ON
- $75,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 13 mins ago
MM
Research Analyst
Manitoba Métis Federation
Winnipeg, MB
- $52,211 to $64,271 CAD / year
- Full-time
…compiled. The Research Analyst works closely with the Program Manager to provide support on active files and…
Added 13 mins ago
FM
HR Superintendent
Foran Mining Corporation
Saskatoon, SK
- $140,000 to $155,000 CAD / year
- Full-time
Eldorado Gold Saskatchewan | Foran is advancing the McIlvenna Bay project, a cornerstone asset and one of the most significant copper development projects in Canada. With commercial…
Added 13 mins ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
AutoCanada is looking for a highly organized Project Coordinator! By working alongside Account Managers, Creative, Media, and Web, you’ll turn priorities into clear next steps, ensuring the…
Added 13 mins ago
Manager, Client Services
FNF Canada
Mississauga, ON
In-depth working knowledge of the Microsoft Office Suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio)
Added 13 mins ago
KH
Coordinator, Signature Events & Partnerships (Contract)
Kids Help Phone
Toronto, ON
- $45,900 to $48,000 CAD / year
- Full-time
- Contract
Reporting to the Manager, Signature Events & Partnerships, the Coordinator supports the successful planning and execution of Kids Help Phone’s events and national fundraising initiatives…
Added 13 mins ago
BC
PR Manager
BENEFIT COSMETICS SERVICES
Toronto, ON
- $70,000 to $80,000 CAD / year
- Contract
We’re seeking a strategic and connected PR Manager to lead Benefit Canada’s PR, media and influencer strategy. In this role, you’ll develop and execute innovative, on-brand initiatives that…
Added 13 mins ago
CM
Senior Financial Analyst
CanCap Management Inc.
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
CanCap has the immediate need for a skilled and energetic Senior Financial Analyst, reporting to the Manager, Finance. The Senior Financial Analyst will play an important role in the…
Added 13 mins ago
OC
Manager, Quality Assurance
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
- $132,000 to $165,000 CAD / year
- Contract
Demonstrated skills in budget forecasting, project management, change management and research processes/methodologies through experience in a diverse range of projects
Added 29 mins ago
AI
Project Manager - Security Installation Projects
Ainsworth Inc
Edmonton, AB
- Full-time
The Project Manager, Security Installation Projects, is responsible for leading and delivering security installation projects of varying size and complexity. This role oversees project…
Added 29 mins ago
J
Accounting Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for an Accounting Manager to be part of our Finance department.
Added 35 mins ago
B
Shop manager
BOUCLAIR
Sherbrooke, QC
- From $28.85 CAD / hour
- Full-time
- Contract
- On-site

Manulife

Project Manager, Group Benefits Operations

Toronto, ON, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance, operational effectiveness, risk management, workforce readiness, and financial results. The role applies governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners.

Position Responsibilities:

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.

Partner with operational leaders across Group Benefits to define problems, requirements, outcomes, operational impacts, and sustainable solutions.

Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.

Establish project governance and operating rhythms, including integrated plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through.

Lead initiatives that improve plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes.

Identify and implement process improvement, digitization, automation, data, and AI opportunities that simplify work, strengthen controls, improve scalability, and deliver measurable benefits.

Partner with Product and Technology to translate operational needs into requirements and coordinate testing, change management, training, communications, cutover, and post-implementation stabilization.

Support service recovery, workforce, and capacity initiatives by validating data, identifying root causes, assessing resource impacts, coordinating remediation, and escalating material risks or delays.

Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value.

Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations with business and control functions.

Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements; track corrective actions, control remediation, evidence, approvals, and commitments through closure.

Handle highly sensitive, confidential, privileged, or NDA-protected information with discretion and sound judgment, sharing it strictly on a need-to-know basis.

Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions.

Required Qualifications:

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered.
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment.
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.

PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification.

Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred Qualifications:

Demonstrated full-lifecycle delivery experience, including scope, requirements, schedules, budgets, resources, dependencies, risks, issues, change control, implementation, stabilization, and benefits realization.

Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness.

Proven ability to apply portfolio and project governance, support integrated plans, manage risks and issues, define measures, and produce concise executive reporting and recommendations.

Experience contributing process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change in an operational environment.

Strong business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement.

Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment.

Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills, including the ability to engage senior leaders and cross-functional partners without direct authority.

High degree of integrity, professionalism, and discretion when handling highly sensitive, confidential, privileged, or NDA-protected information.

Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Project Manager leads cross-functional Group Benefits Operations initiatives to improve operational effectiveness, risk management, and plan sponsor outcomes. They are responsible for project governance, defining operational requirements, and coordinating delivery across Product, Technology, Finance, and external partners.

Requirements

Candidates must have a post-secondary degree and at least five years of progressive experience leading complex projects in a regulated financial or insurance environment. Proficiency in project management methodologies and tools such as Microsoft Project, Jira, or Power BI is required.

Skills

Project management
Operational improvement
Financial services
Group benefits
Risk management
Process improvement
Change management
Stakeholder management
Data analysis
Business acumen
Governance
Strategic planning
Vendor management
Regulatory compliance
Automation
Digitization

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Manager
Group Benefits
Operations
Financial Services
Insurance
PMP
PRINCE2
Agile
Lean Six Sigma
Microsoft Project
Jira
Power BI
SharePoint
Visio
Risk Management
Compliance
Business Case
Budgeting
Forecasting
Vendor Management
Process Redesign
Automation
Digitization
Data Analysis
Stakeholder Influence
Operational Readiness
Change Management
Benefits Realization
Governance
Strategy

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