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Added 1 hour ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
HR
Senior Construction Manager
Hitachi Rail
Mississauga, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
HR
Hardware Electrical Designer, Senior
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
This SFA role provides strategic and operational support during a major finance transformation. You will work directly with the CFO, the Finance Leadership Team, and the Project Manager to…
Added 1 hour ago
HR
Lab Support Analyst, Intermediate
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 5 hours ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
…and operational support during a critical period of finance transformation. This role involves working directly with the CFO, Finance Leadership Team, and Project Manager to maintain…
Added 6 hours ago
H
Senior Project Manager, Power Generation
HDR
Calgary, AB
- Full-time
…is poised for monumental growth. We are seeking a qualified Senior Project Manager to help our clients develop, contract, and implement natural gas and potentially renewable energy…
Added 6 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 6 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 6 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 6 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 14 hours ago
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Internal Medicine
Health Match BC
Vancouver, BC
- Full-time
Assume the role of TB Clinic Lead working alongside the Clinic Coordinator, Clinic Nurse Supervisor, Senior Practice Lead, TB Nurse Practitioners, Public Health Manager and Provincial…
Added 18 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 21 hours ago
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VICE-PRESIDENT/E/ OPERATIONS - VICE-PRESIDENT OPERATIONS
LUXIA INC
Montreal, QC
- Full-time
· Minimum de 10 ans d'expérience progressive en gestion des opérations manufacturières, dont au moins 5 ans dans un rôle de direction senior tel que vice-président(e) des opérations,…
Added 1 day ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 day ago
VC
Project Manager, Digital Transformation and User Experience
VINCI Construction
Brossard, QC
- Full-time
In a context of accelerated digital transformation, VINCI Construction Canada is seeking a professional who can act as a bridge between business teams, IT teams, internal communications,…
Added 1 day ago
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Senior Manager - Senior Tech Lead – AI & Technology Transformation
KPMG
Montreal, QC
- Full-time
Lead the integration of agents into complex client environments, including Finance, HR, Legal, Risk, Compliance, Operations, and Customer Service functions, with a strong focus on security,…
Added 1 day ago
H
Senior Project Manager, Power Generation
HDR
Saskatoon, SK
- Full-time
…is poised for monumental growth. We are seeking a qualified Senior Project Manager to help our clients develop, contract, and implement natural gas and potentially renewable energy…
Added 2 days ago
1
Infrastructure Architect
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
Reports To: Senior Infrastructure Engineering Manager
Added 2 days ago
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Senior Manager, Clinic IT Services
123Dentist
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
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Added 2 days ago
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Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
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Toronto, ON · Montreal, QC
- Full-time
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Added 2 days ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
Red Deer, AB
- Temporary
The Clinical Operations Informatics Office (COIO) Operational Informatics team provides coordinated, consistent, and sustainable informatics support across Urban and Rural Acute Care,…
Added 2 days ago
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Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end…

Manulife

Project Manager, Group Benefits Operations

Toronto, ON, Canada
Kitchener, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance, operational effectiveness, risk management, workforce readiness, and financial results. The role applies governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners.

Position Responsibilities:

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.

Partner with operational leaders across Group Benefits to define problems, requirements, outcomes, operational impacts, and sustainable solutions.

Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.

Establish project governance and operating rhythms, including integrated plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through.

Lead initiatives that improve plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes.

Identify and implement process improvement, digitization, automation, data, and AI opportunities that simplify work, strengthen controls, improve scalability, and deliver measurable benefits.

Partner with Product and Technology to translate operational needs into requirements and coordinate testing, change management, training, communications, cutover, and post-implementation stabilization.

Support service recovery, workforce, and capacity initiatives by validating data, identifying root causes, assessing resource impacts, coordinating remediation, and escalating material risks or delays.

Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value.

Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations with business and control functions.

Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements; track corrective actions, control remediation, evidence, approvals, and commitments through closure.

Handle highly sensitive, confidential, privileged, or NDA-protected information with discretion and sound judgment, sharing it strictly on a need-to-know basis.

Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions.

Required Qualifications:

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered.
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment.
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.

PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification.

Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred Qualifications:

Demonstrated full-lifecycle delivery experience, including scope, requirements, schedules, budgets, resources, dependencies, risks, issues, change control, implementation, stabilization, and benefits realization.

Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness.

Proven ability to apply portfolio and project governance, support integrated plans, manage risks and issues, define measures, and produce concise executive reporting and recommendations.

Experience contributing process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change in an operational environment.

Strong business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement.

Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment.

Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills, including the ability to engage senior leaders and cross-functional partners without direct authority.

High degree of integrity, professionalism, and discretion when handling highly sensitive, confidential, privileged, or NDA-protected information.

Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Project Manager leads cross-functional Group Benefits Operations initiatives to improve operational effectiveness, risk management, and plan sponsor outcomes. They are responsible for project governance, defining operational requirements, and coordinating delivery across Product, Technology, Finance, and external partners.

Requirements

Candidates must have a post-secondary degree and at least five years of progressive experience leading complex projects in a regulated financial or insurance environment. Proficiency in project management methodologies and tools such as Microsoft Project, Jira, or Power BI is required.

Skills

Project management
Operational improvement
Financial services
Group benefits
Risk management
Process improvement
Change management
Stakeholder management
Data analysis
Business acumen
Governance
Strategic planning
Vendor management
Regulatory compliance
Automation
Digitization

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Manager
Group Benefits
Operations
Financial Services
Insurance
PMP
PRINCE2
Agile
Lean Six Sigma
Microsoft Project
Jira
Power BI
SharePoint
Visio
Risk Management
Compliance
Business Case
Budgeting
Forecasting
Vendor Management
Process Redesign
Automation
Digitization
Data Analysis
Stakeholder Influence
Operational Readiness
Change Management
Benefits Realization
Governance
Strategy

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