Find work in Canada.

603,871 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
CU
Dean, Faculty of Public and Global Affairs
Carleton University
Ottawa, ON
- Other
…community impact. You bring the judgment and leadership required to lead a complex faculty through change while preserving and strengthening its distinctive culture and…
Added just now
B
Buyer, Equipment and Data Centre Sourcing
Bell
Montreal, QC
- Full-time
…with sourcing requirements; compare pricing, commercial terms, lead times, payment terms, warranty coverage, logistics assumptions, exclusions, and total cost; document clarifications and…
Added just now
RB
Senior Manager – Disclosure Transformation & Controls
Royal Bank of Canada
Toronto, ON
- Full-time
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
Added 1 min ago
TC
Supervisor – Infrastructure Planning - Underground Utilities
The Corporation of The City of Victoria
Victoria, BC
- Other
Coordinate and administer the infrastructure review and planning components of the City’s underground utilities related, including assessing underground utility applications associated with…
Added 14 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Part-time
Assess, monitor, and make care planning and care coordination.
Added 14 mins ago
AE
Specialist, Asset Management (ORP)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Oversee the Decommissioning process application;
Added 14 mins ago
C
Gestionnaire principal(e), Santé, sécurité et environnement, multisites / HSE Multi-Site Sr Manager
CBRE
Montreal, QC
- Full-time
…across locations. You will work closely with stakeholders to lead teams, drive strategic HSE initiatives, and influence continuous improvement and risk reduction efforts for diverse…
Added 14 mins ago
SC
Cartographer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
The successful candidate will lead the development and application of cartographic standards, oversee the review and quality control of map outputs, and produce clear, visually effective…
Added 14 mins ago
AE
Reliability Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…Detour Lake Mine are encouraged to self-identify during the job application process. This ensures that we can consider your application appropriately in line with our dedication to…
Added 14 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…controls, service management, projects, vendors and lifecycle planning. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values,…
Added 14 mins ago
N(
Orientation Coordinator, Student Life (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.
Added 15 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
Assess, monitor, and make care planning and care coordination.
Added 15 mins ago
A
Director, B2C Travel Insurance
AXA
Montreal, QC
- Full-time
Lead and inspire a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.
Added 15 mins ago
SC
Operations Team Leader
Scw'exmx Child and Family Services Society
BC · Merrit, British Columbia
- Full-time
Lead operational responses to urgent situations, service disruptions, facility emergencies, and workplace safety concerns.
Added 15 mins ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
systems, operating systems and application upgrades, patch management, security remediation, backup and recovery
Added 30 mins ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution…
Added 30 mins ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
Added 30 mins ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
You will be joining a team of passionate and experienced application developers. You’ll collaborate with various teams across Technology, Investment Risk, and other business units to review…
Added 30 mins ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
We are seeking a Threat Prevention & Security Platforms Lead to join our team in Victoria, British Columbia, Canada.
Added 30 mins ago
SL
Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Strong knowledge of sales processes (e.g., lead management, pipeline stages, quoting, application, and advisor handoffs)
Added 30 mins ago
C
Senior Data Engineer
CIBC
Toronto, ON
- Full-time
Technical leadership - Lead solution design for data products and data pipelines on modern cloud platforms. Guide engineers through implementation decisions and support high-quality…
Added 45 mins ago
OC
Chaplaincy Leader - 0.5 Term Frank Ryan
Ottawa Catholic School Board
Ottawa, ON · Nepean, ON
- Contract
Organize and lead retreat programs, faith-building clubs, and staff professional development days
Added 45 mins ago
AF
Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Manage application-related projects through planning, execution, effective change management, and delivery while balancing scope, quality, cost, risk and schedule.
Added 45 mins ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
Lead technical and commercial due diligence for carbon and climate investments, manage vendors and support sourcing, contract negotiation, governance, monitoring and annual procurement…
Added 45 mins ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
…Enterprise Applications Section with a focus on Enterprise Resource Planning (ERP) and Computational Analysis solutions and offer IT services in the form of incident and problem management,…

Manulife

Project Manager, Group Benefits Operations

Waterloo, ON, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance, operational effectiveness, risk management, workforce readiness, and financial results. The role applies governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners.

Position Responsibilities:

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.

Partner with operational leaders across Group Benefits to define problems, requirements, outcomes, operational impacts, and sustainable solutions.

Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.

Establish project governance and operating rhythms, including integrated plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through.

Lead initiatives that improve plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes.

Identify and implement process improvement, digitization, automation, data, and AI opportunities that simplify work, strengthen controls, improve scalability, and deliver measurable benefits.

Partner with Product and Technology to translate operational needs into requirements and coordinate testing, change management, training, communications, cutover, and post-implementation stabilization.

Support service recovery, workforce, and capacity initiatives by validating data, identifying root causes, assessing resource impacts, coordinating remediation, and escalating material risks or delays.

Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value.

Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations with business and control functions.

Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements; track corrective actions, control remediation, evidence, approvals, and commitments through closure.

Handle highly sensitive, confidential, privileged, or NDA-protected information with discretion and sound judgment, sharing it strictly on a need-to-know basis.

Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions.

Required Qualifications:

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered.
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment.
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.

PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification.

Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred Qualifications:

Demonstrated full-lifecycle delivery experience, including scope, requirements, schedules, budgets, resources, dependencies, risks, issues, change control, implementation, stabilization, and benefits realization.

Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness.

Proven ability to apply portfolio and project governance, support integrated plans, manage risks and issues, define measures, and produce concise executive reporting and recommendations.

Experience contributing process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change in an operational environment.

Strong business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement.

Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment.

Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills, including the ability to engage senior leaders and cross-functional partners without direct authority.

High degree of integrity, professionalism, and discretion when handling highly sensitive, confidential, privileged, or NDA-protected information.

Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Project Manager leads cross-functional initiatives within Group Benefits Operations to improve service performance, operational effectiveness, and financial results. They are responsible for project governance, managing integrated plans, and coordinating delivery across various internal departments and external partners.

Requirements

Candidates must have at least five years of progressive experience leading complex projects in financial services or insurance, along with a relevant post-secondary degree. A professional certification such as PMP, PRINCE2, or Lean Six Sigma is required, as is proficiency with project management and reporting tools.

Skills

Project management
Operational improvement
Financial services
Group benefits
Risk management
Process improvement
Change management
Stakeholder management
Business analysis
Data analysis
Governance
Strategic planning
Vendor management
Regulatory compliance
Automation
Digitization

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Group Benefits
Operations
Financial Services
Insurance
PMP
PRINCE2
Agile
Lean Six Sigma
Microsoft Project
Power BI
Jira
Risk Management
Compliance
Change Management
Process Improvement
Automation
Digitization
Stakeholder Management
Business Cases
Budgeting
Forecasting
Vendor Management
Regulatory Requirements
Data Analysis
Operational Readiness
Service Delivery
Governance
Transformation Initiatives
Benefits Realization

Report this job