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AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
As the core technical builder of this practice, you will work hand-in-hand with our AI Lead Architect to translate our overarching AI vision into tangible platform assets. You will also…
Added 1 min ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
Added 1 min ago
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Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
Added 1 min ago
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Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Participate in and/or lead new technology investigations and make recommendations for technology adoption where appropriate.
Added 1 min ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
We are seeking a Threat Prevention & Security Platforms Lead to join our team in Victoria, British Columbia, Canada.
Added 1 min ago
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Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…omnichannel experiences - at the speed customers now expect. You lead the squad. Your team's success is your success. Despite the growth of digital channels, many people still prefer a…
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C
Senior Data Engineer
CIBC
Toronto, ON
- Full-time
…support CIBC's digital transformation, cloud migration, and automation priorities. You'll also help evaluate and apply modern business intelligence and cloud technologies to improve…
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Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
…whose pipelines carry the signals you analyze, with the runtime lead, whose execution model you constrain, with the developer platform engineer, whose sandboxes you harden, and with the…
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D365 Business Process Specialist Lead
Semex
Guelph, ON
- Full-time
We are currently looking for a D365 Business Process Specialist Lead to join our team. Reporting to the Chief Financial Officer, this role works across functions to analyze, design,…
Added 16 mins ago
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Senior Accounts Payable & Expense Operations Specialist
Raise
Calgary, AB
- Full-time
Reporting to the Team Lead, Accounts Payable, this role owns complex, full-cycle accounts payable and employee expense work in a high-volume, automated enterprise environment. You will…
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Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Opportunity to establish and lead a new Calgary office
Added 16 mins ago
AF
Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Lead solution design activities, develop technical requirements, and ensure alignment with enterprise architecture and integration standards.
Added 16 mins ago
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Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.
Added 16 mins ago
FO
Director of Operations (Workday)
Focus on WD
ON · Ontario, Canada
- Full-time
…Workday and ServiceNow are already in place, and this person will lead the next stage of process improvement, employee experience and operational…
Added 16 mins ago
HR
Production Support Lead – AWS
HTD Resources
ON · Ontario, Canada
- Full-time
We are looking for an experienced Production Support Lead with strong AWS expertise and Credit Card domain knowledge to lead production support operations, ensure system stability, and…
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Senior QA Automation Engineer, Salesforce
BCAA
Burnaby, BC · *Head Office
- Full-time
…products and technology that support our mobility services. You’ll lead testing activities across web, mobile, API, and integrated hardware and software platforms, combining strong manual…
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Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Director, Product Analytics will lead the Product Analytics function within Group Benefits, with primary accountability for using data and analytics to deepen understanding of our…
Added 16 mins ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON
The Lead Engineer in Test Development designs, develops and implements automatic test equipment and test programs for product testing and design verification which ensure robust and high…
Added 16 mins ago
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Reliability Engineer
Actalent
Oakville, ON
- $85 to $110 CAD / hour
- Contract
Lead accelerated life testing, stress testing, endurance testing, environmental testing, and long-duration reliability testing to characterize product performance and durability.
Added 16 mins ago
AI
Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Apptoza Inc.
Vancouver, BC
- Full-time
Role: Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Added 31 mins ago
LC
Sr Manager - Fresh Produce Commodity Intelligence
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Manager, Fresh Produce Commodity Intelligence, you will lead the development of forward-looking commodity insights and input-cost analysis that strengthen commercial decisions…
Added 31 mins ago
LC
Senior Manager Category Analytics - Grocery / HABA
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Manager, Category Analytics – Grocery / HABA, you will lead high-impact commercial analysis that strengthens sourcing strategies, preparation and value creation across the…
Added 31 mins ago
LC
Senior Director Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Director, Sourcing Analytics, you will lead the development of a best-in-class analytics function that strengthens commercial decision-making, accelerates value creation and…
Added 31 mins ago
LC
Senior Manager Category Analytics - Fresh
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Manager, Category Analytics for Fresh, you will lead sophisticated commercial analytics that strengthen sourcing strategies and supplier decisions across Loblaw’s Fresh…
Added 31 mins ago
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Corporate Controller
EllisDon
London, ON
- Full-time
Lead, mentor and develop accounting and finance team members.

Manulife

Project Manager, Group Benefits Operations

Waterloo, ON, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

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Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance, operational effectiveness, risk management, workforce readiness, and financial results. The role applies governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners.

Position Responsibilities:

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.

Partner with operational leaders across Group Benefits to define problems, requirements, outcomes, operational impacts, and sustainable solutions.

Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.

Establish project governance and operating rhythms, including integrated plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through.

Lead initiatives that improve plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes.

Identify and implement process improvement, digitization, automation, data, and AI opportunities that simplify work, strengthen controls, improve scalability, and deliver measurable benefits.

Partner with Product and Technology to translate operational needs into requirements and coordinate testing, change management, training, communications, cutover, and post-implementation stabilization.

Support service recovery, workforce, and capacity initiatives by validating data, identifying root causes, assessing resource impacts, coordinating remediation, and escalating material risks or delays.

Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value.

Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations with business and control functions.

Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements; track corrective actions, control remediation, evidence, approvals, and commitments through closure.

Handle highly sensitive, confidential, privileged, or NDA-protected information with discretion and sound judgment, sharing it strictly on a need-to-know basis.

Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions.

Required Qualifications:

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered.
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment.
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.

PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification.

Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred Qualifications:

Demonstrated full-lifecycle delivery experience, including scope, requirements, schedules, budgets, resources, dependencies, risks, issues, change control, implementation, stabilization, and benefits realization.

Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness.

Proven ability to apply portfolio and project governance, support integrated plans, manage risks and issues, define measures, and produce concise executive reporting and recommendations.

Experience contributing process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change in an operational environment.

Strong business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement.

Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment.

Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills, including the ability to engage senior leaders and cross-functional partners without direct authority.

High degree of integrity, professionalism, and discretion when handling highly sensitive, confidential, privileged, or NDA-protected information.

Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Project Manager leads cross-functional initiatives within Group Benefits Operations to improve service performance, operational effectiveness, and financial results. They are responsible for project governance, managing integrated plans, and coordinating delivery across various internal departments and external partners.

Requirements

Candidates must have at least five years of progressive experience leading complex projects in financial services or insurance, along with a relevant post-secondary degree. A professional certification such as PMP, PRINCE2, or Lean Six Sigma is required, as is proficiency with project management and reporting tools.

Skills

Project management
Operational improvement
Financial services
Group benefits
Risk management
Process improvement
Change management
Stakeholder management
Business analysis
Data analysis
Governance
Strategic planning
Vendor management
Regulatory compliance
Automation
Digitization

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Group Benefits
Operations
Financial Services
Insurance
PMP
PRINCE2
Agile
Lean Six Sigma
Microsoft Project
Power BI
Jira
Risk Management
Compliance
Change Management
Process Improvement
Automation
Digitization
Stakeholder Management
Business Cases
Budgeting
Forecasting
Vendor Management
Regulatory Requirements
Data Analysis
Operational Readiness
Service Delivery
Governance
Transformation Initiatives
Benefits Realization

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