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Manulife

Quality Engineer Lead

Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

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Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join our Manulife Bank Technology Team!

As a Quality Engineer Lead, you will play a critical role in shaping how quality is engineered across our technology platforms. You will lead the design and scaling of automated testing solutions, embed quality‑first practices across the software development lifecycle, and partner closely with engineering and product teams to deliver reliable, high‑performing systems. This role offers the opportunity to work with modern cloud technologies, apply AI‑enabled testing approaches, and have a visible impact on product quality at scale. You’ll grow your technical and leadership influence while helping elevate quality as a shared organizational responsibility.

Position Responsibilities:

Quality Engineering & Automation

Design, develop, and maintain scalable automated test solutions that improve product quality, reliability, and performance.
Analyze automation results, investigate failures, and collaborate with teams to resolve quality risks early.
Develop test strategies and patterns to validate functional, performance, scalability, and reliability requirements.
Apply modern testing techniques, including AI‑assisted test generation for cloud APIs.

Process, Metrics & Governance

Define, track, and report on quality KPIs such as defect trends, defect density, and first‑time pass rate.
Prepare and present quality dashboards, audit findings, and recommendations to stakeholders.
Establish, maintain, and evolve quality standards, tools, and best practices across teams.
Capture and implement leading quality engineering practices to drive continuous improvement.

Collaboration & Leadership

Partner closely with developers, product managers, and business analysts to embed quality throughout the SDLC.
Conduct code and test reviews, proactively identifying risks and improvement opportunities.
Perform peer reviews of deliverables, supporting a culture of learning, knowledge sharing, and continuous improvement.

Continuous Learning

Stay current with frontend and backend technologies, testing frameworks, and industry trends to support diverse application needs.

Required Qualifications:

Demonstrated hands‑on experience in quality engineering with a strong focus on test automation in modern software environments.
Proven ability to design test strategies, analyze results, and use quality metrics to inform decisions and improvements.
Experience testing cloud‑based APIs, including exposure to AI‑enabled or automated test generation tools.
Strong collaboration skills with the ability to influence quality practices across cross‑functional teams.

Preferred Qualifications:

Experience leading or influencing quality engineering practices across multiple teams or complex systems. This role is a tech lead opportunity- individual contributor, subject-matter expertise in QA.
Hands‑on experience applying AI‑driven or advanced automation techniques to API or cloud testing.
Experience with performance, scalability, and reliability testing in distributed systems.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Quality Engineer Lead will design and scale automated testing solutions while embedding quality-first practices across the software development lifecycle. They will collaborate with engineering and product teams to define quality KPIs and ensure the delivery of reliable, high-performing systems.

Requirements

Candidates must have demonstrated hands-on experience in quality engineering with a strong focus on test automation in modern software environments. Proficiency in designing test strategies for cloud-based APIs and the ability to influence quality practices across cross-functional teams are required.

Skills

Quality engineering
Test automation
Cloud APIs
AI-enabled testing
Performance testing
Scalability testing
Reliability testing
Test strategy design
Quality metrics
Leadership
Cross-functional collaboration
Code review
Test review
Distributed systems

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Quality Engineering
Test Automation
Cloud Technologies
AI-assisted Testing
API Testing
SDLC
KPIs
Defect Trends
Performance Testing
Scalability
Reliability
Distributed Systems
Frontend
Backend
Testing Frameworks
Code Review
Stakeholder Management
Continuous Improvement
Automation Design
Quality Dashboards

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