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Added 11 mins ago
Project Specialist II (Canada)
Intelerad
Canada
Full-time
Associate's degree in Business, Project Management, or related field, or equivalent experience.
Added 11 mins ago
Senior Client Partner
Walmart Canada
Mississauga, ON
Full-time
Position Summary...This role applies industry knowledge, sales expertise, strategic planning, and relationship management to drive business growth and optimize financial performance.
Added 11 mins ago
Temporary Sales Associate
Coach
Mississauga, ON
Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 11 mins ago
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Rocky View No 44, AB · Rocky View County, AB
Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 41 mins ago
Senior Associate, Risk & Compliance Services
Invictus Accounting Group LLP
Vancouver, BC
Full-time
JOB DESCRIPTION - SENIOR ASSOCIATE, RISK & COMPLIANCE SERVICES
Added 42 mins ago
Associate Director - North American Boarders
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Shawnigan Lake, BC
The Associate Director of North American Boarders guides prospective families through the process of discovering and choosing Shawnigan Lake School. Reporting to the Executive Director of…
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Sales Associate (full-time)
Leons Furniture Limited
Winnipeg, MB
Full-time
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Added 1 hour ago
Actuarial Associate, Life & Health (2027 Permanent - Toronto)
Munich Re Automation Solutions
Toronto, ON
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…innovative solutions, and managing product profitability. As an Associate, you’ll be challenged to understand key drivers in profitability due to changes in assumptions, reinsurance…
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NRO Sales Associate I - NU
The Salvation Army Canada and Bermuda Territory
Markham, ON
Full-time
Added 1 hour ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
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Full-time
Proven track record in exceptional client relationship management
Added 1 hour ago
Associate Lawyer
Synectics Inc.
AB · Edmonton, AB
Full-time
We are seeking an Associate Lawyer with 2-4 years of experience to join a growing condominium law practice. The ideal candidate will have experience or a strong interest in condominium,…
Added 1 hour ago
Private Client Associate
ATB Financial
Calgary, AB
Full-time
Establish strong working relationships with Investment Counselor(s), portfolio associate support team members and other ATB partners to ensure the client relationship is managed at the…
Added 1 hour ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
…recommendations. Strong client leadership, facilitation, project management, communication and strategic problem-solving skills are…
Added 1 hour ago
Sales Associate
EssilorLuxottica Group
Mississauga, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 2 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
…recommendations. Strong client leadership, facilitation, project management, communication and strategic problem-solving skills are…
Added 2 hours ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
Personal Banking Associate
TD
Ottawa, ON
Full-time
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Customer Experience Associate
TD
AB
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
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Customer Experience Associate - Future Opportunities
TD
Belleville, ON · Cobourg, ON · Greater Napanee, ON · Port Hope, ON · Trenton, ON · Picton, ON
Part-time
Participate in personal performance management and development activities, including cross training within own team
Added 2 hours ago
Customer Experience Associate
TD
Grand Bend, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
Customer Experience Associate
TD
St. Catharines, ON
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
Customer Experience Associate
TD
Delhi, ON
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
TD Agriculture Networking Event
TD
Brantford, ON
Full-time
…exclusive talent mixer, promoting our 2027 Intern/Co-op and 2027 Associate opportunities. Participants will have an opportunity to hear from TD executives and network with business…
Added 2 hours ago
Account Manager II, Agricultural Services
TD
Delhi, ON
Full-time
Experienced working Professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment
Added 2 hours ago
Sales Associate - Women's Apparel
Holt Renfrew
Toronto, ON
Full-time
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is…

Manulife

Sales Support Associate

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Pay: $45,900.00 CAD - $76,500.00 CAD
Job type: Full-time
Apply by: Sep 28, 2026
Experience: Minimum 2 years of client facing and/or customer service experience
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Business Initiatives Coordinator is a key support role for our members of the team of wealth advisors delivering wealth and retirement advice to Manulife clients. The Business Initiatives Coordinator is responsible for supporting the mass market sales teams, including Transition Solutions, by assisting with administrative duties, client facing interactions (phone calls and/or emails) and tasks that an advisor would support without the responsibility of providing advice, processing of transactions or direction to clients. The Business Initiatives Coordinator will work closely with other key stakeholder teams and direct members, as they manage activities related to their assigned work, while ensuring the advisor is kept in the loop, allowing the sales teams to focus on their primary sales duties.

Position Responsibilities:

Manage general inbox for workflow assignment
Maintain existing processes for tracking business and handling paperwork within 48-hour SLA
Accountable for timely follow ups with other financial institutions on consolidation related activity
Responsible for accurately tracking completed sales activities for advisors within Salesforce
Maintain integrity of notes and tools used to track work activity, work intake and follow ups
Assist advisors with client facing requests for administrative/service-related inquiries such as: non-financial account updates, missing paperwork for file completion etc
Facilitate non-complex form completion by prepopulating paperwork as instructed by the Advisor and submitting it to the client via various tools such as DocuSign
Apply legislative, product and administrative processes knowledge when working with the client on non-license related requests that are not in good order
Investigating client issues and delays on advisor's behalf with related business partners to come to timely resolution for clients
Identify and implement suggestions to systematize and improve processes/workflows
Proactively staying abreast of changes in legislation, product, and administrative processes

Required Qualifications:

Minimum 2 years of client facing and/or customer service experience

Preferred Qualifications:

Post-Secondary education in finance, business or related discipline preferred
Proven ability to multi-task, show initiative and problem solve
Strong communication, interpersonal, and relationship building skills
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Experience in an advisory administrative role and/or retail product experience and/or retirement operations environment is an asse
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Business Initiatives Coordinator supports wealth advisors by managing administrative duties, client interactions, and transaction processing. They are responsible for maintaining workflow tracking, ensuring data integrity in Salesforce, and facilitating client requests.

Requirements

Candidates must have a minimum of 2 years of client-facing or customer service experience. A post-secondary education in finance or business is preferred, along with strong communication and multi-tasking skills.

Skills

Sales support
Administrative support
Client relations
Wealth management
Retirement advice
Salesforce
Transaction processing
Workflow management
Data integrity
Communication
Problem solving
Multi-tasking
Relationship building
Legislative knowledge
Financial services

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off
Vacation days
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Wealth Management
Retirement Advice
Salesforce
Administrative Duties
Client Service
DocuSign
Financial Institutions
Workflow Management
Data Integrity
Legislative Compliance
Financial Services
Retail Product
Retirement Operations
Bilingualism
Customer Service

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