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Added 13 mins ago
GO
Category Analyst (***Reposted***)
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking qualified individuals to fill the Category Analyst positions within the Procurement and Supply Chain Division (PSCD) Division.
Added 13 mins ago
M
Summer 2027 Intern - Mortgage Operations Analyst
Manulife
Toronto, ON
- Full-time
Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.
Added 44 mins ago
N(
Senior Business Analyst, Strategy and Process Improvement
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 44 mins ago
NA
Senior Business Analyst, Strategy and Process Improvement
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 44 mins ago
TH
Business Analyst - PRO Experience (1 Year Contract)
The Home Depot
Canada
- Full-time
The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst…
Added 1 hour ago
T
Business System Analyst
Tekshapers
Toronto, ON
- Full-time
Gather and document business requirements Conduct process and systems analysis Create user stories, BRDs, and functional specifications Support annuity product administration and servicing…
Added 1 hour ago
TI
Customer Supply Chain Analyst
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
The Customer Supply Chain Analyst is responsible for executing the end-to-end customer order fulfillment process to ensure exceptional service levels and on-time delivery. This role…
Added 1 hour ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 1 hour ago
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Salesforce Functional Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 1 hour ago
MC
Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 1 hour ago
R
Global Trade Compliance Analyst
RTX
Midland, ON
- Full-time
We are seeking a highly skilled and experienced Global Trade Compliance Analyst to join our team at ELCAN. In this role, you will be responsible for ensuring compliance with global trade…
Added 1 hour ago
E
Site Technologies Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager , Network and Site Technologies, the Site Technologies Analyst is responsible for supporting, maintaining, and deploying site-based technology solutions…
Added 1 hour ago
M(
Financial Planning Analyst - 12 Month Contract
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As a Financial Analyst within the Financial Planning & Analysis (FP&A) team, you will primarily support the financial planning, forecasting, and performance analysis activities for MLSE’s…
Added 1 hour ago
T
Business Systems Analyst III
TD
Toronto, ON
- Full-time
The Business Systems Analyst (BSA) provides systems analysis and operational support for business-critical applications within Investment Management Technology. The role works closely with…
Added 1 hour ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Senior IT Business Systems Analyst (MS Business Central)
Added 1 hour ago
MM
Senior IT Business Systems Analyst
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $82,921 to $103,000 CAD / year
- Full-time
Senior IT Business Systems Analyst (MS Business Central)
Added 2 hours ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX Canada ULC
ON · Mississauga, Ontario
- Full-time
The Business Systems Analyst – Artificial Intelligence is a key role dedicated to driving the adoption and integration of AI technologies with the enterprise ERP system within the…
Added 2 hours ago
ZB
Master Data Governance Lead Analyst
Zimmer Biomet Canada, Inc
Mississauga, ON
- Other
…email inquiries, the lead coordinates requirements gathering, functional solution design, and ongoing maintenance of the SAP MDG…
Added 2 hours ago
KG
Technical Business Analyst
K&K Global Talent Solutions INC.
Montreal, QC
- Full-time
Experience leading cross-functional teams and working with external vendors on complex issue resolution and task completion.
Added 2 hours ago
A
Technical Business Analyst / Montreal, QC (Hybrid) - FTE
AceStack
Montreal, QC
- Full-time
We are seeking an experienced Technical Business Analyst with a strong understanding of Identity and Access Management (IAM), authentication frameworks, and backend application development.…
Added 2 hours ago
T
Senior Credit Risk Analyst (ATH 5766)
TD
Toronto, ON
- Full-time
Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Added 2 hours ago
T
IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
The IT Build Analyst II (System Support) provides a broad range of technology build support, including research, installation, maintenance, configuration, administration and/or provisioning…
Added 2 hours ago
Business Systems Analyst, Telecom
CityofOttawa
Ottawa, ON
Added 2 hours ago
BI
Financial Analyst
Bento Inc.
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Financial Analyst / Senior Financial Analyst will support the Kiosk & Retail FP&A team, with primary responsibility for P&L management, sales and profitability analytics, management…
Added 3 hours ago
CT
Business Analyst
Connex Telecommunications Inc.
Toronto, ON
- $30 to $50 CAD / hour
- Contract
Business Analyst - Operations, Workforce & Process Improvement

Manulife

Salesforce Functional Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Join our Salesforce Platform Team and play a key role in maintaining the health, security, compliance, and scalability of one of Manulife’s strategic technology platforms. You will work across business initiatives and partner with architects, engineers, and delivery squads to establish platform standards, optimize performance, and support the successful delivery of new Salesforce applications. By strengthening a resilient platform foundation, you will help teams innovate efficiently while ensuring solutions remain sustainable, compliant, and aligned with enterprise objectives.

This opportunity offers broad exposure to enterprise-scale Salesforce architecture, platform governance, emerging technologies, and strategic initiatives that contribute to the organization’s digital transformation.

Position Responsibilities:

Maintain the health, stability, security, and compliance of the Salesforce platform to support enterprise-wide business capabilities.
Partner with application delivery squads to provide platform guidance, support adherence to architectural standards, and promote reusable design patterns.
Monitor platform performance, capacity, and operational risks, proactively identifying opportunities to improve scalability and reliability.
Support platform governance activities, including security reviews, release management, environment strategy, and technical debt remediation.
Analyze and resolve moderately complex platform issues in collaboration with architects, engineers, vendors, and support teams.
Contribute to platform roadmaps, standards, documentation, and leading practices that enable consistent and compliant solution delivery.
Support data governance, integration governance, and regulatory compliance initiatives affecting the Salesforce ecosystem.
Assess the platform impact of new applications, features, and integrations to support sustainable long-term growth.
Develop automation, scripts, and operational processes that improve platform efficiency and reduce manual effort.
Serve as a trusted technical advisor to delivery teams, helping accelerate business value while protecting platform integrity.

Required Qualifications:

3–5 years of experience in business systems analysis, software technical analysis, platform administration, application support, or a related role.
2–4 years of hands-on experience with Salesforce administration, configuration, platform support, or application delivery.
Experience supporting enterprise platforms with responsibilities related to governance, security, compliance, operational support, or solution delivery.
Strong understanding of Salesforce data models, security models, profiles, permission sets, flows, and platform configuration.
Experience analyzing technical issues, system integrations, data quality concerns, and platform performance challenges.
Strong written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
Experience supporting large-scale Salesforce environments involving multiple business units, integrations, and delivery teams.

Preferred Qualifications:

Post-secondary education in Computer Science, Information Technology, Engineering, Business Technology, or a related discipline, or equivalent practical experience.
Salesforce Administrator certification.
Knowledge of Salesforce platform governance, security leading practices, environment management, and release management processes.
Experience with DevOps practices, CI/CD tools, source control, and Agile delivery methodologies.
Exposure to Salesforce integrations, APIs, MuleSoft, event-driven architecture, or middleware platforms.
Experience supporting regulatory, audit, risk management, or compliance initiatives within a financial services environment.
Knowledge of platform scalability, technical debt management, data retention, archival, or operational resilience practices.
Experience working within a Salesforce Center of Excellence (CoE) or platform governance model.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Maintain the health, security, and compliance of the Salesforce platform while partnering with delivery squads to establish architectural standards. Proactively monitor platform performance and support governance activities to ensure sustainable growth and operational resilience.

Requirements

Requires 3–5 years of experience in business systems analysis or platform administration with 2–4 years of hands-on Salesforce experience. Candidates should possess strong knowledge of Salesforce data models, security configurations, and experience supporting enterprise-scale environments.

Skills

Salesforce administration
Business systems analysis
Platform governance
Security compliance
Application support
Data modeling
System integration
Performance monitoring
Release management
Technical debt remediation
Agile delivery
DevOps
CI/CD
API management
MuleSoft
Automation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Functional Analyst
Platform Governance
Security
Compliance
Data Modeling
Flows
Permission Sets
System Integration
DevOps
CI/CD
Agile
MuleSoft
API
Event-driven architecture
Technical Debt
Release Management
Environment Strategy
Automation
Financial Services
Center of Excellence
Scalability
Operational Resilience
Data Governance
Middleware

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