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Added 4 hours ago
ST
Salesforce Implementation Consultant & Platform Administrator
SS&C Technologies
Toronto, ON
- Full-time
Salesforce Implementation Consultant &Platform Administrator
Added 20 hours ago
AS
Service Contract Administrator
Apex Systems
Concord, ON
- $27 USD / hour
- Contract
The Service Contract Administrator provides administrative support for the North American Aftermarket Sales team by managing day-to-day activities to enable our sales partners and internal…
Added 20 hours ago
R
IT Systems Administrator
Remarcable
Vancouver, BC
- $91,000 to $119,000 CAD / year
- Full-time
Remarcable is seeking an organized and hands-on IT Systems Administrator for our fast-growing SaaS company. This is a high-impact role supporting our internal team’s (primarily macOS)…
Added 21 hours ago
GM
Sales Operations Administrator
GAV MGMT Inc.
Toronto, ON
- Full-time
The Sales Operations Administrator plays a critical role in supporting the efficiency, accuracy, and execution of GAV's sales organization.
Added 21 hours ago
M
Salesforce Functional Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Join our Salesforce Platform Team and play a key role in maintaining the health, security, compliance, and scalability of one of Manulife’s strategic technology platforms. You will work…
Added 22 hours ago
SS
Contract Administrator in Concord, ON L4K 4V8, Canada
Select Source International
Concord, ON
- Contract
We are seeking a motivated and detail-oriented Service Contract Administrator to join the Service Contract Administration team in Concord, Ontario. This is an excellent opportunity for an…
Added 22 hours ago
E
Kafka Platform Admin/Kafka Developer
Experis
Calgary, AB
- Contract
We are looking for an experienced Kafka Platform Administrator / Kafka Developer with strong expertise in Apache Kafka, Kafka on-premises and cloud environments, and Red Hat OpenShift…
Added 23 hours ago
TI
Kafka Platform Administrator
TEKFORTUNE INC
Calgary, AB
- Contract
We are looking for an experienced Kafka Platform Administrator / Kafka Developer with strong expertise in Apache Kafka, Kafka on-premises and cloud environments, and Red Hat OpenShift…
Added 1 day ago
RI
IT Systems Administrator
Remarcable, Inc.
Vancouver, BC
- $91,000 to $119,000 CAD / year
- Full-time
Remarcable is seeking an organized and hands-on IT Systems Administrator for our fast-growing SaaS company. This is a high-impact role supporting our internal team’s (primarily macOS)…
Added 1 day ago
S
Service Contract Administrator
Systematix
Concord, ON
- $25 to $27 CAD / hour
- Contract
We are Systematix and we are currently looking for a Service Contract Administrator to provide administrative and contract management support to the North American Aftermarket Sales…
Added 1 day ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Salesforce Administrator Certification, or progress toward certification, is considered a strong asset.
Added 1 day ago
Non-Reg On-Caller - Vaughan, ON
Edward Jones
Vaughan, ON
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 1 day ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Salesforce Administrator Certification, or progress toward certification, is considered a strong asset.
Added 1 day ago
C
Manager, Marketing Operations, Campaigns & Emails
Caseware
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
5+ years of experience as a global administrator for Salesforce Marketing Cloud, managing integrations and workflows
Added 1 day ago
TW
Loan Origination System (LOS) Technical Administrator
Thrive Wealth Management
Regina, SK
- Full-time
…come on board as our Loan Origination System (LOS) Technical Administrator. In this position, you'll play a key role in ensuring our lending technology supports an exceptional experience…
Added 2 days ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Salesforce certifications (e.g., Salesforce Certified Administrator, Sales Cloud Consultant, or Business Analyst)
Added 3 days ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
Added 3 days ago
MI
Associate Project Manager and Consultant
Micronetbd Inc
Toronto, ON
- Full-time
PMP, CAPM, Scrum or Salesforce Administrator certification
Added 3 days ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet
Added 3 days ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
Certifications (Bonus): Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Financial Services Cloud Accredited Professional credentials are a strong asset.
Added 3 days ago
N
Senior Implementation Consultant
nCino
Toronto, ON
- Full-time
The ideal candidate has deep Salesforce architecture experience, holds or has a desire to hold App Builder and Administrator certifications, and takes pride in delivering high quality…
Added 3 days ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App…
Added 3 days ago
D
nCino Consultant
Delpath
Toronto, ON
- Contract
Salesforce Administrator or Advanced Administrator certification preferred.
Added 4 days ago
Senior Implementation Consultant
nCino, Inc.
Toronto, ON
The ideal candidate has deep Salesforce architecture experience, holds or has a desire to hold App Builder and Administrator certifications, and takes pride in delivering high quality…
Added 4 days ago
Tax Administrator, Scotiatrust - Ottawa, ON
Scotiabank
Ottawa, ON
Excellent computer skills are required, particularly in the use of tax preparation programs and MS Office, SalesForce and the Broadridge Trust System

Manulife

Salesforce Functional Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Join our Salesforce Platform Team and play a key role in maintaining the health, security, compliance, and scalability of one of Manulife’s strategic technology platforms. You will work across business initiatives and partner with architects, engineers, and delivery squads to establish platform standards, optimize performance, and support the successful delivery of new Salesforce applications. By strengthening a resilient platform foundation, you will help teams innovate efficiently while ensuring solutions remain sustainable, compliant, and aligned with enterprise objectives.

This opportunity offers broad exposure to enterprise-scale Salesforce architecture, platform governance, emerging technologies, and strategic initiatives that contribute to the organization’s digital transformation.

Position Responsibilities:

Maintain the health, stability, security, and compliance of the Salesforce platform to support enterprise-wide business capabilities.
Partner with application delivery squads to provide platform guidance, support adherence to architectural standards, and promote reusable design patterns.
Monitor platform performance, capacity, and operational risks, proactively identifying opportunities to improve scalability and reliability.
Support platform governance activities, including security reviews, release management, environment strategy, and technical debt remediation.
Analyze and resolve moderately complex platform issues in collaboration with architects, engineers, vendors, and support teams.
Contribute to platform roadmaps, standards, documentation, and leading practices that enable consistent and compliant solution delivery.
Support data governance, integration governance, and regulatory compliance initiatives affecting the Salesforce ecosystem.
Assess the platform impact of new applications, features, and integrations to support sustainable long-term growth.
Develop automation, scripts, and operational processes that improve platform efficiency and reduce manual effort.
Serve as a trusted technical advisor to delivery teams, helping accelerate business value while protecting platform integrity.

Required Qualifications:

3–5 years of experience in business systems analysis, software technical analysis, platform administration, application support, or a related role.
2–4 years of hands-on experience with Salesforce administration, configuration, platform support, or application delivery.
Experience supporting enterprise platforms with responsibilities related to governance, security, compliance, operational support, or solution delivery.
Strong understanding of Salesforce data models, security models, profiles, permission sets, flows, and platform configuration.
Experience analyzing technical issues, system integrations, data quality concerns, and platform performance challenges.
Strong written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
Experience supporting large-scale Salesforce environments involving multiple business units, integrations, and delivery teams.

Preferred Qualifications:

Post-secondary education in Computer Science, Information Technology, Engineering, Business Technology, or a related discipline, or equivalent practical experience.
Salesforce Administrator certification.
Knowledge of Salesforce platform governance, security leading practices, environment management, and release management processes.
Experience with DevOps practices, CI/CD tools, source control, and Agile delivery methodologies.
Exposure to Salesforce integrations, APIs, MuleSoft, event-driven architecture, or middleware platforms.
Experience supporting regulatory, audit, risk management, or compliance initiatives within a financial services environment.
Knowledge of platform scalability, technical debt management, data retention, archival, or operational resilience practices.
Experience working within a Salesforce Center of Excellence (CoE) or platform governance model.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Maintain the health, security, and compliance of the Salesforce platform while partnering with delivery squads to establish architectural standards. Proactively monitor platform performance and support governance activities to ensure sustainable growth and operational resilience.

Requirements

Requires 3–5 years of experience in business systems analysis or platform administration with 2–4 years of hands-on Salesforce experience. Candidates should possess strong knowledge of Salesforce data models, security configurations, and experience supporting enterprise-scale environments.

Skills

Salesforce administration
Business systems analysis
Platform governance
Security compliance
Application support
Data modeling
System integration
Performance monitoring
Release management
Technical debt remediation
Agile delivery
DevOps
CI/CD
API management
MuleSoft
Automation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Functional Analyst
Platform Governance
Security
Compliance
Data Modeling
Flows
Permission Sets
System Integration
DevOps
CI/CD
Agile
MuleSoft
API
Event-driven architecture
Technical Debt
Release Management
Environment Strategy
Automation
Financial Services
Center of Excellence
Scalability
Operational Resilience
Data Governance
Middleware

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