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Added 10 mins ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
…technology, and innovation to improve efficiency, accuracy, and customer experience. PBC Solutions administers Health Insurance BC Services on behalf of the BC Ministry of Health, including…
Added 10 mins ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
The Analyst, Total Rewards supports the administration and analysis of compensation programs to ensure they are competitive, equitable, consistent, and aligned with business objectives. The…
Added 10 mins ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 10 mins ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 40 mins ago
C
Compliance Analyst
Clarity
Vancouver, BC
- $75,000 to $100,000 CAD / year
- Full-time
As a Compliance Analyst at Clarity, you will support the day-to-day work that keeps our broker-dealer and investment adviser compliant. You will start with defined, process-driven tasks and…
Added 40 mins ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
Minimum 2-5 years’ experience in major financial institution’s corporate client facing role
Added 40 mins ago
N
QA Analyst, Credit Risk- Analyste AQ, risque de crédit
nesto
Canada
- Full-time
…Canadiens financent leur propriété. Notre mission est d'offrir une expérience de financement immobilier positive, valorisante et transparente, simplifiée du début à la…
Added 40 mins ago
N
QA Analyst, Credit Risk- Analyste AQ, risque de crédit
nesto
Canada
- Full-time
…Canadiens financent leur propriété. Notre mission est d'offrir une expérience de financement immobilier positive, valorisante et transparente, simplifiée du début à la…
Added 40 mins ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
Minimum of five (5) years of relevant experience as an analyst in quality assurance of technological solutions
Added 40 mins ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
Minimum 2-5 years’ experience in major financial institution’s corporate client facing role
Added 40 mins ago
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Analyst, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
1-3 years of experience in supply chain, planning, logistics, inventory management, procurement operations, or customer operations.
Added 40 mins ago
MM
Supply Chain Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
MTU Maintenance Canada Ltd. Supply Chain Analyst
Added 55 mins ago
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Senior Financial Specialist
RBC
Kamloops, BC · Vancouver, BC
- Full-time
…compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship Team,…
Added 55 mins ago
C
Apps Support Intmd Analyst - Officer
Citi
Mississauga, ON
- Full-time
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area…
Added 1 hour ago
II
Analyste de Recherche/Research Analyst, Channel Performance
Ipsos in Canada
Montreal, QC
- Full-time
Une expérience pertinente en gestion de projets et/ou en recherche marketing constitue un atout
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J
Quality Assurance Analyst (COPY)
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Laval, QC
- Full-time
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Added 1 hour ago
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Quality Assurance Analyst
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Quebec, QC
- Full-time
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Added 1 hour ago
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TEMPORARY BUILDING OPERATOR
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Burnaby, BC
- Full-time
…CMMS Management Planner, and the Facilities Systems & Asset Analyst to ensure that the union's buildings are safe, well maintained, and operating effectively to service our membership. The…
Added 1 hour ago
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Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 1 hour ago
HT
Master Data Mgmt Analyst
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- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
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Inventory Analyst
White Cap Canada
Vaughan, ON
- Full-time
Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is…
Added 1 hour ago
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…environment that provides employees with a positive and engaging work experience where they are recognized and empowered. Learn more about our values and…
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CyberArk IAM Analyst
UST
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- Full-time
…right privileged access at the right time. The CyberArk IAM Analyst works at the intersection of security operations, access governance, and business enablement, supporting privileged…
Added 1 hour ago
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Sales Support Coordinator
CBRE
Mississauga, ON
- Full-time
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Added 1 hour ago
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Senior Data Analyst, New Products
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Burnaby, BC
- Full-time
5+ years of experience in a data analyst role or similar full-time professional experience.

Manulife

Senior Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer experiences.

This role supports initiatives including real-time payments (RTR/Real-Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels.

The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment solutions.

Position Responsibilities:

Process and system analysis - 50%

Clarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilities\
Analyze and document end-to-end payment flows, including: Real-Time Rails (RTR), Interac and domestic payment networks, Credit/debit transaction flows, Cross-border/exchange network integrations
Review and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling)
Document API usage and recommend integration approaches for payment gateways and processing platforms
Develop process maps and workflows illustrating end-to-end payment journeys, including API interaction points
Create detailed data mapping documents for transaction data, settlement flows, and reconciliation processes
Use tools such as Bruno/Postman to test APIs, validate responses, and document payment-related error scenarios
Perform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issues
Support operational teams by identifying and resolving payment and transaction-related inquiries
Develop documentation for new processes, system enhancements, and payment features
Build and maintain HTML email templates supporting digital onboarding and payment-related customer communications

Communication - 20%

Provide effective communication across: Technology, Product, Operations, Sales, Distribution, Marketing
Translate complex technical and payment system concepts into clear, business-friendly language
Partner with stakeholders to improve customer experience (UX/UI) in digital payment journeys

Collaborate with business & technical partners - 30%

Conduct discovery sessions with business and technical stakeholders to define payment system requirements
Support delivery of digital and mobile payment features, ensuring alignment with backend payment infrastructure
Assist with user acceptance testing (UAT) for payment flows and system enhancements
Work closely with engineering teams to validate integration with core payment systems and underlying platforms
Ensure solutions are aligned with business objectives, compliance, and scalability requirements
Contribute to initiatives involving modernization of legacy payment systems

Required Qualifications:

University degree or equivalent business experience
More than 5 years as Business Analyst in a technology-driven or payments-focused environment
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization, problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates.
Proven experience as an IT Business Analyst or similar role in a technology-driven environment.
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications.
Experience analyzing APIs, including understanding endpoints, parameters, and error handling.
Ability to create process maps, workflows, and detailed data mapping documents.
Familiarity with API testing tools such as Bruno, Postman, or similar.
Proficiency in SQL for production investigation and root cause analysis.
Strong written and verbal communication skills to explain technical details to non-technical audiences.
Basic knowledge of HTML and ability to build or edit email templates.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Analyst will identify, document, and analyze business and technical requirements for payment processing and digital customer experiences. They will collaborate with engineering and product teams to deliver scalable payment solutions while managing API integrations and system workflows.

Requirements

Candidates must have over 5 years of experience as a Business Analyst in a technology or payments-focused environment. Proficiency in SQL, API analysis, and requirements gathering is essential, along with a university degree.

Skills

Business analysis
Payments processing
API analysis
SQL
Requirements gathering
Process mapping
Workflow design
API testing
Postman
Bruno
Data mapping
Technical documentation
Stakeholder management
User acceptance testing
HTML
Digital payment systems

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Payments
Real-time rails
Interac
API
SQL
Postman
Bruno
Data mapping
Process maps
UX/UI
HTML
Digital channels
Mobile payments
Transaction flows
Reconciliation
System analysis
Requirements gathering
Project management
Stakeholder engagement
UAT
Payment gateways
Modernization
Financial services
Compliance
Scalability
Customer-centric
Product owner
Engineering
Operations

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