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Added 23 mins ago
UQ
Case Worker
UnitingCare Queensland
Clare, NS
- Part-time
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Added 23 mins ago
1
Associate Dentist - Aqua Family Dental
123Dentist
Winnipeg, MB
- Part-time
Opportunity to grow and be an equity partner in 123Dentist practices
Added 23 mins ago
RK
Sales Representative – Food Importer and Distributor Development
Regal Kitchen Foods
Canada
- Full-time
propositions suited to the partner’s channel and customer base.
Added 39 mins ago
FN
Community Health Nurse-Interior Region
First Nations Health Authority
Kamloops, BC
- Part-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 39 mins ago
RM
RN Registered Nurse
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- Full-time
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Added 39 mins ago
HT
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- Full-time
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Added 39 mins ago
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Social Service Officer
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Added 39 mins ago
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Director, Finance (CSM)
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- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 54 mins ago
S
Engineering Manager, Services
Slice
Canada
- Full-time
Partner with Product, Design, Data, and Operations to identify the problems most worth solving. Define success through measurable value for pizzerias, customers, and the business - not…
Added 54 mins ago
J
Head of Finance - R&D
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Finance - R&D based in Canada.
Added 54 mins ago
GD
Integrated Master Scheduling Specialist
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London, ON
- Full-time
…dependencies, and assigned resources inclusive of all Customer, Partner and Internal work scope, in order to complete the project within a designated time…
Added 54 mins ago
QE
VP People
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Toronto, ON
- $170,000 to $220,000 CAD / year
- Full-time
Partner with leaders to identify opportunities where AI-enabled ways of working can enhance productivity, efficiency and employee experience
Added 54 mins ago
SF
Lead Talent Acquisition & HR Business Partner
Soletanche Freyssinet
AB · West Lethbridge Employment Centre Commercial, AB
- Full-time
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Added 54 mins ago
TH
Sr Application Specialist
The Hospital for Sick Children
Toronto, ON
- Full-time
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 54 mins ago
SF
Legal Counsel
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Added 54 mins ago
TH
Dietary Aide
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Toronto, ON
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Added 54 mins ago
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Accounting Manager
Stannah Group
Markham, ON
- Full-time
Partner with other departments to support financial accuracy, operational efficiency, and business objectives.
Added 1 hour ago
V
Lead Talent Acquisition & HR Business Partner
VINCI
AB · West Lethbridge Employment Centre Commercial, AB
- Full-time
Partner with HR Centres of Excellence to translate enterprise programs into practical local solutions, provide business feedback, drive adoption, and support consistent One ConeTec…
Added 1 hour ago
V
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Added 1 hour ago
TH
Merchandising Execution Associate Part Time - 7226 Parry Sound
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Parry Sound, ON
- Part-time
Partner with store leadership to markdown all damaged or un-sellable merchandise
Added 1 hour ago
S
Analyste commerciale // Business Analyst
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Added 1 hour ago
NB
Senior Director Benefits Governance
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…Management, Learning Agility, Managerial Courage, Mobilization, Partner Development, Resiliency, Risk Management, Strategic Vision, Strategy Execution, Stress…
Added 1 hour ago
NB
Senior Market Intelligence Advisor Insurance
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…Distribution team at National Bank means acting as a strategic partner to accelerate growth and optimize the performance of our distribution activities. This role allows you to make a…
Added 1 hour ago
G
Director / Partner - Business Tax
Gravita
London, ON · Bristol-London, ON
- Full-time
We’re growing fast and are bringing like-minded advisors together to form a full-service tech-enabled accounting partner for thousands of SMEs. Our team use their incredible expertise…
Added 1 hour ago
TH
Merchandising Execution Associate Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
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Manulife

Senior Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer experiences.

This role supports initiatives including real-time payments (RTR/Real-Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels.

The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment solutions.

Position Responsibilities:

Process and system analysis - 50%

Clarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilities\
Analyze and document end-to-end payment flows, including: Real-Time Rails (RTR), Interac and domestic payment networks, Credit/debit transaction flows, Cross-border/exchange network integrations
Review and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling)
Document API usage and recommend integration approaches for payment gateways and processing platforms
Develop process maps and workflows illustrating end-to-end payment journeys, including API interaction points
Create detailed data mapping documents for transaction data, settlement flows, and reconciliation processes
Use tools such as Bruno/Postman to test APIs, validate responses, and document payment-related error scenarios
Perform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issues
Support operational teams by identifying and resolving payment and transaction-related inquiries
Develop documentation for new processes, system enhancements, and payment features
Build and maintain HTML email templates supporting digital onboarding and payment-related customer communications

Communication - 20%

Provide effective communication across: Technology, Product, Operations, Sales, Distribution, Marketing
Translate complex technical and payment system concepts into clear, business-friendly language
Partner with stakeholders to improve customer experience (UX/UI) in digital payment journeys

Collaborate with business & technical partners - 30%

Conduct discovery sessions with business and technical stakeholders to define payment system requirements
Support delivery of digital and mobile payment features, ensuring alignment with backend payment infrastructure
Assist with user acceptance testing (UAT) for payment flows and system enhancements
Work closely with engineering teams to validate integration with core payment systems and underlying platforms
Ensure solutions are aligned with business objectives, compliance, and scalability requirements
Contribute to initiatives involving modernization of legacy payment systems

Required Qualifications:

University degree or equivalent business experience
More than 5 years as Business Analyst in a technology-driven or payments-focused environment
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization, problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates.
Proven experience as an IT Business Analyst or similar role in a technology-driven environment.
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications.
Experience analyzing APIs, including understanding endpoints, parameters, and error handling.
Ability to create process maps, workflows, and detailed data mapping documents.
Familiarity with API testing tools such as Bruno, Postman, or similar.
Proficiency in SQL for production investigation and root cause analysis.
Strong written and verbal communication skills to explain technical details to non-technical audiences.
Basic knowledge of HTML and ability to build or edit email templates.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Analyst will identify, document, and analyze business and technical requirements for payment processing and digital customer experiences. They will collaborate with engineering and product teams to deliver scalable payment solutions while managing API integrations and system workflows.

Requirements

Candidates must have over 5 years of experience as a Business Analyst in a technology or payments-focused environment. Proficiency in SQL, API analysis, and requirements gathering is essential, along with a university degree.

Skills

Business analysis
Payments processing
API analysis
SQL
Requirements gathering
Process mapping
Workflow design
API testing
Postman
Bruno
Data mapping
Technical documentation
Stakeholder management
User acceptance testing
HTML
Digital payment systems

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Payments
Real-time rails
Interac
API
SQL
Postman
Bruno
Data mapping
Process maps
UX/UI
HTML
Digital channels
Mobile payments
Transaction flows
Reconciliation
System analysis
Requirements gathering
Project management
Stakeholder engagement
UAT
Payment gateways
Modernization
Financial services
Compliance
Scalability
Customer-centric
Product owner
Engineering
Operations

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