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Added 11 mins ago
C
Senior Financial Analyst
Confidential
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an experienced Sr. Financial Analyst to support financial planning, reporting, and business decision-making for a Toronto, Ontario-based team. This role focuses on…
Added 11 mins ago
I
Business Analyst
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Seeking a Senior Business Analyst with 10+ years of experience gathering and documenting business requirements, developing business cases, and leading business process improvement…
Added 11 mins ago
EJ
Associate Analyst - Financial Planning
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
The Canada Financial Planning team is seeking an Associate Analyst to support the development, maintenance, and delivery of financial planning advice and guidance for our Canadian business.…
Added 27 mins ago
RB
2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
Supporting senior salespeople on live deals and major transactions
Added 27 mins ago
T
Senior Treasury Liquidity Measurement Analyst
TD
Toronto, ON
- Full-time
Strong knowledge of liquidity measurement, financial products, data, analytics, reporting and stakeholder needs.
Added 27 mins ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 41 mins ago
B
Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Breaks down strategic problems, and analyses data and information to provide accounting insights and recommendations.
Added 42 mins ago
SI
Business Analyst/Project Maanger with Capital Markets experience
Smart IT Frame LLC
Mississauga, ON
- Contract
We are seeking an experienced Business Analyst / Project Manager (BA/PM) with strong expertise in Banking & Financial Services, Regulatory Compliance, Regulatory Reporting, Consent Order…
Added 42 mins ago
O
Lead Revenue Operations Analyst
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 1 hour ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Remote, Canada
- Temporary
- Remote
Senior Compensation Analyst, Total Rewards (12-month Contract)
Added 1 hour ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…systems, and provide proactive solutions to safeguard sensitive…
Added 1 hour ago
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[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 1 hour ago
AI
SAP ISU Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions. The candidate will work closely with business stakeholders, analyze…
Added 1 hour ago
W
Senior Analyst, Business Analysis and Insights
Walmart
Mississauga, ON
- Full-time
The Senior Analyst, Business Analysis and Insights will manage the interpretation, analytics reporting, and analysis for key insights and performance recommendations. The role may involve…
Added 1 hour ago
C&
Senior Financial Analyst – Sales
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Are you a finance professional who thrives on turning data into insights and partnering with the business to drive results? Church & Dwight Canada is looking for a Senior Financial Analyst…
Added 1 hour ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Toronto, ON
- Temporary
Senior Compensation Analyst, Total Rewards (12-month Contract)
Added 1 hour ago
MQ
Bilingual QA Analyst
Miipe Quality Solutions
Markham, ON
- $60,000 to $63,000 CAD / year
- Full-time
We are currently seeking a Bilingual Senior QA Analyst (English & French) to join our team in Markham, ON. The ideal candidate will have strong experience in software quality assurance,…
Added 1 hour ago
C
Database developer Smartstream TLM SME Senior Engineer
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 1 hour ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 2 hours ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
High level skills in using data analytics and visualization technologies and tools (e.g. Python, MS Excel, MS SQL, MS Access, PowerBI) to manipulate large data sets to analyze, test,…
Added 2 hours ago
M
RQ11717 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional…
Added 2 hours ago
2I
Senior Business Analyst
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Business Analyst – Senior for a 10-month onsite contract opportunity in Toronto, ON. The candidate must work onsite 5 days a week.
Added 2 hours ago
C
Senior Analyst, Strategic Intelligence, Global D&A
Chubb
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role reports to the Senior Vice President, Data & Analytics Ops, and is a key member of a compact team enabling Chubb’s AI, Data & Analytics teams and initiatives. From this vantage…
Added 2 hours ago
OS
Senior Information Management Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Ontario Securities Commission is seeking a Senior Information Management Analyst to lead the design, implementation, and continuous improvement of enterprise records management and…
Added 2 hours ago
S
Category Growth Specialist, Protein
Sysco
Calgary, AB · Sysco Calgary
- Full-time
…acquiring new business through strategic planning, advanced analytics, and effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach,…

Manulife

Senior Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer experiences.

This role supports initiatives including real-time payments (RTR/Real-Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels.

The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment solutions.

Position Responsibilities:

Process and system analysis - 50%

Clarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilities\
Analyze and document end-to-end payment flows, including: Real-Time Rails (RTR), Interac and domestic payment networks, Credit/debit transaction flows, Cross-border/exchange network integrations
Review and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling)
Document API usage and recommend integration approaches for payment gateways and processing platforms
Develop process maps and workflows illustrating end-to-end payment journeys, including API interaction points
Create detailed data mapping documents for transaction data, settlement flows, and reconciliation processes
Use tools such as Bruno/Postman to test APIs, validate responses, and document payment-related error scenarios
Perform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issues
Support operational teams by identifying and resolving payment and transaction-related inquiries
Develop documentation for new processes, system enhancements, and payment features
Build and maintain HTML email templates supporting digital onboarding and payment-related customer communications

Communication - 20%

Provide effective communication across: Technology, Product, Operations, Sales, Distribution, Marketing
Translate complex technical and payment system concepts into clear, business-friendly language
Partner with stakeholders to improve customer experience (UX/UI) in digital payment journeys

Collaborate with business & technical partners - 30%

Conduct discovery sessions with business and technical stakeholders to define payment system requirements
Support delivery of digital and mobile payment features, ensuring alignment with backend payment infrastructure
Assist with user acceptance testing (UAT) for payment flows and system enhancements
Work closely with engineering teams to validate integration with core payment systems and underlying platforms
Ensure solutions are aligned with business objectives, compliance, and scalability requirements
Contribute to initiatives involving modernization of legacy payment systems

Required Qualifications:

University degree or equivalent business experience
More than 5 years as Business Analyst in a technology-driven or payments-focused environment
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization, problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates.
Proven experience as an IT Business Analyst or similar role in a technology-driven environment.
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications.
Experience analyzing APIs, including understanding endpoints, parameters, and error handling.
Ability to create process maps, workflows, and detailed data mapping documents.
Familiarity with API testing tools such as Bruno, Postman, or similar.
Proficiency in SQL for production investigation and root cause analysis.
Strong written and verbal communication skills to explain technical details to non-technical audiences.
Basic knowledge of HTML and ability to build or edit email templates.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Analyst will identify, document, and analyze business and technical requirements for payment processing and digital customer experiences. They will collaborate with engineering and product teams to deliver scalable payment solutions while managing API integrations and system workflows.

Requirements

Candidates must have over 5 years of experience as a Business Analyst in a technology or payments-focused environment. Proficiency in SQL, API analysis, and requirements gathering is essential, along with a university degree.

Skills

Business analysis
Payments processing
API analysis
SQL
Requirements gathering
Process mapping
Workflow design
API testing
Postman
Bruno
Data mapping
Technical documentation
Stakeholder management
User acceptance testing
HTML
Digital payment systems

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Payments
Real-time rails
Interac
API
SQL
Postman
Bruno
Data mapping
Process maps
UX/UI
HTML
Digital channels
Mobile payments
Transaction flows
Reconciliation
System analysis
Requirements gathering
Project management
Stakeholder engagement
UAT
Payment gateways
Modernization
Financial services
Compliance
Scalability
Customer-centric
Product owner
Engineering
Operations

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