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Added 8 hours ago
B
Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
As a Senior Databricks Data Platform Engineer, you will own the engineering, automation, and day-to-day health of our enterprise Databricks Lakehouse platform. This is a platform-first…
Added 9 hours ago
VB
Senior FP&A and Systems Analyst (6 Month Contract)
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Senior FP&A and Systems Analyst – 6 Month Contract
Added 10 hours ago
AW
Senior Quality Assurance Automation Engineer
Agilus Work Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Contract
🚨 We're Hiring: Senior QA Automation Analyst / QE Lead
Added 12 hours ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
As a Senior Associate SIEM Implementation, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 12 hours ago
CI
Senior Manager, ERP
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Senior Manager, Enterprise Resource Planning (ERP) to lead the strategy, delivery, support, governance, and continuous improvement of Calian’s ERP and HRIS ecosystem,…
Added 12 hours ago
MQ
Bilingual QA Analyst
Miipe Quality Solutions
Markham, ON
- $60,000 to $63,000 CAD / year
- Full-time
We are currently seeking a Bilingual Senior QA Analyst (English & French) to join our team in Markham, ON. The ideal candidate will have strong experience in software quality assurance,…
Added 12 hours ago
C
Senior Broadcast Technologist (T & I) (On-site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…services to video-over-IP. Or, you may be an industry or technical analyst elsewhere seeking an opportunity to join a nationally respected brand and organization where you can grow your…
Added 13 hours ago
M
Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment…
Added 13 hours ago
SC
Programmer Analyst - Permanent (internal/external)
Sudbury Catholic District School Board
Sudbury, ON
- Full-time
Participates (under the functional guidance of the Senior Programmer Analyst) in the effective and reliable operation of corporate systems (e.g. HRP, Finance, Student Information System),…
Added 13 hours ago
I
Senior QA Analyst
Indidual
Toronto, ON
- Contract
AMANST Inc. looking for RQ11674 - Systems Testing/QA Specialist - Senior for a contract opportunity with Government Services Integration Cluster.
Added 13 hours ago
VC
Tax Analyst
Valsoft Corporation
Remote, Canada
- Remote
Room to grow: A clear growth path toward Senior Tax Analyst and Tax Manager.
Added 13 hours ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
…databases and data systems, including database design, maintenance, integration, quality assurance, and stewardship of current and historical fire, fire weather, and related…
Added 14 hours ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 14 hours ago
B
Functional Analyst, SAP SD
BRP
Montreal, QC
- Full-time
We are seeking a Senior SAP SD/SCM Analyst with proven expertise in Sales & Distribution (SD) within both SAP ECC and SAP S/4HANA environments. This role requires a professional who not…
Added 14 hours ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 14 hours ago
MP
Senior Bilingual Telephony Analyst (English/French)
Michael Page
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
As a Senior Bilingual Telephony Analyst, you will be responsible for overseeing and optimizing operational technology systems to support the property sector. Based in Mississauga, this role…
Added 14 hours ago
PR
Corporate Planning & Financial Analyst
Parex Resources
Calgary, AB
- Full-time
…Lead Corporate Planning. The Corporate Planning & Financial Analyst role contributes directly to building on Parex’s success by providing insights that drive optimal business decisions.…
Added 16 hours ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 16 hours ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 16 hours ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing…
Added 16 hours ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 17 hours ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 17 hours ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 18 hours ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
…Analysts, IT Security Administrator and Cybersecurity Risk Analyst in the delivery of HRM’s cybersecurity operations and program roadmap. This position will interact with all levels of…
Added 23 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…

Manulife

Senior Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer experiences.

This role supports initiatives including real-time payments (RTR/Real-Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels.

The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment solutions.

Position Responsibilities:

Process and system analysis - 50%

Clarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilities\
Analyze and document end-to-end payment flows, including: Real-Time Rails (RTR), Interac and domestic payment networks, Credit/debit transaction flows, Cross-border/exchange network integrations
Review and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling)
Document API usage and recommend integration approaches for payment gateways and processing platforms
Develop process maps and workflows illustrating end-to-end payment journeys, including API interaction points
Create detailed data mapping documents for transaction data, settlement flows, and reconciliation processes
Use tools such as Bruno/Postman to test APIs, validate responses, and document payment-related error scenarios
Perform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issues
Support operational teams by identifying and resolving payment and transaction-related inquiries
Develop documentation for new processes, system enhancements, and payment features
Build and maintain HTML email templates supporting digital onboarding and payment-related customer communications

Communication - 20%

Provide effective communication across: Technology, Product, Operations, Sales, Distribution, Marketing
Translate complex technical and payment system concepts into clear, business-friendly language
Partner with stakeholders to improve customer experience (UX/UI) in digital payment journeys

Collaborate with business & technical partners - 30%

Conduct discovery sessions with business and technical stakeholders to define payment system requirements
Support delivery of digital and mobile payment features, ensuring alignment with backend payment infrastructure
Assist with user acceptance testing (UAT) for payment flows and system enhancements
Work closely with engineering teams to validate integration with core payment systems and underlying platforms
Ensure solutions are aligned with business objectives, compliance, and scalability requirements
Contribute to initiatives involving modernization of legacy payment systems

Required Qualifications:

University degree or equivalent business experience
More than 5 years as Business Analyst in a technology-driven or payments-focused environment
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization, problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates.
Proven experience as an IT Business Analyst or similar role in a technology-driven environment.
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications.
Experience analyzing APIs, including understanding endpoints, parameters, and error handling.
Ability to create process maps, workflows, and detailed data mapping documents.
Familiarity with API testing tools such as Bruno, Postman, or similar.
Proficiency in SQL for production investigation and root cause analysis.
Strong written and verbal communication skills to explain technical details to non-technical audiences.
Basic knowledge of HTML and ability to build or edit email templates.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Business Analyst will identify, document, and analyze business and technical requirements for payment processing and digital customer experiences. They will collaborate with engineering and product teams to deliver scalable payment solutions while managing API integrations and system workflows.

Requirements

Candidates must have over 5 years of experience as a Business Analyst in a technology or payments-focused environment. Proficiency in SQL, API analysis, and requirements gathering is essential, along with a university degree.

Skills

Business analysis
Payments processing
API analysis
SQL
Requirements gathering
Process mapping
Workflow design
API testing
Postman
Bruno
Data mapping
Technical documentation
Stakeholder management
User acceptance testing
HTML
Digital payment systems

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Payments
Real-time rails
Interac
API
SQL
Postman
Bruno
Data mapping
Process maps
UX/UI
HTML
Digital channels
Mobile payments
Transaction flows
Reconciliation
System analysis
Requirements gathering
Project management
Stakeholder engagement
UAT
Payment gateways
Modernization
Financial services
Compliance
Scalability
Customer-centric
Product owner
Engineering
Operations

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