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Added 6 mins ago
DT
Mechanical Designer
DCL Technology Group
Concord, ON
- $70,000 to $80,000 CAD / year
- Full-time
…are seeking an experienced Mechanical Designer to join our Engineering team. This hands-on role focuses on SolidWorks design, manufacturing-ready drawings, design for manufacturability,…
Added 6 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…role is highly collaborative and partners closely with Sales, Engineering, Design, Production, Procurement, Site Operations, and Executive Leadership to ensure successful project execution…
Added 6 mins ago
FB
Document Controller
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
…development and implementation of our corporate Document Management System (DMS), including procedures, templates, user guidance, training and process…
Added 6 mins ago
Document Controller
Forbes Bros. Group of Companies
AB
…development and implementation of our corporate Document Management System (DMS), including procedures, templates, user guidance, training and process…
Added 22 mins ago
Engineering Lead Post Booking Optimization - Toronto, ON
Flight Centre
ON
We're looking for an Engineering Lead to own and drive the technical solution behind Post Booking Optimization. This is a high-impact opportunity to design and build systems that…
Added 22 mins ago
Quality Assurance
KEV Group
Toronto, ON
5+ years of software QA experience covering functional, regression, integration, and system testing across multiple platforms
Added 37 mins ago
S
Director – Station Infrastructure
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 37 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Cornwall, ON
- Full-time
…and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end…
Added 37 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Fredericton, NB
- Full-time
…and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end…
Added 37 mins ago
JG
Senior DevOps & Python Platform Engineering Specialist
J&M Group
Montreal, QC
- Contract
We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both…
Added 37 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Woodstock, NB
- Full-time
…and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end…
Added 37 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Markham, ON
- Full-time
…and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end…
Added 37 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Calgary, AB
- Full-time
…and delivery of our field service and work order management platforms - the systems that get technicians to the right job, with the right parts, on time. This role owns the end-to-end…
Added 37 mins ago
HA
Advanced Software Engineer
Honeywell Aerospace
Mississauga, ON
- Full-time
…software applications. This position requires leveraging advanced engineering principles and practices to ensure high-quality software solutions that meet business…
Added 37 mins ago
C
Application Development Tech Lead Analyst, Vice President
Citi
Mississauga, ON
- Full-time
…successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence…
Added 37 mins ago
AM
IP-Post Silicon Validation Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
Supporting issues on customer platforms as required by customer engineering teams.
Added 51 mins ago
AS
Operations Technician (Ad-hoc)
Aker Solutions
St. John's, NL
- Full-time
Process Operations Technician Diploma, Power Engineering Certification, or equivalent technical education.
Added 51 mins ago
A
Expert en ingénierie d'intégration des moteurs / Engine Integration Engineering Expert
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 51 mins ago
UM
Engineering Manager
Ultra Maritime
Dartmouth, NS
- Full-time
· Understands and applies systems/support engineering methods and process, and understands the technology that is the basis for the sonar system.
Added 1 hour ago
HP
Application Support Analyst
Helical Pile Solutions Ltd.
Calgary, AB
- Full-time
Design and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms
Added 1 hour ago
C
Intermediate Audio Technician - TV (French Services) (On Site)
CBC/Radio-Canada
Montreal, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 1 hour ago
T
Data Center Manager
TEKsystems
Calgary, AB
- $110,000 to $115,000 CAD / year
- Full-time
…Certifications (Preferred but not required) Bachelors degree in Engineering, Computer Science, or a related discipline. Industry certifications are considered an asset, including but not…
Added 1 hour ago
SI
UI Developer
SAP IT Business Systeme
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
The CX Order Management Services team is a cloud-native engineering group building the backbone of SAP's commerce fulfillment ecosystem. We ship features that directly impact how global…
Added 1 hour ago
PG
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave…
Added 1 hour ago
N
Lead Rendering Programmer / Programmeur ou programmeuse en rendu Lead
NBCUniversal
Montreal, Quebec
- Full-time
…constraints. You balance hands‑on development with mentorship, system ownership, and long‑term technical…

Manulife

Senior Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer experiences.

This role supports initiatives including real-time payments (RTR/Real-Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels.

The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment solutions.

Position Responsibilities:

Process and system analysis - 50%

Clarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilities\
Analyze and document end-to-end payment flows, including: Real-Time Rails (RTR), Interac and domestic payment networks, Credit/debit transaction flows, Cross-border/exchange network integrations
Review and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling)
Document API usage and recommend integration approaches for payment gateways and processing platforms
Develop process maps and workflows illustrating end-to-end payment journeys, including API interaction points
Create detailed data mapping documents for transaction data, settlement flows, and reconciliation processes
Use tools such as Bruno/Postman to test APIs, validate responses, and document payment-related error scenarios
Perform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issues
Support operational teams by identifying and resolving payment and transaction-related inquiries
Develop documentation for new processes, system enhancements, and payment features
Build and maintain HTML email templates supporting digital onboarding and payment-related customer communications

Communication - 20%

Provide effective communication across: Technology, Product, Operations, Sales, Distribution, Marketing
Translate complex technical and payment system concepts into clear, business-friendly language
Partner with stakeholders to improve customer experience (UX/UI) in digital payment journeys

Collaborate with business & technical partners - 30%

Conduct discovery sessions with business and technical stakeholders to define payment system requirements
Support delivery of digital and mobile payment features, ensuring alignment with backend payment infrastructure
Assist with user acceptance testing (UAT) for payment flows and system enhancements
Work closely with engineering teams to validate integration with core payment systems and underlying platforms
Ensure solutions are aligned with business objectives, compliance, and scalability requirements
Contribute to initiatives involving modernization of legacy payment systems

Required Qualifications:

University degree or equivalent business experience
More than 5 years as Business Analyst in a technology-driven or payments-focused environment
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization, problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates.
Proven experience as an IT Business Analyst or similar role in a technology-driven environment.
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications.
Experience analyzing APIs, including understanding endpoints, parameters, and error handling.
Ability to create process maps, workflows, and detailed data mapping documents.
Familiarity with API testing tools such as Bruno, Postman, or similar.
Proficiency in SQL for production investigation and root cause analysis.
Strong written and verbal communication skills to explain technical details to non-technical audiences.
Basic knowledge of HTML and ability to build or edit email templates.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Analyst will identify, document, and analyze business and technical requirements for payment processing and digital customer experiences. They will collaborate with engineering and product teams to deliver scalable payment solutions while managing API integrations and system workflows.

Requirements

Candidates must have over 5 years of experience as a Business Analyst in a technology or payments-focused environment. Proficiency in SQL, API analysis, and requirements gathering is essential, along with a university degree.

Skills

Business analysis
Payments processing
API analysis
SQL
Requirements gathering
Process mapping
Workflow design
API testing
Postman
Bruno
Data mapping
Technical documentation
Stakeholder management
User acceptance testing
HTML
Digital payment systems

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Payments
Real-time rails
Interac
API
SQL
Postman
Bruno
Data mapping
Process maps
UX/UI
HTML
Digital channels
Mobile payments
Transaction flows
Reconciliation
System analysis
Requirements gathering
Project management
Stakeholder engagement
UAT
Payment gateways
Modernization
Financial services
Compliance
Scalability
Customer-centric
Product owner
Engineering
Operations

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