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Added 15 mins ago
ST
School Bus Driver
Stock Transportation
Haileybury, ON
- Part-time
…for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually…
Added 15 mins ago
ES
COUNTER SALES REPRESENTATIVE
ECCO Supply™
Terrace, BC
- Full-time
Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.
Added 18 mins ago
Data Engineer Sr
Insight Enterprises, Inc.
Toronto, ON
…delivering high-quality data solutions that support business and customer objectives. You will collaborate with architects, engineers, analysts, and stakeholders to modernize data…
Added 26 mins ago
Customer Service Representative
Peak Technologies
Montreal, QC
…and the ability to balance multiple priorities are essential. Success in this entrepreneurial environment requires a focus on mission and…
Added 37 mins ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
Montreal, QC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
Montreal, QC · Saint-Laurent, QC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
Calgary, AB
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Montreal, QC · Saint-Laurent, QC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Montreal, QC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Vancouver, BC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Toronto, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 37 mins ago
CC
Sales Representative
Carlson Construction Group
Port Coquitlam, BC
- Full-time
Corwest Fabrication is looking for a driven, ambitious, and customer-focused Sales Representative to help accelerate our growth and expand our presence across North America. In this role,…
Added 38 mins ago
FR
Security Concierge
FirstService Residential Canada
Mississauga, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 38 mins ago
T
Project Coordinator - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
- $77,520 to $116,280 CAD / year
- Temporary
…funding; coordinates project evaluations; assists in identifying success measurement standards for each project and/or…
Added 38 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Calgary, AB
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 38 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 38 mins ago
C
Software Developer Embedded Systems II (Full Time) – Canada
Cisco
Ottawa, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 38 mins ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
Ottawa, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 44 mins ago
Practice Manager- Clappison Animal Hospital
VetStrategy / Daubigny
Hamilton, ON
…veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive…
Added 44 mins ago
VF
US Carrier Representative
Vortex Freight
Mississauga, ON
- Full-time
We’re looking for a motivated, detail-oriented US Carrier Representative to join our capacity team. This role is 100% focused on sourcing carriers in a high-volume US domestic environment.…
Added 53 mins ago
B
Bilingual Customer Service Representative
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume…
Added 53 mins ago
C
Financial Services Representative - Saint-Jérôme
CIBC
Saint-Jérôme, QC · Centre D'Achats Saint-Jerome
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 53 mins ago
C
Financial Services Representative - Rosemère
CIBC
Rosemère, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 53 mins ago
C
Financial Services Representative - Blainville
CIBC
Blainville, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…

Closed listing

Manulife

Senior Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Closing date: Sep 30, 2026
Experience: More than 5 years of business analysis, process improvement, and/or project delivery experience
Posting language: English
Posted: Sep 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Senior Business Analyst is a key team member who partners with business stakeholders, Product Owners, and cross-functional teams to identify, analyze, and document business requirements and recommend solutions that improve business processes, customer experiences, operational effectiveness, and organizational outcomes. The Senior Business Analyst supports strategic initiatives, technology implementations, process improvements, and new product development under the guidance of the Product Owner. We reserve the right to change duties or assign additional duties at any time with or without notice.

Position Responsibilities:

Business analysis and process improvement

Elicit, analyze, document, and validate business requirements, objectives, and outcomes with stakeholders
Translate business needs into clear functional requirements, user stories, process flows, and business rules
Analyze current business processes and identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences
Support the assessment and evaluation of business problems and recommend practical solutions aligned with strategic objectives
Develop and maintain business requirement documents, workflows, process maps, use cases, and functional specifications
Document current-state and future-state business processes to support change initiatives and system enhancements
Identify impacts of proposed changes on people, processes, policies, systems, and reporting
Support the development and implementation of new processes, products, and business capabilities
Facilitate requirements workshops, discovery sessions, and stakeholder interviews to gather and validate requirements
Assist in the definition of business acceptance criteria and success measures for initiatives
Support business readiness activities and contribute to the development of business procedures and operational documentation
Identify risks, dependencies, assumptions, and opportunities throughout the project lifecycle
Monitor and evaluate implemented solutions to ensure business objectives and expected benefits are achieved

Communication

Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distribution, Compliance, Risk, and other functional teams
Prepare and deliver clear, concise, and professional documentation, recommendations, presentations, and status updates for stakeholders at all levels
Facilitate discussions to build alignment, resolve issues, and support informed decision-making
Communicate complex business concepts and project impacts in a manner that is understandable to both technical and non-technical audiences

Collaborate with business and technical partners

Work closely with stakeholders across the organization to understand business challenges, goals, and operational needs
Conduct interviews, workshops, and collaborative sessions with business and subject matter experts to identify and communicate requirements
Partner with Product Owners, Project Managers, Business Analysts, Quality Assurance teams, and technology teams to ensure business requirements are fully understood and implemented
Support the development of user acceptance testing (UAT) plans, test scenarios, and business validation activities
Coordinate and participate in testing activities to ensure solutions meet business requirements and expectations
Support change management, training, and implementation activities to facilitate successful adoption of new processes and solutions
Act as a liaison between business and technical teams to ensure alignment throughout the delivery lifecycle

Required Qualifications:

University degree or equivalent business experience
More than 5 years of business analysis, process improvement, and/or project delivery experience
Demonstrated experience gathering, documenting, and managing business requirements throughout the project lifecycle
Strong understanding of business analysis methodologies, process mapping, workflow design, and requirements management practices
Ability to handle multiple demands and competing priorities in a fast-paced environment
Strong analytical, critical thinking, and problem-solving skills
Excellent verbal and written communication skills, including facilitation, presentation, and stakeholder management
Proven ability to build relationships and collaborate effectively across business and technology teams
Experience facilitating workshops, interviews, and requirements gathering sessions with diverse stakeholder groups
Ability to create business process maps, user stories, use cases, functional requirements, and business documentation
Experience supporting user acceptance testing, business readiness, and implementation activities
Strong organizational skills with attention to detail and commitment to quality
Ability to work independently and collaboratively within cross-functional teams
Knowledge of Agile, Scrum, Waterfall, or hybrid delivery methodologies
Experience working on technology-enabled business transformation, process improvement, or product initiatives

When you join our team:

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About employer

More about this job

Responsibilities

The Senior Business Analyst partners with stakeholders to identify, analyze, and document business requirements to improve operational effectiveness and customer experiences. They facilitate requirements workshops, support technology implementations, and act as a liaison between business and technical teams throughout the project lifecycle.

Requirements

Candidates must possess a university degree and over 5 years of experience in business analysis, process improvement, or project delivery. Strong analytical skills, proficiency in various delivery methodologies, and the ability to collaborate across cross-functional teams are essential.

Skills

Business analysis
Process improvement
Requirements gathering
Stakeholder management
Process mapping
User stories
Functional specifications
Agile
Scrum
Waterfall
Critical thinking
Problem-solving
Facilitation
User acceptance testing
Change management
Data analysis

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Vacation days
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Process Improvement
Project Delivery
Requirements Management
Workflow Design
Agile
Scrum
Waterfall
User Acceptance Testing
UAT
Stakeholder Management
Business Transformation
Functional Requirements
Use Cases
Process Maps
Change Management
Data Analysis
Financial Services
Operational Efficiency
Business Rules
Strategic Initiatives
Product Development
Collaboration
Facilitation
Documentation
System Enhancements
Business Readiness
Risk Identification
Technology Implementation
Cross-functional Teams

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