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Added 14 mins ago
Resource and Mine Planning Manager
Amrize
Mississauga, ON
The Resource and Mine Planning Manager will be responsible for accurately assessing and estimating Central Canada’s reserves and resources, ensuring annual reporting and filings meet SEC…
Added 14 mins ago
Technical Product Manager
Caseware
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
We are seeking a Technical Product Manager (TPM), Core Platform to help design, build, and scale the foundational platform services that power the Caseware Cloud portfolio. This role will…
Added 14 mins ago
SQL Developer / Data Engineer
TD
Toronto, ON
Full-time
Position Title: Senior SQL Developer / Data Engineer
Added 14 mins ago
Senior Technology Resilience and Availability Management Analyst
TD
Toronto, ON
Full-time
Lead resilience and availability assessments across applications, infrastructure, data, network, cloud, and third-party services to identify vulnerabilities, single points of failure,…
Added 14 mins ago
Head of Domestic Payments, Senior Product Manager – Canada
Citi
Toronto, ON
Full-time
Citi is looking for a senior payments leader to take full ownership of Canada's domestic payment product portfolio - spanning real-time, batch, and legacy rails - and define the next…
Added 28 mins ago
Advisor Risk Model Validation
National Bank of Canada
Montreal, QC
Temporary
of a specialised and experienced team and report to the Senior Manager – Model
Added 28 mins ago
Project Manager -PMO
Pentangle Tech Services | P5 Group
Calgary, AB
Full-time
The ideal candidate is a highly organized, data-driven Project Manager who thrives in a
Added 29 mins ago
Principal Project Manager
DNV
Toronto, ON
Full-time
DNV Energy Systems North America is seeking a Principal Project Manager with deep technical and commercial expertise in energy technologies (e.g. wind, solar, storage, electric-vehicle…
Added 29 mins ago
Senior Project Manager
DNV
Toronto, ON
Full-time
DNV Energy Systems North America is seeking a Senior Project Manager with a strong technical background in energy technologies (e.g. wind, solar, storage, electric-vehicle infrastructure,…
Added 29 mins ago
Buyer
ASSA ABLOY
ON · Woodbridge, ON
Assist the Senior Procurement Specialist with all required stock adjustments, scrap product & obsolete items as assigned, along with month-end reporting activities
Added 44 mins ago
Product Strategy and Operations, Senior Manager - New Verticals | Housing
EliseAI
Toronto, ON
Full-time
As New Verticals, Senior Manager, you will lead the charge in exploring, developing, and launching new products and market opportunities from zero to one, driving significant impact on our…
Added 44 mins ago
Product Strategy and Operations, Manager - New Verticals | Housing
EliseAI
Toronto, ON
Full-time
The salary range for the for Senior Manager is $160,000 - $200,000 CAD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits &…
Added 44 mins ago
Gestionnaire de comptes techniques, Cloud Technical Account Manager - Montreal, ES-Public Sector-Canada
Amazon
Montreal, QC · ON
…sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager…
Added 58 mins ago
Linux Security Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
· 7+ years of software engineering experience with strong expertise in C#, .NET Core, ASP.NET Core, and SQL
Added 58 mins ago
General Manager - Distribution Centre
Canada Cartage Group of Companies
Mississauga, ON
The General Manager is responsible for the overall leadership, performance, and success of a large 250,000 sq ft multi-customer distribution and fulfillment centre. This role oversees all…
Added 58 mins ago
Lead Analytics Solutions Developer
Enercare
Markham, ON
Reports to: Senior Manager, Data Strategy & Analytics
Added 1 hour ago
Cost and Schedule Analyst
Kinectrics
Tiverton, ON
Internship
…Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories…
Added 1 hour ago
Estimator
Ronmor Residential
Calgary, AB
Full-time
The Intermediate/Senior Estimator is responsible for preparing accurate and timely cost estimates and budgets for the company's new residential homes. Working from architectural drawings…
Added 1 hour ago
Project Manager
Collabera
Mississauga, ON
$95 to $99 CAD / hour
Contract
We are looking for an experienced Project Manager to lead the delivery of an IMA (Internal Models Approach) Capital Markets transformation program. The role will manage multiple workstreams…
Added 1 hour ago
Senior Manager, Performance Analytics & Insights
Scotiabank
Toronto, ON
The Senior Manager, Performance Analytics & Insights is responsible for leading the Performance Intelligence function within Strategic Investment & Performance Management (SIPM) for…
Added 1 hour ago
Manager Client Solutions (Full Time Contract 18 Months)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Full-time · Other
The Client Solutions department at Mackenzie Investments is looking for an inspiring, energetic, and dynamic Manager to join our team. Reporting to the Senior Client Solutions Manager, the…
Added 1 hour ago
Senior Manager, Strategic Partnerships
Toronto Region Immigrant Employment Council (TRIEC)
Toronto, ON
Full-time
The Senior Manager, Strategic Partnerships owns TRIEC's employer engagement and partnerships development function - leading TRIEC's strategic relationships across the broader public sector…
Added 2 hours ago
Construction Manager
Walker
Niagara Falls, ON
Full-time
Reporting to the General Manager – Construction Niagara, the Construction Manager serves as a key operational leader, accountable for delivering exceptional project results while developing…
Added 2 hours ago
Senior Manager, Partner Enablement & Certification
Neptune Technology Group
ON · Mississauga, ON
Full-time
…customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of…
Added 2 hours ago
Senior Manager, Network & Field Maintenance
Neptune Technology Group
ON · Mississauga, ON
Full-time
…customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of…

Manulife

Senior Business Analyst, AEM & Digital Experience

Toronto, ON, Canada
Waterloo, ON, Canada

Job type: Full-time
Apply by: Oct 19, 2026
Experience: 5+ years of experience as a Business Analyst, Systems Analyst, or similar role within digital product, platform and/or design system teams.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you an experienced Business Analyst with expertise in Adobe Experience Manager (AEM) and a passion for delivering scalable digital experiences? We are seeking a Senior Business Analyst to serve as a key partner between business, product, design, and technology teams, translating complex business needs into effective AEM solutions and supporting publishing needs across enterprise web and mobile channels.

As a Senior Business Analyst, you will leverage deep AEM expertise to lead requirements analysis, solution design, stakeholder alignment, and initial troubleshooting of web and publishing issues. Partnering with Marketing, Digital Experience, Engineering, Accessibility, and QA teams, you will define requirements, evaluate solutions, support issue resolution, and deliver scalable, user-centered digital experiences.

Position Responsibilities:

Adobe Experience Manager (AEM) & Design System Expertise

Leverage strong knowledge of AEM templates, components, content architecture, and authoring and publishing workflows, along with familiarity with Figma libraries and Storybook, to validate requirements and guide business, design, and technical discussions.
Translate accessibility (WCAG 2.2 AA) and brand compliance criteria into system-level requirements.

Collaborate with designers and engineers to ensure technical feasibility and consistency with the GDS architecture and token strategy.

Perform initial troubleshooting to reproduce web issues, document findings and business impact, and engage the appropriate teams for further investigation and resolution.
Provide AEM publishing support for high-priority requests or urgent fixes, as needed.

Requirements Discovery & Documentation

Partner with Marketers, Design Leads, Technical Leads, and Product Managers to capture, clarify, and translate business and product objectives into AEM and design system requirements.

Evaluate requirements against existing AEM capabilities and recommend component or template reuse, enhancement, or development.
Document functional and non-functional requirements for components, patterns, templates, and tokens - capturing dependencies, edge cases, authoring and accessibility needs.

Write and maintain user stories, acceptance criteria, and success measures in alignment with Agile delivery practices.
Review and refine requirements, designs, authoring workflows, and implementation plans, resolving gaps before development begins.

Help manage and triage publishing requests by clarifying requirements, assessing priorities, and coordinating next steps.

Cross-Functional Collaboration & Alignment

Collaborate with Marketing, Editorial, Design, Development, QA, Analytics, Compliance, Accessibility, and project management partners.
Facilitate requirements sessions, design reviews, planning discussions, and decision-making forums.
Document key decisions, actions, owners, dependencies, and next steps to keep initiatives moving forward.

Identify and manage delivery risks, open decisions, dependencies, blockers, and requirements requiring further review or approval, escalating issues when broader stakeholder alignment or formal approval is needed.

Participate in sprint ceremonies, requirements walkthroughs, refinement sessions, user acceptance testing, and release activities.
Support internal communication and alignment across segments to ensure shared understanding of priorities and progress.

Required Qualifications:

5+ years of experience as a Business Analyst, Systems Analyst, or similar role within digital product, platform and/or design system teams.
Bachelor's degree in Business, Marketing, Technology, or a related discipline.
Hands-on experience with Adobe Experience Manager (AEM), including components, templates, authoring, publishing workflows, and content management practices.
Direct experience with design systems (enterprise or global-scale preferred).
Strong understanding of UX/UI design and front-end development practices (Figma, Storybook, component-driven development).
Proven ability to write clear and comprehensive documentation for both technical and non-technical audiences.
Experience in Agile delivery environments, with comfort managing backlogs and running refinement sessions in Jira/Confluence.
Excellent facilitation and communication skills; adept at bridging business and technical perspectives.

Preferred Qualifications:

Demonstrated ability to manage multiple priorities across global time zones and business lines.
Experience working within a global enterprise or financial services organization.
Background in web publishing, content operations, or digital experience.

When you join our team:

As part of our global team, we’ll support you in shaping the future you want to see.
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Analyst will serve as a key partner between business, product, design, and technology teams to translate complex needs into effective AEM solutions. They will lead requirements analysis, solution design, stakeholder alignment, and initial troubleshooting of web and publishing issues.

Requirements

Candidates must have 5+ years of experience as a Business Analyst or similar role with hands-on experience in Adobe Experience Manager. A bachelor's degree in a relevant discipline and experience in Agile delivery environments are required.

Skills

Adobe Experience Manager
Business analysis
Requirements gathering
Agile delivery
User stories
Figma
Storybook
Accessibility
WCAG 2.2 AA
Content architecture
Stakeholder management
Technical troubleshooting
Jira
Confluence
Digital experience
Front-end development practices

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Adobe Experience Manager
AEM
Business Analyst
Digital Experience
Agile
Jira
Confluence
Figma
Storybook
WCAG
Accessibility
Content Management
Web Publishing
Design Systems
Requirements Analysis
User Acceptance Testing
Sprint Ceremonies
Front-end Development
Financial Services
Stakeholder Alignment
Technical Documentation
Product Management
Content Architecture
Authoring Workflows
System Requirements

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