Jobs in Canada

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Added 7 hours ago
M
Director CX Insights & Activation
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…exceptional user journeys? Reporting to the AVP CX Transformation and Service Design, this role combines strong CX/research leadership with hands-on enablement, ensuring quality research…
Added 10 hours ago
IW
Plan Manager
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 10 hours ago
IW
Plan Manager
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 10 hours ago
PH
Overnight Customer Care Coordinator
ParaMed Home Health Care
Kitchener, ON
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 10 hours ago
IL
Chairman's Council Team Lead
Invesco Ltd.
Charlottetown, PE
- Full-time
…operations of the Transfer Agency business. We are a collaborative, service-focused group that values accuracy, accountability, and continuous development. Team members work closely…
Added 10 hours ago
IC
Product Manager, Investment Product Management
ivari Canada
Toronto, ON
- Full-time
ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of…
Added 11 hours ago
M
Senior Business Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Manulife Contact Centre provides customer service to our Advisors, Clients and other key stakeholders. This team represents the voice and brand of Manulife to thousands of clients by…
Added 11 hours ago
M
Senior Advisor Onboarding & Transitions Specialist
Manulife
Montreal, QC
- Full-time
Strong knowledge of technology used by advisors, including back-office systems, portfolio-management tools, financial-planning software, and how these systems support an advisor practice.
Added 11 hours ago
KS
Credit Card Representative- Travel Team
Kognitive Sales Solutions
Amherstburg, ON
- Full-time
Permanent full-time or part-time opportunities available
Added 11 hours ago
KS
Credit Card Representative- Travel Team
Kognitive Sales Solutions
ON · Essex, Ontario
- Full-time
Permanent full-time or part-time opportunities available
Added 12 hours ago
R&
Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s).
Added 12 hours ago
IC
National Sales Administrator
ivari Canada
Toronto, ON
- Full-time
ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of…
Added 12 hours ago
E
Overnight Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 13 hours ago
MF
Plan Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 14 hours ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 14 hours ago
BC
Client Service Representative, Programs
BFL CANADA
Toronto, ON
- Full-time
We are looking for a Client Service Representative within our Program Group to join our team in our Toronto office!
Added 14 hours ago
UR
Sales Development Program Sales Associate
United Rentals
Terrace, BC
- Full-time
Training: must live within reasonable driving distance of assigned branch and report on-site M-F
Added 15 hours ago
M
Director, Product & Growth
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…cases that clearly articulate customer and business value, financial implications, operational impacts, risks, dependencies and…
Added 16 hours ago
M
Director, Product & Growth
Manulife
Toronto, ON
- Full-time
…cases that clearly articulate customer and business value, financial implications, operational impacts, risks, dependencies and…
Added 16 hours ago
Electrical Sales & Project Manager
Sonepar
London, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 16 hours ago
General Labour - Order Picker
Sonepar
Windsor, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 17 hours ago
KS
Field Sales Representative
Kognitive Sales Solutions
Lethbridge, AB
- Full-time
Permanent full-time or part-time opportunities available
Added 17 hours ago
SL
Bilingual Proposal Coordinator
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 17 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Yorkton, SK
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
Added 17 hours ago
GT
Cashier (Part-Time)
Giant Tiger
Yorkton, SK
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly

Manulife

Senior Business Consultant

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Experience: 5-7 years of business analysis experience
Posting language: English
Posted: Nov 11, 2026

Original job description

The opportunity

Are you self-motivated, constantly driving innovation and efficiency by thinking like an entrepreneur? The Senior Business Consultant role within Manulife Contact Centre could be a perfect fit for you. Your creative solutions and bold ideas are what we are looking for within our team. This role will primarily support our Group Benefits business. As we focus on scalable initiatives and innovations, there may also be opportunities to work with other business units for Canada Segment including Manulife Bank, Insurance and Affinity.

The Manulife Contact Centre provides customer service to our Advisors, Clients and other key stakeholders. This team represents the voice and brand of Manulife to thousands of clients by responding to 100,000+ calls/emails per week and deliver top-quality service experiences. The Senior Business Consultant will be a crucial part of our team’s success.

Responsibilities/ Where you come in:

You will drive business growth, innovation and efficiencies through data-based analysis and collaboration with a team of analysts, developers and trainers
You will Influence key individuals to facilitate implementation of new initiatives and best practices.
You will bring strategic thinking to the team by providing input to business planning and direction
You will develop & present cost/benefit cases and alternative assessments for service and efficiency improvements
You will participate in Agile -based projects and initiatives by identifying and mitigating risks to the Contact Centre while collaborating to build the best solution for the business
You will collaborate with Internal/External audit to ensure risk is managed effectively
You will coordinate the management and ongoing maintenance of business continuity plans

How will you create impact?

Reporting to the Director, Readiness, Delivery and Change, Global Contact Centres, you will be empowered to initiate, plan and deliver solutions to improve client experience, create efficiencies, and align to our strategic direction. You will also be representing the Contact Centre in various projects and initiatives, identifying and mitigating risks as we grow, digitize processes, and introduce new technology. You will have an opportunity to do all this in a wonderfully collaborative, fun, and supportive environment.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

5-7 years of business analysis experience
Self-starter able to work independently even when there is ambiguity
Quick learner that can understand and apply new concepts quickly
Strong analytical, project management and/or problem-solving experience
Demonstrated expertise at evaluating the feasibility or practicality of ideas and options, assessing risks and tradeoffs
Ability to effectively communicate business needs and client/business impacts, both written and verbal
Proven track record of building strong relationships
Excellent ability to collaborate with people from various levels and teams to execute effectively on a comment goal or initiative
Passion for effortless customer service
Excellent, influencing, interpersonal and presentation skills
Demonstrated good judgement and flexibility in dynamic environment
Experience with Group Benefits and/or systems an asset
Experience with Project Management and/or Agile methodology an asset
Experience identifying and coordinating digital solutions an asset

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Business Consultant will drive business growth, innovation, and efficiency through data-based analysis and collaboration with cross-functional teams. They are responsible for managing business continuity plans, mitigating risks in Agile projects, and influencing stakeholders to implement new initiatives.

Requirements

Candidates must have 5-7 years of business analysis experience and strong project management or problem-solving skills. Proficiency in Agile methodology, excellent communication abilities, and a proven track record of building strong relationships are essential for this role.

Skills

Business analysis
Project management
Strategic thinking
Data-based analysis
Agile methodology
Risk management
Problem-solving
Communication
Relationship building
Customer service
Influencing
Presentation skills
Flexibility
Digital solutions
Collaboration
Business planning

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Flexible work policies

Visa sponsorship

Not detected in the job text

Keywords

Business Consultant
Contact Centre
Group Benefits
Agile
Business Analysis
Project Management
Risk Mitigation
Digital Transformation
Financial Services
Data Analysis
Stakeholder Management
Business Continuity
Innovation
Efficiency
Customer Experience
Strategic Planning
Cost-benefit Analysis
Process Improvement
Manulife
John Hancock

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Work requirements

Jobs in Canada