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Added 18 mins ago
M
Senior Business Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…efficiency by thinking like an entrepreneur? The Senior Business Consultant role within Manulife Contact Centre could be a perfect fit for you. Your creative solutions and bold ideas are…
Added 18 mins ago
Talent Consultant (HRBP) (12-month contract)
EY
Toronto, ON · AB · Calgary, AB
To qualify for the role, you must have
Added 33 mins ago
MN
Lead Mechanical Design Engineer
Modern Niagara
Ottawa, ON · Vaughan, ON · AB · Calgary, AB
- Full-time
Lead detailed technical reviews of consultant mechanical designs, including drawings, schematics, calculations, equipment schedules, specifications, and supporting reports.
Added 48 mins ago
R
Senior Consultant, Technical - SR&ED
Ryan
Mississauga, ON
- Full-time
Must have excellent organization and time management skills, strong communication skills, and willingness to learn and be a team player · Valid driver’s license required
Added 48 mins ago
CRM & CDP Technical - Integration Analyst
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Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
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- Full-time
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LC
Senior Manager, Pensions
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Toronto, ON
- Full-time
FSA/FCIA with at least 10 years of experience as a defined benefit pension actuary and consultant.
Added 1 hour ago
IR
Senior Consultant
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Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $90,000 CAD / year
- Full-time
We are currently seeking a Senior Consultant to join our client. As an established member of the
Added 1 hour ago
Climate Change and Sustainability Internship - 2027
Mott MacDonald
Toronto, ON
…build your technical skills while developing the mindset of a consultant; contributing to meaningful work, collaborating to achieve better outcomes, and growing with support every step of…
Added 1 hour ago
II
Consultant – Executive, Training Division
Indian Institutes of Public Health (IIPHs)
Delhi, ON
- Full-time
The Consultant will be responsible for a variety of program administrative activities for ongoing capacity building programs. Major duties and responsibilities include
Added 1 hour ago
PX
Mechanical Technologist
Project XIII Inc
London, ON
- Full-time
Health benefits and employer-matched RRSP program.
Added 1 hour ago
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Montreal, QC
- $80,440 to $107,000 CAD / year
- Full-time
Notre consultant principal en comptes est responsable de:
Added 1 hour ago
GL
Architectural Technologist / Interior Designer
G. L. Smith Planning & Design Inc.
Toronto, ON
- Full-time
Graduate of an Architectural, Architectural Technology or Interior Design program at a recognized post-secondary school
Added 2 hours ago
Health and Safety Coordinator
VCNA
Toronto, ON
…operations while acting as the driver of change, advocate and consultant for occupational health and safety matters for staff and contractors of…
Added 2 hours ago
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Structural Engineer
Hays
Ottawa, ON
- Full-time
Strong client, contractor and consultant communication skills.
Added 2 hours ago
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Seasonal Retail Sales Consultant - Part time - Chinook Centre, AB
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Calgary, AB
- Part-time
As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and…
Added 3 hours ago
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Senior Account Manager
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Calgary, AB
- Full-time
Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both…
Added 3 hours ago
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Health And Safety Consultant
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Barrie, ON
- $75,000 to $95,000 CAD / year
- Full-time
As a Health & Safety Field Consultant you will be providing essential advice, support, and solutions to clients in Barrie, ON and surrounding areas. As a consultant, you will offer field…
Added 3 hours ago
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Senior Architect - Aviation
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Toronto, ON
- Full-time
Support the development and implementation of a more structured Architectural Compliance/Design Assurance Program.
Added 3 hours ago
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Project & Change Management Senior Consultant
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Toronto, ON
- Full-time
As a Senior Consultant, you will support the successful delivery of client projects, including ERP implementations, technology deployments, and business transformation initiatives. You will…
Added 3 hours ago
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Toronto, ON · Greater Toronto Area, ON
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Added 4 hours ago
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AVP, Security Domain Enterprise Architecture
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- Full-time
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Senior Consultant - Contracting & Procurement
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- Full-time
Reporting to the Procurement Manager, the Senior Consultant, Contracting & Procurement is responsible for managing the contracting and procurement activities required to support industrial…
Added 4 hours ago
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Data Partnerships Manager
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Toronto, ON
- Full-time
- Recruit, onboard, and activate agency, consultant, technology, and integration partners to drive high-intent, qualified inbound pipeline.
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Manulife

Senior Business Consultant

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Experience: 5-7 years of business analysis experience
Posting language: English
Posted: Nov 11, 2026

Original job description

The opportunity

Are you self-motivated, constantly driving innovation and efficiency by thinking like an entrepreneur? The Senior Business Consultant role within Manulife Contact Centre could be a perfect fit for you. Your creative solutions and bold ideas are what we are looking for within our team. This role will primarily support our Group Benefits business. As we focus on scalable initiatives and innovations, there may also be opportunities to work with other business units for Canada Segment including Manulife Bank, Insurance and Affinity.

The Manulife Contact Centre provides customer service to our Advisors, Clients and other key stakeholders. This team represents the voice and brand of Manulife to thousands of clients by responding to 100,000+ calls/emails per week and deliver top-quality service experiences. The Senior Business Consultant will be a crucial part of our team’s success.

Responsibilities/ Where you come in:

You will drive business growth, innovation and efficiencies through data-based analysis and collaboration with a team of analysts, developers and trainers
You will Influence key individuals to facilitate implementation of new initiatives and best practices.
You will bring strategic thinking to the team by providing input to business planning and direction
You will develop & present cost/benefit cases and alternative assessments for service and efficiency improvements
You will participate in Agile -based projects and initiatives by identifying and mitigating risks to the Contact Centre while collaborating to build the best solution for the business
You will collaborate with Internal/External audit to ensure risk is managed effectively
You will coordinate the management and ongoing maintenance of business continuity plans

How will you create impact?

Reporting to the Director, Readiness, Delivery and Change, Global Contact Centres, you will be empowered to initiate, plan and deliver solutions to improve client experience, create efficiencies, and align to our strategic direction. You will also be representing the Contact Centre in various projects and initiatives, identifying and mitigating risks as we grow, digitize processes, and introduce new technology. You will have an opportunity to do all this in a wonderfully collaborative, fun, and supportive environment.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

5-7 years of business analysis experience
Self-starter able to work independently even when there is ambiguity
Quick learner that can understand and apply new concepts quickly
Strong analytical, project management and/or problem-solving experience
Demonstrated expertise at evaluating the feasibility or practicality of ideas and options, assessing risks and tradeoffs
Ability to effectively communicate business needs and client/business impacts, both written and verbal
Proven track record of building strong relationships
Excellent ability to collaborate with people from various levels and teams to execute effectively on a comment goal or initiative
Passion for effortless customer service
Excellent, influencing, interpersonal and presentation skills
Demonstrated good judgement and flexibility in dynamic environment
Experience with Group Benefits and/or systems an asset
Experience with Project Management and/or Agile methodology an asset
Experience identifying and coordinating digital solutions an asset

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Business Consultant will drive business growth, innovation, and efficiency through data-based analysis and collaboration with cross-functional teams. They are responsible for managing business continuity plans, mitigating risks in Agile projects, and influencing stakeholders to implement new initiatives.

Requirements

Candidates must have 5-7 years of business analysis experience and strong project management or problem-solving skills. Proficiency in Agile methodology, excellent communication abilities, and a proven track record of building strong relationships are essential for this role.

Skills

Business analysis
Project management
Strategic thinking
Data-based analysis
Agile methodology
Risk management
Problem-solving
Communication
Relationship building
Customer service
Influencing
Presentation skills
Flexibility
Digital solutions
Collaboration
Business planning

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Flexible work policies

Visa sponsorship

Not detected in the job text

Keywords

Business Consultant
Contact Centre
Group Benefits
Agile
Business Analysis
Project Management
Risk Mitigation
Digital Transformation
Financial Services
Data Analysis
Stakeholder Management
Business Continuity
Innovation
Efficiency
Customer Experience
Strategic Planning
Cost-benefit Analysis
Process Improvement
Manulife
John Hancock

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Work requirements

Jobs in Canada