Find work in Canada.

584,052 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
S
Lead Infrastructure Software Developer
Scrawlr
Vancouver, BC
- Full-time
We are seeking a Lead Software Infrastructure Developer to architect, implement, and evolve the core infrastructure powering its consumer-facing cloud applications. This is a high-impact…
Added 2 mins ago
HI
Privacy and Compliance Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Contribute to the departments and team planning
Added 2 mins ago
BI
Pega Lead System Architect
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead scope definition, requirements analysis, solution architecture, functional and technical design, application build, testing, deployment, and production transition.
Added 2 mins ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
Integrated Campaign Strategy & Execution: Lead the end-to-end strategy, multi-channel planning, and execution of offline and integrated marketing campaigns (including TV, Out-of-Home,…
Added 2 mins ago
Project Coordinator
Eclipse Automation
Cambridge, ON
Support the creation of the MS Project schedule throughout the planning phase of the project life cycle
Added 32 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 32 mins ago
A
Manager, Regulatory
ATCO
Edmonton, AB
- Full-time
Lead and support the development of electric utility regulatory applications and submissions, including the General Tariff Application (GTA) and Annual Rule 005 Reporting.
Added 46 mins ago
Manager, Analytical R&D (Lab Automation)
Apotex
Toronto, ON · Etobicoke, ON
…within the Apotex organization. Assists Director in strategic planning, budgeting and…
Added 46 mins ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
…business lines, setting shared standards for critical path planning, launch readiness, and cross-functional…
Added 1 hour ago
AN
Senior Project Manager (Engineering)
Avia NG Airport Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provide technical oversight and leadership for the planning, design, and construction of airport and airfield infrastructure projects.
Added 1 hour ago
4
Capture Director / Business Development
49North
Ottawa, ON · Kanata, ON
- Full-time
Lead strategic project Capture Management for specific high value opportunities ($100M+)
Added 1 hour ago
MD
Construction Project Operations Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Real Estate: We provide a broad range of pre-planning, acquisition, disposition, leasing, project management, relocation, and space management services to facilitate facility and real…
Added 1 hour ago
CC
RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Experience testing Oracle Siebel CRM application is a strong asset
Added 2 hours ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
Responsible for the application of CPG Quality Management System including project specific plans, processes and procedures and guides as extensions to and consistent with the CPG Quality…
Added 2 hours ago
TE
Senior Roadway Design Engineer
Target Engineering Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
As a Senior Roadway Design Engineer, you will provide technical leadership and engineering expertise in the planning, design, and delivery of complex transportation infrastructure projects.…
Added 2 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
GO
Senior Policy Advisor
Government of Yukon
Whitehorse, YT
- Full-time
Strategic Policy And Planning Provides Policy Leadership Across Health And Social Services And Brings a Strategic Lens To The Policy Work Of The Department. We Provide Corporate Policy…
Added 3 hours ago
S
Explorer | Director | Market Research | Ontario
Savanta
Toronto, ON
- Full-time
Are you ready to lead impactful projects and transform data into compelling stories? At Explorer, you'll drive client success and team excellence.
Added 4 hours ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
In this role, you will lead, coach and develop a team of advisors, helping them build confidence, strengthen sales capabilities and deliver meaningful outcomes for clients. Through…
Added 4 hours ago
AH
Associate Surgical Physician - Urology
Alberta Health Services
Grande Prairie, AB
- Full-time
…performed under the supervision of the surgeon / physician lead and in collaboration with the multidisciplinary care team. Some of the associate physician responsibilities can include, but…
Added 4 hours ago
R
Client Implementation Lead- EN
RBC
Montreal, QC
- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
Added 4 hours ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the Lead, Employee Health, this position is responsible for providing proactive disability and rehabilitation case management services, workplace accommodation support,…
Added 4 hours ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.
Added 4 hours ago
R
Director, Cash Management
RBC
Toronto, ON
- Full-time
Lead the compilation of cash flow forecasts for funding and intraday collateral needs, demonstrating capabilities to forecast key intraday liquidity risk items for large time-sensitive…
Added 4 hours ago
R
Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
- Full-time
Ensure high employee engagement through talent management, development and career planning

Manulife

Senior Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address the underlying business need.

You will lead analysis for medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and strengthen analysis practices across the team. Success in this role requires analytical depth, confidence to challenge assumptions constructively, sound judgement in ambiguity, and a genuine interest in coaching other analysts.

Position Responsibilities:

Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.
Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.
Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.
Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.
Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.
Define data mappings, interface requirements, and non-functional requirements for complex integration work.
Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.
Make prioritization and value trade-offs clear to support informed scope decisions.
Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.
Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.
Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.
Represent the business perspective in design sessions, governance forums, and prioritization discussions.
Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Required Qualifications:

5–10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization.
Strong hands-on experience across the areas below, with depth in several areas and working knowledge of the others:
Requirements and Analysis: Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.
Process Analysis: Complex cross-system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis.
Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning.
Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; and data-based impact assessment.
Technical Literacy: REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility.
Documentation and Tooling: Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools.
Testing and Validation: UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign-off.
Stakeholder Engagement and Facilitation: Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation.
Proven experience owning requirements end to end, including initiatives where scope changed during delivery.
A track record of constructively challenging requirements and improving the resulting business or delivery outcome.
Experience mentoring or coaching less experienced analysts.
Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.
Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete.

Preferred Qualifications:

Any of the following would be an asset:

Business Case and Value: Business case development, benefits definition and tracking, and cost-value trade-off analysis.
Additional Tools: Azure DevOps, ServiceNow, Figma or other wireframing tools, and Bruno or Postman for API exploration.
Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design.
Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.
Quality and Test Management: Xray test management, regression strategy, and accessibility requirements, including WCAG.
Industry Experience: Individual insurance, annuities, group benefits, wealth, or banking; advisor-facing or customer-facing digital products; and policy administration or claims platforms.
Risk and Compliance: Regulatory change delivery, audit and control requirements, and personally identifiable information and data protection considerations.
Legacy Modernization and Migration: Mainframe-fronting or legacy modernization programs, data migration requirements, and parallel-run validation.
Certifications: IIBA CCBA or CBAP, Certified Scrum Product Owner, SAFe, or an equivalent credential.
Experience supporting regulatory or compliance-driven delivery with fixed external deadlines.
Experience supporting a modernization or platform migration program.
The ability to understand the broader organizational context, evaluate alternatives, and identify overlooked opportunities.
Strong presentation, relationship-building, and interpersonal skills.
Contributions to a broader analysis community through practice groups, standards development, or knowledge sharing.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

Own end-to-end requirements and analysis for medium-sized initiatives, from discovery and stakeholder alignment through delivery, user acceptance testing, and benefits realization. Guide process and data analysis, solution and scope decisions, documentation standards, and post-implementation reviews while representing business needs and mentoring other analysts.

Requirements

Requires 5–10 years of business or business systems analysis experience, including end-to-end ownership of medium-sized initiatives, strong facilitation and requirements skills, and hands-on experience with process analysis, Agile delivery, SQL, integrations, and UAT. Candidates should be able to challenge assumptions constructively, manage competing stakeholder needs, communicate with technical and senior business audiences, and coach less experienced analysts.

Skills

Requirements Elicitation and Analysis
Workshop Facilitation
Process Mapping and Redesign
Root-Cause Analysis
SQL and Data Analysis
Data Mapping and Integration Requirements
Agile Delivery
Backlog Ownership and Refinement
REST APIs and Integration Patterns
User Acceptance Testing
Stakeholder Management
Scope and Prioritization
Requirements Traceability
Mentoring and Coaching
Business Case and Benefits Tracking
Regulatory and Compliance Delivery

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Pension Plan
Global Share Ownership Plan with Employer Matching
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Business Rules
BPMN
Scrum
Kanban
SQL
Data Modeling
REST APIs
OpenAPI
Swagger
Jira
Confluence
Visio
Lucidchart
Azure DevOps
ServiceNow
Figma
Postman
Power BI
Databricks
KQL
Xray
WCAG
Lean Six Sigma
IIBA CCBA
IIBA CBAP
SAFe

Report this job