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Added 6 mins ago
VC
Co-Regional Medical Director, Quality and Safety
Vancouver Coastal Health
Vancouver, BC
- Full-time
Providing leadership for the implementation of the Quality Plan, ensuring quality and patient safety principles are embedded in clinical decision-making and care delivery.
Added 6 mins ago
AC
Manager, Tax / Directeur(trice), Fiscalité
ACCA Careers
Bathurst, NB
- Full-time
Lead multiple client facing engagement teams responsible for the completion of tax engagements
Added 6 mins ago
SP
Program Manager, Major Projects.
Spark Power
AB · Edmonton, AB
- Full-time
…Major Projects. is accountable for the successful end-to-end delivery of Spark Power's largest and most complex programs and projects, spanning both high voltage and low voltage electrical…
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A
Senior Project Manager
ATCO
Calgary, AB
- Full-time
Ability to lead continuous improvement initiatives that enhance project delivery performance and organizational capability.
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Senior Estimator, Pacific Link (Contract)
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Calgary, AB
…evaluation through definition, sanction, execution readiness and…
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Senior Manager, Business Technology Analyst (FX Technology)
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Toronto, ON
…Operations, Risk, Finance, and Technology teams, the incumbent will lead requirements discovery, process optimization, target-state design, and solution delivery for complex front-to-back…
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Senior Manager, Data Strategy and Operations
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Toronto, ON
The Canadian Banking Analytics, Personalization & Innovation team is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the…
Added 6 mins ago
Provincia GSAR Lead (Program Admin Officer 4)
The Government of Nova Scotia
Dartmouth, NS
…Agency’s mission is to create a Centre of Excellence in the delivery of public safety communications, dispatch, and related technologies across Nova Scotia and Atlantic…
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E
Manager, Project Delivery
EPCOR
Edmonton, AB
- Full-time
We are hiring multiple full-time permanent Manager, Project Delivery positions across EPCOR's water and wastewater operations in Edmonton, Alberta. These opportunities support a variety of…
Added 6 mins ago
S
Senior Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
…private-sector clients. As part of the Urban Water Resources Water Delivery Team, you will serve as a senior technical resource for sanitary, stormwater, combined sewer, drainage, and water…
Added 6 mins ago
S
Urban Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
…private-sector clients. As part of the Urban Water Resources Water Delivery Team, you will contribute to the assessment and management of sanitary, stormwater, combined sewer, drainage, and…
Added 6 mins ago
HL
Warehouse Operations Supervisor, 2nd Shift (evenings)
High Liner Foods
Lunenburg, NS
- Full-time
Co-ordinate safe efficient delivery of materials to the production floor using Highliners WMS. (Warehouse management system).
Added 6 mins ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and…
Added 6 mins ago
SI
Salesforce Data Cloud Consultant
Smart IT Frame LLC
Toronto, ON
- Contract
Collaborate with crossfunctional teams to ensure successful delivery and adoption
Added 6 mins ago
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Lead Electrical Designer
Airswift
Calgary, AB
- Contract
The Lead Electrical Designer will be responsible for providing technical direction and hands on design expertise while overseeing the quality, consistency, and timely delivery of electrical…
Added 6 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 6 mins ago
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Adobe CDP Architect
Aptino, Inc.
Vancouver, BC
- $65 to $70 CAD / hour
- Contract
We are looking for an experienced Adobe CDP Architect to lead a customer data and journey transformation program for a leading Canadian utility client.
Added 6 mins ago
TC
API QE Lead
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 6 mins ago
IS
Native App Developer
Iris Software Inc.
Toronto, ON
- Contract
Lead the transformation of mobile applications from hybrid web/native architecture to fully native iOS and Android platforms.
Added 6 mins ago
MI
Executive Director / Direction générale
MR5 InnovAction Solutions Inc.
Moncton, NB
- Full-time
…Reporting to a community-based Board of Directors, you will lead staff and day-to-day operations, serve as the organization’s chief fundraiser and public representative, and guide the…
Added 6 mins ago
AG
Assistant Manager, Middle Office
Apex Group Ltd
Toronto, ON
- Full-time
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing
Added 6 mins ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 6 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
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At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 6 mins ago
BI
PeopleSoft HCM Technical Delivery Lead
BURGEON IT SERVICES
Mississauga, ON
- Contract
…effectively with onsite teams and business stakeholders, also lead the deliverables, ensuring seamless payroll processing and HCM…
Added 21 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
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Manulife

Senior Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

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Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address the underlying business need.

You will lead analysis for medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and strengthen analysis practices across the team. Success in this role requires analytical depth, confidence to challenge assumptions constructively, sound judgement in ambiguity, and a genuine interest in coaching other analysts.

Position Responsibilities:

Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.
Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.
Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.
Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.
Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.
Define data mappings, interface requirements, and non-functional requirements for complex integration work.
Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.
Make prioritization and value trade-offs clear to support informed scope decisions.
Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.
Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.
Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.
Represent the business perspective in design sessions, governance forums, and prioritization discussions.
Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Required Qualifications:

5–10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization.
Strong hands-on experience across the areas below, with depth in several areas and working knowledge of the others:
Requirements and Analysis: Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.
Process Analysis: Complex cross-system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis.
Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning.
Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; and data-based impact assessment.
Technical Literacy: REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility.
Documentation and Tooling: Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools.
Testing and Validation: UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign-off.
Stakeholder Engagement and Facilitation: Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation.
Proven experience owning requirements end to end, including initiatives where scope changed during delivery.
A track record of constructively challenging requirements and improving the resulting business or delivery outcome.
Experience mentoring or coaching less experienced analysts.
Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.
Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete.

Preferred Qualifications:

Any of the following would be an asset:

Business Case and Value: Business case development, benefits definition and tracking, and cost-value trade-off analysis.
Additional Tools: Azure DevOps, ServiceNow, Figma or other wireframing tools, and Bruno or Postman for API exploration.
Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design.
Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.
Quality and Test Management: Xray test management, regression strategy, and accessibility requirements, including WCAG.
Industry Experience: Individual insurance, annuities, group benefits, wealth, or banking; advisor-facing or customer-facing digital products; and policy administration or claims platforms.
Risk and Compliance: Regulatory change delivery, audit and control requirements, and personally identifiable information and data protection considerations.
Legacy Modernization and Migration: Mainframe-fronting or legacy modernization programs, data migration requirements, and parallel-run validation.
Certifications: IIBA CCBA or CBAP, Certified Scrum Product Owner, SAFe, or an equivalent credential.
Experience supporting regulatory or compliance-driven delivery with fixed external deadlines.
Experience supporting a modernization or platform migration program.
The ability to understand the broader organizational context, evaluate alternatives, and identify overlooked opportunities.
Strong presentation, relationship-building, and interpersonal skills.
Contributions to a broader analysis community through practice groups, standards development, or knowledge sharing.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Own end-to-end requirements and analysis for medium-sized initiatives, from discovery and stakeholder alignment through delivery, user acceptance testing, and benefits realization. Guide process and data analysis, solution and scope decisions, documentation standards, and post-implementation reviews while representing business needs and mentoring other analysts.

Requirements

Requires 5–10 years of business or business systems analysis experience, including end-to-end ownership of medium-sized initiatives, strong facilitation and requirements skills, and hands-on experience with process analysis, Agile delivery, SQL, integrations, and UAT. Candidates should be able to challenge assumptions constructively, manage competing stakeholder needs, communicate with technical and senior business audiences, and coach less experienced analysts.

Skills

Requirements Elicitation and Analysis
Workshop Facilitation
Process Mapping and Redesign
Root-Cause Analysis
SQL and Data Analysis
Data Mapping and Integration Requirements
Agile Delivery
Backlog Ownership and Refinement
REST APIs and Integration Patterns
User Acceptance Testing
Stakeholder Management
Scope and Prioritization
Requirements Traceability
Mentoring and Coaching
Business Case and Benefits Tracking
Regulatory and Compliance Delivery

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Pension Plan
Global Share Ownership Plan with Employer Matching
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Business Rules
BPMN
Scrum
Kanban
SQL
Data Modeling
REST APIs
OpenAPI
Swagger
Jira
Confluence
Visio
Lucidchart
Azure DevOps
ServiceNow
Figma
Postman
Power BI
Databricks
KQL
Xray
WCAG
Lean Six Sigma
IIBA CCBA
IIBA CBAP
SAFe

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