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Added 3 hours ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
…assets of more than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration…
Added 3 hours ago
T
Account Director
Tru
Toronto, ON
- Full-time
The Account Director owns the full client lifecycle for a $3M to $5M account portfolio, serving as an executive advisor to clients and a strategic partner to internal teams. This role leads…
Added 7 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 8 hours ago
A
HR Solutions Partner
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Acting as a trusted advisor, the Solutions Partner builds strong relationships with senior managers, offering coaching, policy guidance and practical support rooted in deep HR discipline…
Added 8 hours ago
PM
Director Finance Business Partnership
Philip Morris International
Toronto, ON
- Full-time
The Finance Director champions continuous improvement through analytics, reporting enhancements, digital tools, and process simplification. The role also develops high-performing teams and…
Added 11 hours ago
M
AVP Strategy - Intermediary, Product, Institutional
Manulife
Toronto, ON
- Full-time
Reporting to the Head of GWAM Strategy and Transformation, the AVP, Strategy – Retail Intermediary, Product and Institutional is a strategic partner to the relevant business leadership…
Added 12 hours ago
M
AVP Retirement & Wealth Strategy
Manulife
Toronto, ON
- Full-time
Reporting to the Head of GWAM Strategy & Transformation, the AVP, Retirement & Wealth Strategy is a key member of the finance & strategy team and an important catalyst and contributor to…
Added 13 hours ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Our Calgary-based client is seeking an experienced Senior Accountant to join its Finance team. Reporting directly to leadership, this role supports financial operations through month-end…
Added 14 hours ago
A
Director, Treasury & Business Intelligence
Avana
Regina, SK
- Full-time
Business Intelligence and Performance Reporting
Added 14 hours ago
BF
Business Partner People & Culture
BC Financial Services Authority
Vancouver, BC
- $73,182 to $107,310 CAD / year
- Full-time
The People & Culture Business Partner plays a crucial role in developing, implementing, monitoring, and maintaining programs that encompass occupational health and safety, human resources…
Added 15 hours ago
L
Senior Auditor, Operations | Contract Until March 2028
lululemon
Vancouver, BC
- Full-time
The Global Risk & Advisory Services team is responsible for the internal audit, risk advisory and enterprise risk management portfolios at lululemon. We leverage our risk and control…
Added 15 hours ago
L
Senior Auditor, Technology | Contract Until March 2028
lululemon
Vancouver, BC
- Full-time
The Global Risk & Advisory Services team is responsible for the internal audit, risk advisory and enterprise risk management portfolios at lululemon. We leverage our risk and control…
Added 15 hours ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Reporting to the Lead, Program Partnerships & Projects, the Programming Research Specialist will research, evaluate and provide reports and recommendations regarding grants, RFPs and…
Added 15 hours ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 15 hours ago
D
Offensive and defensive security advisor
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a defensive security advisor, you help identify, analyze, eradicate and mitigate threats to Desjardins's systems, networks and applications. You analyze security incidents and determine…
Added 15 hours ago
C
Applications Development AI Developer, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Perform Integration work and L3 support for over 20+ vendor applications supporting the Tax Reporting, Tax Diligence, and Tax Withholding space. The role involves working with our vendor…
Added 15 hours ago
B
Senior Manager, Strategic Learning
BMO
Toronto, ON · FCP
- Full-time
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Added 15 hours ago
RP
Audit and Risk Officer
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
Our vision is a waste-free and prosperous Ontario. And our mission is to support waste reduction and resource recovery by enforcing compliance with Ontario’s producer responsibility laws,…
Added 15 hours ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design.
Added 15 hours ago
KS
Marketing Manager, Growth & Client Engagement
K2 Services
Corporate Canada Eastern Office
- Full-time
Serve as a trusted marketing advisor for assigned clients, understanding their business objectives and growth priorities.
Added 15 hours ago
WS
Director, Finance & Business Intelligence
Workplace Safety & Prevention Services
Toronto, ON · Greater Toronto Area, Canada
- $166,261.26 to $182,887.39 CAD / year
- Full-time
…not-for-profit organization committed to protecting Ontario’s workers and businesses. It serves more than 174,000 member firms and 4.2 million workers across the agricultural, manufacturing…
Added 16 hours ago
Director, Total Rewards
Transportation Equipment Network - Canada
Mississauga, ON
Develop executive dashboards, workforce analytics, and reporting related to compensation, benefits, turnover, and rewards effectiveness.
Added 16 hours ago
TC
Human Resources Operations Advisor
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager, Human Resources, the Human Resources Operations Advisor is a key member of the People and Culture team and is responsible for providing portfolio-based operational…
Added 16 hours ago
OS
Marketing Manager, Growth & Client Engagement
Opensity Solutions
Burlington, ON
- Full-time
Serve as a trusted marketing advisor for assigned clients, understanding their business objectives and growth priorities.
Added 16 hours ago
M
Sales Enablement Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON
- Full-time
Partner with relevant team members to plan and deliver in-person and virtual advisor events, educational programs, promotional activities, and internal meetings.

Manulife

Senior Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

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Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address the underlying business need.

You will lead analysis for medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and strengthen analysis practices across the team. Success in this role requires analytical depth, confidence to challenge assumptions constructively, sound judgement in ambiguity, and a genuine interest in coaching other analysts.

Position Responsibilities:

Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.
Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.
Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.
Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.
Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.
Define data mappings, interface requirements, and non-functional requirements for complex integration work.
Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.
Make prioritization and value trade-offs clear to support informed scope decisions.
Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.
Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.
Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.
Represent the business perspective in design sessions, governance forums, and prioritization discussions.
Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Required Qualifications:

5–10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization.
Strong hands-on experience across the areas below, with depth in several areas and working knowledge of the others:
Requirements and Analysis: Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.
Process Analysis: Complex cross-system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis.
Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning.
Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; and data-based impact assessment.
Technical Literacy: REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility.
Documentation and Tooling: Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools.
Testing and Validation: UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign-off.
Stakeholder Engagement and Facilitation: Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation.
Proven experience owning requirements end to end, including initiatives where scope changed during delivery.
A track record of constructively challenging requirements and improving the resulting business or delivery outcome.
Experience mentoring or coaching less experienced analysts.
Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.
Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete.

Preferred Qualifications:

Any of the following would be an asset:

Business Case and Value: Business case development, benefits definition and tracking, and cost-value trade-off analysis.
Additional Tools: Azure DevOps, ServiceNow, Figma or other wireframing tools, and Bruno or Postman for API exploration.
Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design.
Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.
Quality and Test Management: Xray test management, regression strategy, and accessibility requirements, including WCAG.
Industry Experience: Individual insurance, annuities, group benefits, wealth, or banking; advisor-facing or customer-facing digital products; and policy administration or claims platforms.
Risk and Compliance: Regulatory change delivery, audit and control requirements, and personally identifiable information and data protection considerations.
Legacy Modernization and Migration: Mainframe-fronting or legacy modernization programs, data migration requirements, and parallel-run validation.
Certifications: IIBA CCBA or CBAP, Certified Scrum Product Owner, SAFe, or an equivalent credential.
Experience supporting regulatory or compliance-driven delivery with fixed external deadlines.
Experience supporting a modernization or platform migration program.
The ability to understand the broader organizational context, evaluate alternatives, and identify overlooked opportunities.
Strong presentation, relationship-building, and interpersonal skills.
Contributions to a broader analysis community through practice groups, standards development, or knowledge sharing.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Own end-to-end requirements and analysis for medium-sized initiatives, from discovery and stakeholder alignment through delivery, user acceptance testing, and benefits realization. Guide process and data analysis, solution and scope decisions, documentation standards, and post-implementation reviews while representing business needs and mentoring other analysts.

Requirements

Requires 5–10 years of business or business systems analysis experience, including end-to-end ownership of medium-sized initiatives, strong facilitation and requirements skills, and hands-on experience with process analysis, Agile delivery, SQL, integrations, and UAT. Candidates should be able to challenge assumptions constructively, manage competing stakeholder needs, communicate with technical and senior business audiences, and coach less experienced analysts.

Skills

Requirements Elicitation and Analysis
Workshop Facilitation
Process Mapping and Redesign
Root-Cause Analysis
SQL and Data Analysis
Data Mapping and Integration Requirements
Agile Delivery
Backlog Ownership and Refinement
REST APIs and Integration Patterns
User Acceptance Testing
Stakeholder Management
Scope and Prioritization
Requirements Traceability
Mentoring and Coaching
Business Case and Benefits Tracking
Regulatory and Compliance Delivery

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Pension Plan
Global Share Ownership Plan with Employer Matching
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Business Rules
BPMN
Scrum
Kanban
SQL
Data Modeling
REST APIs
OpenAPI
Swagger
Jira
Confluence
Visio
Lucidchart
Azure DevOps
ServiceNow
Figma
Postman
Power BI
Databricks
KQL
Xray
WCAG
Lean Six Sigma
IIBA CCBA
IIBA CBAP
SAFe

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