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Added 5 hours ago
W
Senior Cost Analyst
Worley
Markham, ON
- Full-time
…Controls team. This hybrid role combines Power BI development and analytics with hands-on project cost control responsibilities, providing an opportunity to both develop reporting solutions…
Added 6 hours ago
RB
Risk Analyst, Third Party Disaster Readiness
Royal Bank of Canada
Toronto, ON
- Full-time
…maintain a successful Centre of Excellence via clearly documented risk assessment processes, insightful reporting, and alignment to industry and internal standards, and…
Added 8 hours ago
F
Senior Business immigration Analyst
Fragomen
ON · Ontario, Canada
- Full-time
About the Role: Fragomen’s Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training,…
Added 8 hours ago
WC
Senior Analyst, Specialty Compliance and Ethics
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Mississauga, ON
- Full-time
Support approval decisions by identifying required risk mitigations, usage conditions, monitoring requirements, or escalation for higher-risk initiatives.
Added 10 hours ago
R
Risk Analyst, Third Party Disaster Readiness
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Toronto, ON
- Full-time
…maintain a successful Centre of Excellence via clearly documented risk assessment processes, insightful reporting, and alignment to industry and internal standards, and…
Added 10 hours ago
C
Application Development Technology Lead Analyst
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Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 11 hours ago
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Senior Analyst, PMO
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Toronto, ON
- Full-time
Reporting to the Manager, PMO Governance and Administration, you will be responsible for project governance and control, project tracking and reporting, data modelling, process automation,…
Added 11 hours ago
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SOC 3 Lead Analyst
Altis
Toronto, ON
- $80,000 to $105,000 CAD / year
- Full-time
Join a leading organization in the financial technology sector as a SOC Analyst, Tier III, where you’ll play a critical role in protecting the systems and digital infrastructure that…
Added 11 hours ago
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Contract Senior Analyst
Accenture
Ottawa, ON
- Full-time
The CM Contract Senior Analyst applies the CM skills with growing independence using AI-enabled tools to run routine contract lifecycle activity reliably, turning contract data into useful…
Added 12 hours ago
IF
Security Analyst II - Incident Response
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Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
Escalate complex or high-impact incidents to senior analysts, incident commanders, and relevant technology or business stakeholders.
Added 13 hours ago
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Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 13 hours ago
W
Senior Analyst, Specialty Compliance and Ethics
Walmart
Mississauga, ON
- Full-time
Support approval decisions by identifying required risk mitigations, usage conditions, monitoring requirements, or escalation for higher-risk initiatives.
Added 13 hours ago
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Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 14 hours ago
Fraud Analyst
First West
Langley (District), BC · Langley, BC
Under direction from the Team Lead, Fraud Detection & Analytics, supports the organization’s fraud prevention and detection capabilities through fraud monitoring, data analysis and…
Added 14 hours ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
The IT Operations Analyst IV role responsible for supporting day-to-day technology operations, asset management, reporting, process governance, and administrative activities within a…
Added 14 hours ago
M
Senior Analyst, Risk Management Solutions and Integrations
Manulife
Toronto, ON
- Full-time
Are you a practical problem solver who can connect finance, data, technology, and AI? Do you enjoy translating complex asset-liability management and hedging needs into reliable solutions?…
Added 16 hours ago
Senior Analyst, Client Onboarding, Global Banking & Markets (GWO)
Scotiabank
Toronto, ON
GBM Onboarding Canada is a critical component in the bank’s overall AML Compliance efforts. The Senior Analyst assists in onboarding customers to GBM, ensuring we meet Enterprise-Wide and…
Added 17 hours ago
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Senior Financial Analyst, Capital Markets Accounting
CIBC
Toronto, ON
- Full-time
The Senior Financial Analyst will work with Front Office in Capital Markets, Capital Markets CFO team, Finance Product Control and various infrastructure groups (such as Operations, Risk,…
Added 17 hours ago
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Sr. Financial Analyst, Treasury Product Control
CIBC
Toronto, ON
- Full-time
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Added 19 hours ago
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Senior HR Workday Technology Analyst
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Toronto, ON
- Full-time
We are seeking a highly motivated Technology Analyst to support our Workday HR application team. This role will focus on application configuration, security, organizational structures, data…
Added 19 hours ago
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IAM RBAC Business Solution Analyst Lead
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Toronto, ON
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The opportunity to work with business, technology, IAM, security, HR, and risk stakeholders across multiple regions and functions.
Added 22 hours ago
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Analyst, Risk
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Toronto, ON
- Full-time
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Added 1 day ago
Analyst, Risk
Rogers Communications
Toronto, ON
Posting Category/Function: Reporting and Analytics & Analyst
Added 1 day ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
This role reports to the Senior Finance Manager, BWI Finance, within the Global Technology & Solutions (GTS) Finance team. GTS plays a critical role in enabling the bank's strategic…
Added 1 day ago
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Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
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Manulife

Senior Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

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Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address the underlying business need.

You will lead analysis for medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and strengthen analysis practices across the team. Success in this role requires analytical depth, confidence to challenge assumptions constructively, sound judgement in ambiguity, and a genuine interest in coaching other analysts.

Position Responsibilities:

Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.
Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.
Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.
Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.
Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.
Define data mappings, interface requirements, and non-functional requirements for complex integration work.
Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.
Make prioritization and value trade-offs clear to support informed scope decisions.
Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.
Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.
Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.
Represent the business perspective in design sessions, governance forums, and prioritization discussions.
Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Required Qualifications:

5–10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization.
Strong hands-on experience across the areas below, with depth in several areas and working knowledge of the others:
Requirements and Analysis: Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.
Process Analysis: Complex cross-system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis.
Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning.
Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; and data-based impact assessment.
Technical Literacy: REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility.
Documentation and Tooling: Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools.
Testing and Validation: UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign-off.
Stakeholder Engagement and Facilitation: Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation.
Proven experience owning requirements end to end, including initiatives where scope changed during delivery.
A track record of constructively challenging requirements and improving the resulting business or delivery outcome.
Experience mentoring or coaching less experienced analysts.
Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.
Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete.

Preferred Qualifications:

Any of the following would be an asset:

Business Case and Value: Business case development, benefits definition and tracking, and cost-value trade-off analysis.
Additional Tools: Azure DevOps, ServiceNow, Figma or other wireframing tools, and Bruno or Postman for API exploration.
Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design.
Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.
Quality and Test Management: Xray test management, regression strategy, and accessibility requirements, including WCAG.
Industry Experience: Individual insurance, annuities, group benefits, wealth, or banking; advisor-facing or customer-facing digital products; and policy administration or claims platforms.
Risk and Compliance: Regulatory change delivery, audit and control requirements, and personally identifiable information and data protection considerations.
Legacy Modernization and Migration: Mainframe-fronting or legacy modernization programs, data migration requirements, and parallel-run validation.
Certifications: IIBA CCBA or CBAP, Certified Scrum Product Owner, SAFe, or an equivalent credential.
Experience supporting regulatory or compliance-driven delivery with fixed external deadlines.
Experience supporting a modernization or platform migration program.
The ability to understand the broader organizational context, evaluate alternatives, and identify overlooked opportunities.
Strong presentation, relationship-building, and interpersonal skills.
Contributions to a broader analysis community through practice groups, standards development, or knowledge sharing.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Own end-to-end requirements and analysis for medium-sized initiatives, from discovery and stakeholder alignment through delivery, user acceptance testing, and benefits realization. Guide process and data analysis, solution and scope decisions, documentation standards, and post-implementation reviews while representing business needs and mentoring other analysts.

Requirements

Requires 5–10 years of business or business systems analysis experience, including end-to-end ownership of medium-sized initiatives, strong facilitation and requirements skills, and hands-on experience with process analysis, Agile delivery, SQL, integrations, and UAT. Candidates should be able to challenge assumptions constructively, manage competing stakeholder needs, communicate with technical and senior business audiences, and coach less experienced analysts.

Skills

Requirements Elicitation and Analysis
Workshop Facilitation
Process Mapping and Redesign
Root-Cause Analysis
SQL and Data Analysis
Data Mapping and Integration Requirements
Agile Delivery
Backlog Ownership and Refinement
REST APIs and Integration Patterns
User Acceptance Testing
Stakeholder Management
Scope and Prioritization
Requirements Traceability
Mentoring and Coaching
Business Case and Benefits Tracking
Regulatory and Compliance Delivery

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Pension Plan
Global Share Ownership Plan with Employer Matching
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Business Rules
BPMN
Scrum
Kanban
SQL
Data Modeling
REST APIs
OpenAPI
Swagger
Jira
Confluence
Visio
Lucidchart
Azure DevOps
ServiceNow
Figma
Postman
Power BI
Databricks
KQL
Xray
WCAG
Lean Six Sigma
IIBA CCBA
IIBA CBAP
SAFe

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