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Manulife

Senior Fraud Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Experience: 3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.
Posting language: English
Posted: Oct 9, 2026

Original job description

At Manulife Bank, we are building an intelligence-led fraud management program that protects our customers, advisors, and business while enabling sustainable growth and exceptional client experiences.

As a Senior Fraud Analyst, you will play a key role in performing detailed fraud trend analysis and optimize rules to enhance performance so that the Bank operates within its risk appetite. across retail banking, mortgages, specialized lending, payments, and digital channels.

This role combines fraud investigations, analytics, risk assessment, and fraud control optimization to support the Bank's fraud management strategy. You will work closely with Operations, Risk Management, Compliance, Product, Technology, and Enterprise Fraud partners to identify emerging fraud threats, improve fraud controls, and enhance customer protection while maintaining an exceptional client experience.

Position Responsibilities:

What You'll Do:

Fraud Investigation
- Investigate suspected fraud events across banking products and customer channels.
- Review alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour.
- Conduct detailed investigations into control gaps.
- Document findings, recommendations, and case outcomes in accordance with internal policies.
- Escalate significant fraud events and emerging risks to management.
Fraud Detection & Monitoring
- Analyze fraud alerts and transactional activity to identify suspicious patterns.
- Recommend enhancements to fraud detection rules and monitoring processes.
- Support fraud trend analysis and emerging threat assessments.
- Monitor effectiveness of fraud controls and identify opportunities for improvement.
- Participate in fraud prevention initiatives designed to reduce losses and customer impact.
Fraud Analytics & Reporting
- Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.
- Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.
- Provide actionable insights and recommendations to leadership.
- Support data-driven decision making through analysis of fraud patterns and root causes.
Fraud Risk & Control Management
- Participate in fraud risk assessments for products, processes, and strategic initiatives.
- Identify control gaps and recommend mitigation strategies.
- Support testing and validation of fraud controls.
- Assist in implementation of new fraud prevention capabilities and technologies.
- Contribute to fraud policies, procedures, and playbooks.
Continuous Improvement
- Identify opportunities to automate manual processes and improve operational efficiency.
- Contribute to fraud transformation initiatives and strategic projects.
- Stay informed on emerging fraud trends, scam typologies, and industry best practices.
- Act as a subject matter expert and mentor for junior analysts.

Required Qualifications:

Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.
3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.

Knowledge of Canadian banking regulations and fraud management practices.
Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.
Knowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.

Preferred Qualifications:

Certified Fraud Examiner (CFE) designation or progress toward obtaining certification.

Experience writing complex queries to efficiently extract and manipulate large amounts of data.
Experience with Python for data manipulation is required.
Strong analytical skills and ability to identify complex fraud patterns.
Experience working with fraud monitoring tools, case management systems, or analytics platforms.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Fraud Analyst will investigate suspected fraud events and optimize fraud detection rules to protect the bank's assets. They will also prepare detailed fraud reports and collaborate with cross-functional teams to identify emerging threats and improve control effectiveness.

Requirements

Candidates must have an undergraduate degree in a relevant field and 3-5+ years of experience in fraud investigations or risk management. Proficiency in SQL, Power BI, and knowledge of Canadian banking regulations are required, with Python experience preferred.

Skills

Fraud investigation
Fraud detection
Data analytics
Risk assessment
SQL
Power BI
Python
Financial crime prevention
Regulatory compliance
Reporting
Trend analysis
Control optimization
Banking operations
Authentication
Digital identity
Mentoring

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud management
Retail banking
Mortgages
Specialized lending
Payments
Digital channels
Risk appetite
Compliance
KPIs
Root cause analysis
Control gaps
Interac
EFT
RTR
Account takeover
Certified Fraud Examiner
Case management systems
Data manipulation
Automation
Scam typologies

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