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Added 6 hours ago
TG
(#R000157699) Analytics & Insights Manager
The Global Institute for Health and Human Rights
Procter, BC
- Full-time
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Added 8 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…trusted advisor to executive stakeholders, galvanizing Ericsson’s global organization to solve the customer most sophisticated challenges today and into the 5G SA and AI‑native future. This…
Added 9 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…trusted advisor to executive stakeholders, galvanizing Ericsson’s global organization to solve the customer most sophisticated challenges today and into the 5G SA and AI‑native future. This…
Added 9 hours ago
E
PV Officer
Ergomed
Toronto, ON
- Full-time
…provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within:…
Added 9 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Atholville, NB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
W
(CAN) Asset Protection Associate
Walmart
Atholville, NB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Timmins, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
WC
(CAN) Asset Protection Associate PT
Walmart Canada
Vancouver, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Hamilton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
WC
Associé à la protection des biens
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
RB
Manager, Operations Support and Controls
Royal Bank of Canada
Toronto, ON
- Full-time
…Center, Operations, IT, and cross-functional teams to resolve case management and investigation issues as they arise. The role mitigates business risk by DCOPs and internal account…
Added 10 hours ago
BI
Senior Patient Experience Manager
Boehringer Ingelheim
Burlington, ON
- Full-time
The Senior Manager, Patient Experience will lead the evolution from traditional patient support to a consumer-led, differentiated Patient Experience in Canada. Using evolving consumer…
Added 10 hours ago
BI
Manager. Consumer Experience
Boehringer Ingelheim
Burlington, ON
- Full-time
Reporting to the Director, Consumer/Patient Experience, the Manager, Consumer Experience supports the development and localization of consumer strategies and tactics and translates…
Added 11 hours ago
Investor Services Specialist
OurCrowd
Toronto, ON
OurCrowd is seeking an Investor Services Specialist to be the first point of contact for our global investor community. This is a hands-on, high-volume operational role: you’ll manage the…
Added 11 hours ago
G
Business Development Manager - eShepherd
Gallagher
BC · British Columbia, Canada
- Full-time
Now we're looking for a proven Business Development Manager to help turn that technology into commercial growth across Canada.
Added 11 hours ago
TI
Strategic Account Manager | Woodbridge, ON, Canada
TTI, Inc.
Woodbridge, ON
- Full-time
…America, Europe, and Asia! Join a winning team in a growing global…
Added 12 hours ago
F
Senior Enterprise Customer Success Manager (CSM)
Fable
Remote, Canada
- Full-time
- Remote
Fable is seeking a Senior Enterprise Customer Success Manager to own customer retention and drive sustained product usage across a portfolio of enterprise accounts. Working with leading…
Added 12 hours ago
W
(CAN) Asset Protection Associate
Walmart
Hamilton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 12 hours ago
W
(CAN) Asset Protection Associate
Walmart
Timmins, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 12 hours ago
F
Senior Enterprise Customer Success Manager (CSM)
Fable
Canada
- Full-time
Fable is seeking a Senior Enterprise Customer Success Manager to own customer retention and drive sustained product usage across a portfolio of enterprise accounts. Working with leading…
Added 12 hours ago
T
Financial Crime Risk Investigator II (Second Level Reviewer)
TD
Toronto, ON
- Full-time
Conduct investigative analysis by collecting, assessing, and collating case file information for AML, Sanctions/ABAC & Financial Crime investigations
Added 13 hours ago
CC
QA Analyst
Computershare Canada
Toronto, ON
- Full-time
CCS's five-year strategy supports Computershare’s global priorities through two key pillars:
Added 13 hours ago
R
Manager, Operations Support and Controls
RBC
Toronto, ON
- Full-time
…Center, Operations, IT, and cross-functional teams to resolve case management and investigation issues as they arise. The role mitigates business risk by DCOPs and internal account…
Added 13 hours ago
T
Engineer II - Endpoint Protection Security
TD
Markham, ON · Mississauga, ON · Toronto, ON
- Full-time
Support vendor engagements, technology evaluations, business case development, RFI/RFP activities, service reviews, and contract-related discussions.

Manulife

Senior IT Project Manager

Toronto, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

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Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

The Senior IT Project Manager is responsible for the end-to-end delivery of strategic Global Risk Technology and AI-enabled Governance, Risk & Compliance (GRC) transformation initiatives.

As part of Technology Business Management & Strategy within Group Functions Technology, this role operates at the intersection of project and program management, technology delivery, IT governance, and business transformation. The position supports digitization, automation, and process improvement initiatives that enhance business efficiency, strengthen risk management capabilities, and enable strategic outcomes across the Global Risk portfolio.

The successful candidate partners with senior business leaders, technology executives, product owners, architects, Data & AI teams, control functions, and external partners to lead complex, cross-functional initiatives from concept through implementation. This role engages global stakeholders across North America and Asia and provides opportunity to drive enterprise transformation programs, and strategic technology investments.

This is a highly visible role requiring more than traditional project management expertise. The ideal candidate combines delivery excellence with strategic thinking, strong business and risk domain knowledge, financial acumen, executive stakeholder management, and the ability to influence outcomes across a highly matrixed organization. Success in the role requires navigating ambiguity, building alignment across diverse stakeholders, and driving measurable business value through disciplined execution and strong governance.

Position Responsibilities:

Lead end-to-end delivery of complex Global Risk Technology and AI-enabled transformation initiatives, ensuring alignment with business strategy, regulatory priorities, and enterprise objectives.
Partner with business sponsors, technology leaders, architects, product owners, and risk subject matter experts to define delivery strategies, success measures, and value realization plans.
Translate strategic priorities into executable roadmaps, integrated plans, milestones, and measurable outcomes across multiple concurrent initiatives.
Drive alignment across business, technology, Data & AI, architecture, and control functions to establish clear ownership, accountability, and decision-making frameworks.
Manage initiative scope, schedule, budget, resources, dependencies, risks, and benefits while balancing competing priorities within a complex global environment.
Lead governance forums, executive steering committees, and stakeholder discussions to facilitate timely decisions, issue resolution, and delivery transparency.
Develop executive communications, project reporting, and dashboards that provide insights into project health, risks, financial performance, and strategic trade-offs.
Drive proactive management of risks, issues, assumptions, dependencies, and regulatory considerations to enhance delivery predictability and execution confidence.
Partner with Finance, Procurement, Technology Business Management, and external vendors to support investment planning, forecasting, funding approvals, and financial stewardship.
Lead and influence cross-functional teams without direct authority, fostering collaboration, accountability, and execution excellence.
Manage vendor and partner deliverables, support contract and statement-of-work reviews, and monitor performance, financial commitments, and compliance with agreed terms.
Lead project closeout, lessons learned, and after-action reviews, ensuring operational readiness, knowledge transfer, and benefits-tracking responsibilities are established.
Promote best practices in project delivery, governance, portfolio management, and continuous improvement.
Champion an innovation-first mindset by leveraging AI, automation, and emerging technologies to simplify processes, improve productivity, enhance stakeholder experiences, and enable scalable, efficient delivery across the portfolio.

Required Qualifications:

Bachelor's degree in Computer science, Engineering, Business, or a related field, or equivalent practical experience.
10+ years of project or program management experience leading large-scale technology, transformation, or regulatory initiatives in complex enterprise environments.
5-7+ years of experience in financial services, insurance, or another highly regulated industry.
Demonstrated success leading enterprise-scale technology initiatives involving distributed teams, multiple stakeholder groups, and significant organizational complexity with executive visibility.
Strong financial management skills, including budgeting, forecasting, cost control, variance analysis, and business case development.
Strong understanding of project governance, risk management, regulatory compliance, controls, and enterprise technology delivery.
Highly organized, with strong prioritization skills and the ability to navigate ambiguity, competing priorities, and changing demands.
Exceptional communication, facilitation, negotiation, and stakeholder management skills, with the ability to influence senior leaders and drive consensus across diverse stakeholder groups.
Strong analytical, problem-solving, and decision-making capabilities with attention to detail and the ability to perform effectively under pressure.
Strong command of PMBOK, Agile, Scrum, and hybrid delivery methodologies.
Hands-on experience with Jira, Confluence, Microsoft Project, Planner, Power BI, and related project management and reporting tools.

Preferred Qualifications:

Experience supporting Governance, Risk & Compliance (GRC) programs or Global Risk functions, including Operational Risk, Market Risk, Credit Risk, Liquidity Risk, Financial Reporting Risk, Insurance Risk, or regulatory initiatives.
Experience with AI use-cases, delivering AI-enabled, data-driven, automation, analytics, or enterprise transformation initiatives.
PMP, PgMP, PMI-ACP, SAFe, or equivalent project management certification.
Experience working with global teams and distributed delivery models.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Lead end-to-end delivery of complex Global Risk Technology and AI-enabled transformation initiatives while ensuring alignment with business strategy and regulatory priorities. Manage project scope, budget, resources, and cross-functional stakeholder relationships to drive measurable business value and operational excellence.

Requirements

Requires a bachelor's degree and over 10 years of experience in large-scale technology or regulatory initiatives within complex enterprise environments. Candidates must possess strong financial management skills and proficiency in project management methodologies like Agile and Scrum.

Skills

Project management
Program management
IT governance
Business transformation
Risk management
Financial management
Stakeholder management
Strategic planning
Agile
Scrum
Data analysis
AI implementation
Process improvement
Budgeting
Forecasting
Regulatory compliance

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Management
GRC
AI
Governance
Risk Management
Financial Services
Transformation
Agile
Scrum
PMBOK
Jira
Confluence
Microsoft Project
Power BI
Regulatory Compliance
Budgeting
Forecasting
Stakeholder Management
Automation
Data Analytics
Technology Business Management
Operational Risk
Credit Risk
Market Risk
Hybrid Delivery
Enterprise Architecture
Vendor Management
Strategic Planning
Leadership

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