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Added 11 mins ago
Cross-disciplinary Controls Sr. Manager
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Strategic Leadership: Define and execute the strategic vision for the cross-disciplinary controls function. Develop and implement a robust and forward-looking control framework that aligns…
Added 4 hours ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
Full-time
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate…
Added 9 hours ago
Environmental Senior Field Coordinator
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Grande Prairie, AB
Full-time
The primary function of the Environmental Senior Field Coordinator is to assist the Environmental Project Manager with planning and completing a project. This role may be responsible for…
Added 19 hours ago
Lead Mobile Developer
BIMM
Canada
You are a hands-on lead - a player-coach, not an engineering manager. You will personally write production Swift and Kotlin while setting standards for a small pod, and you will be…
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Manager, Risk and Internal Control
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Full-time
We are searching for a Manager, Risk and Internal Control to join our Finance Team based in Halifax, Nova Scotia.
Added 20 hours ago
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Full-time
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Added 21 hours ago
Product Manager, IT Security
Base Career
Ottawa, ON
Internship
The role reports to the Senior Manager, IT Security and is scheduled for 35 hours per week.
Added 10 days ago
Bilingual Project Manager (Nuclear)
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Toronto, ON
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The Project Manager is accountable for independently leading and delivering nuclear and environmental programs from initiation through closeout. This role provides oversight across scope,…
Added 1 day ago
Principal Mechanical Engineer - HVAC, Building Services, Fire Protection
Worley
Toronto, ON
Full-time
…This is a full-time position based in Markham, Ontario. This senior technical leadership role is responsible for the design and delivery of HVAC, industrial building services, utilities,…
Added 1 day ago
Product Manager, IT Security
Base Career
Ottawa, ON
Internship
The role reports to the Senior Manager, IT Security.
Added 20 days ago
Senior Manager, Audit
KPMG Canada
Montreal, QC
Full-time
We are looking for Senior Managers to join our dynamic Public Company team. Our teams of professionals help our clients' manage risk so they can focus on their core business. By intimately…
Added 4 days ago
Senior Corporate Security Analyst
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 6 days ago
Production Operations Manager
BMO
Toronto, ON · SCC
Full-time
The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's…
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Director, Wholesale AIRB Modeling
BMO
Toronto, ON · FCP
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This is a rare opportunity to shape the models that underpin wholesale credit risk decisions for a leading Canadian bank. As Director, Wholesale AIRB Modeling you will lead the evolution of…
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Project Manager, ICAT - Redevelopment (Full Time)
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Windsor, ON
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The purpose of this position is to provide the Hospital with a senior project manager that can
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Senior Service Representative
BMO
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Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
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Manager, Engineering and Infrastructure Renewal
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Waterloo, ON · General Services Complex
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The Manager, Engineering and Infrastructure Renewal provides senior technical leadership and engineering expertise for the planning and delivery of infrastructure renewal and maintenance…
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IT Senior Project and Portfolio Manager
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Added 20 days ago
Manager/Senior Manager, Cybersecurity
KPMG Canada
Calgary, AB
Full-time
Our Calgary team is looking for highly motivated Cyber Security professionals at the Manager/Senior Manager level to join our team! As a member of KPMG Canada’s cross-functional Cyber team,…
Added 1 day ago
Manager, Facilities Maintenance (Mechanical Portfolio)
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Vancouver, BC
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Reporting to the Senior Manager, Maintenance and Construction, the Manager, Facilities Maintenance and Technical Services (Mechanical Portfolio) provides strategic leadership, operational…
Added 5 days ago
Finance Project Transformation Senior Associate
PwC
Ottawa, ON · Toronto, ON
Full-time
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate…
Added 5 days ago
Finance Program Manager
PwC
Toronto, ON
Full-time
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate…
Added 6 days ago
Assistant Manager - Garnishments (Deposit and Payment Operations)
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Montreal, QC · DEMA
Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
Added 3 days ago
Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
Full-time
We are seeking a Senior Technology Manager to lead the Loan Servicing Technology portfolio supporting critical lending platforms and services within Commercial and Corporate Banking.
Added 8 days ago
Senior Manager, Continuity and Resilience Risk
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
Reporting into the AVP Operational Resilience, The Senior Manager, Operational Resilience is responsible for the success of strategic outcomes through the direct oversight, leadership and…

Manulife

Senior Manager, Continuity and Resilience Risk

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Sep 26, 2026
Experience: 8+ years of experience in Business Continuity, operational resilience, or risk management in financial services.
Posting language: English
Posted: Sep 12, 2026

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Original job description

Reporting into the AVP Operational Resilience, The Senior Manager, Operational Resilience is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. The Senior Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team and will be responsible to:

Maintain and evolve Manulife’s Business Continuity Risk Standard, KRIs and controls.
Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity
Design processes and tools to support the first line of defense management of Business Continuity Risk
Research industry-related trends, regulations, and best practices

This role will involve extensive partnership with stakeholders from all segments, functions, and business, thus will be a complex role with broad impact. Curiosity, good business judgment and ability to connect the dots in a complex operating model are key elements for this role.

Position Responsibilities:

Support the development and maintenance of Business Continuity Management policies, standards and guidelines.
Develop execution strategy for the Business Continuity Management program by collecting and analyzing data (internal and external), applying best practices, problem-solving, and preparing/synthesizing recommendations to share with the AVP and broader stakeholder group
Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions
Deliver through execution excellence and sound program management
Support the development of various Business Continuity Program workstreams as well as ad hoc projects and risk programs
Support the design, implementation and ongoing maintenance of the Business Continuity management system.
Operate as 2nd line of defense to provide oversight and challenge over the ongoing BIA/BCP activities and reporting of risk posture, working with Segment Operational Risk Officers to help ensure timely and accurate resilience assessment outcomes
Provide education and training to business, operations and technology resources to implement the business continuity management program(s) within their respective area.
Develop dashboards and reporting and identify and ensure key operational risk and resilience exposures are reported and escalated to Senior Management and Governance / Risk Committees on a timely basis, and support review that mitigating actions and remediations are identified and taken as appropriate.

Required Qualifications:

8+ years of experience in Business Continuity, operational resilience, or risk management in financial services.
Bachelor's degree in finance, accounting, business administration, or a related field.
Proven track record of developing and implementing resilience strategies.
Expert knowledge of risk management principles, best practices, and tools
Strong understanding of financial services regulations and interfacing with internal partners.
Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management.
Strong problem-solving and strategic thinking capabilities.
Experience leading cross-functional teams and managing projects.
Ability to influence and deliver amidst ambiguity.
Strong presentation and facilitation skills; comfortable addressing large and small audiences.
Proven leadership experience and demonstrated ability to foster a high-performing culture.
Solid experience in designing, implementing, and validating the effectiveness of operational controls.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Manager leads the development and execution of strategic operational resilience programs while providing second-line oversight of business continuity risks. They partner with cross-functional stakeholders to implement policies, analyze risk data, and ensure resilience assessments are accurately reported to governance committees.

Requirements

Candidates must have 8+ years of experience in business continuity or risk management within the financial services sector. A bachelor's degree in finance, accounting, or business administration is required, along with proven leadership and strategic thinking capabilities.

Skills

Business continuity
Operational resilience
Risk management
Strategic planning
Stakeholder management
Policy development
Data analysis
Problem-solving
Program management
Risk assessment
Regulatory compliance
Leadership
Communication
Presentation skills
Facilitation
Operational controls

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Continuity
Operational Resilience
Risk Management
Financial Services
Strategic Planning
Stakeholder Management
Policy Development
KRI
BIA
BCP
Operational Risk
Governance
Compliance
Data Analysis
Program Management
Leadership
Reporting
Dashboards
Risk Assessment
Controls Validation
Regulatory Trends
Cross-functional Teams
Change Management
Financial Regulations
Operational Controls

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