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Added 11 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 11 mins ago
F
Field Service Technician (Production Toner), Ontario Region
FUJIFILM
Mississauga, ON
- Other
…standards. Working in close collaboration with the Technical Service Director, Technical Support, and Sales teams, you will build strong customer relationships, support critical accounts,…
Added 11 mins ago
SD
Regional Pharmacy Director - 15 month contract
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting directly to the Senior Director of Pharmacy Operations, Regional Pharmacy Director (Hamilton and Niagara region) monitors and
Added 11 mins ago
A
Director, Stations
AECOM
Mississauga, ON
- Full-time
AECOM is seeking a Director, Stations to be based in Mississauga, Ontario.
Added 11 mins ago
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(CAN) Senior Director, Digital Strategy and Media
Walmart
Mississauga, ON
- Full-time
…businesses, ensuring marketing investments are aligned to core business priorities and deliver measurable impact. Operating as a senior enterprise leader, this role sets growth priorities,…
Added 26 mins ago
WG
Supply Chain Business Partner
Wesdome Gold Mines
Toronto, ON
- $103,500 to $117,000 CAD / year
- Full-time
Based in Toronto, and reporting to the Director, Supply Chain and Procurement, the Supply Chain Business Partner (SCBP) acts as a key strategic sourcing and commercial advisor to our mining…
Added 26 mins ago
W
Senior Manager Employee Health, Safety and Wellness
WorkSafeBC
Richmond, BC
- Full-time
Create departmental business plans aligned with strategic objectives and performance goals, continuously monitoring and adjusting activities to meet business plan objectives.
Added 26 mins ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Reporting to the Director of Properties, the Senior Manager, Facilities and Workspace Management oversees one of five departments within Properties, and is a member of the Properties’…
Added 26 mins ago
CA
Development Manager
Canucks Autism Network
Vancouver, BC
- Full-time
Reporting to the Director of Development, this role will contribute to a proactive mid-level and major gifts relationship strategy, create compelling opportunities for investment in CAN’s…
Added 26 mins ago
ES
Advanced DevOps Engineer - EA Sports Technology
EA SPORTS
Vancouver, BC
- Full-time
You will partner with the Operations Development Director and Technical Leadership to estimate, plan, and implement projects while delivering exceptional results. You have demonstrated…
Added 26 mins ago
ES
Senior DevOps Engineer - EA Sports Technology
EA SPORTS
Vancouver, BC
- Full-time
You will partner with the Operations Development Director and Technical Lead to estimate and complete projects and deliver excellent results. You have demonstrated the ability to work with…
Added 26 mins ago
FF
Executive Director
FOOD FOR THE POOR INC
QC · QUBEC, QC
- Full-time
…revenue and expanding its philanthropic reach. The Executive Director will be expected to translate this vision into a comprehensive growth strategy, establish measurable performance…
Added 26 mins ago
Chief Information Officer/Director, Digital Services
The City of Red Deer
Red Deer, AB
The City of Red Deer is seeking an accomplished and innovative technology executive to join our Corporate Performance and Supports Division as Chief Information Officer (CIO) / Director,…
Added 26 mins ago
VA
Spécialiste approvisionnement et chaîne d’approvisionnement
Volatus Aerospace
Mirabel, QC
- Full-time
Assurer le suivi de la performance des fournisseurs et résoudre les problématiques d’approvisionnement.
Added 26 mins ago
FA
Leasing Team Lead, Ottawa
Forum Asset Management
Ottawa, ON
- Full-time
Raise performance concerns early with the Director of Leasing, and step in to cover gaps.
Added 26 mins ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Share what works with the wider leasing team, and raise performance or coverage concerns early with the Director of Leasing.
Added 26 mins ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Take part in hiring, onboarding and training of new Waterloo leasing staff, and raise performance concerns early with the Director of Leasing.
Added 26 mins ago
EL
Advisor, Analytical Chemistry
Eli Lilly and Company
Toronto, ON
- Full-time
…CM&C Technical Operations function. Reporting to the Senior Director, Technical Operations, this position leads the technical transfer, development, optimization, and validation of…
Added 26 mins ago
IB
Manager, Business Development
International Business University
Ottawa, ON
- Full-time
Join one of Canada's fastest-growing universities as our Manager, Business Development, where you will develop and activate strategic partnerships across the Ottawa region while helping…
Added 41 mins ago
R
Associate Director, Wholesale & Commercial Credit Risk
RBC
Toronto, ON
- Full-time
…adjudication for RBC’s large corporate clients. In the Associate Director role, you will be responsible for adjudicating a portfolio of accounts including clients across the Capital…
Added 41 mins ago
Senior DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
You will partner with the Operations Development Director and Technical Lead to estimate and complete projects and deliver excellent results. You have demonstrated the ability to work with…
Added 41 mins ago
C
Associate, Portfolio Manager
CIBC
Winnipeg, MB
- Full-time
…colleagues - Build relationships within the CPIC team and with other business partners to ensure a level of service delivery that is seamless and timely. You will participate in coaching…
Added 41 mins ago
B
Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
Review and continually monitor performance of existing accounts and client relationships, ensuring timely identification and escalation of emerging risks.
Added 41 mins ago
MU
VP, Workforce Development & Partnerships
MSM Unify
Vancouver, BC
- Full-time
Report on revenue performance versus target weekly - not monthly, not quarterly
Added 56 mins ago
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Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…

Manulife

Senior Manager, Operational Resilience

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Experience: 8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. The role supports the development, oversight and ongoing maturity of Manulife’s Operational Resilience framework, including Operational Resilience, Business Continuity, Incident Management and Crisis Management.

The Senior Manager, Operational Resilience will be responsible to:

Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indicators and supporting frameworks.
Provide effective 2nd line oversight and challenge of Operational Resilience, Business Continuity, Incident Management and Crisis Management risks and activities.
Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Provide practical guidance, education and training to support consistent understanding and application of resilience requirements.
Partner across business, operations, technology and risk functions to strengthen resilience practices and support effective risk management.
Monitor regulatory developments, industry practices and emerging risks to inform the continued development of the Operational Resilience framework.

This role involves extensive partnership across segments, functions and businesses and will have broad enterprise impact. Curiosity, sound risk judgment, strong communication and the ability to connect the dots across a complex operating environment are key to success.

Position Responsibilities:

Methodologies and guidance: Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools.
Oversight and challenge: Provide effective 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities and remediation.
Risk reporting and indicators: Develop dashboards, Key Risk Indicators and other management information to identify trends, vulnerabilities and material resilience exposures and support timely escalation to Senior Management and Risk Committees.
Training and awareness: Develop and deliver practical guidance, education and training to strengthen understanding and consistent application of resilience requirements.
Collaboration and influence: Partner with business, operations, technology and risk stakeholders to provide advice, influence outcomes and promote an integrated approach to resilience risk management.
External insight: Monitor regulatory expectations, industry developments and emerging risks and translate relevant insights into enhancements to the Operational Resilience framework.
Program delivery: Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems and supporting capabilities.

Required Qualifications:

8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience.
Strong knowledge of Operational Resilience, Business Continuity and operational risk management principles, frameworks and practices.
Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators and supporting tools.
Experience providing effective 2nd line oversight and challenge, with the ability to identify material risks and vulnerabilities and exercise sound risk judgment.
Strong analytical and communication skills, including experience developing risk reporting and presenting complex issues clearly to Senior Management and governance forums.
Demonstrated ability to collaborate, influence and deliver outcomes across business, operations, technology and risk stakeholders in a complex environment.

Preferred Qualifications:

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Manager will develop and maintain operational resilience frameworks, policies, and standards while providing second-line oversight of risk activities. They will also partner with business, technology, and risk stakeholders to identify vulnerabilities and drive continuous improvement across the organization.

Requirements

Candidates must have 8+ years of experience in operational resilience, business continuity, or risk management, preferably within the financial services sector. A university degree in a relevant field such as finance, business, or technology is required, along with strong analytical and communication skills.

Skills

Operational resilience
Business continuity
Operational risk management
Incident management
Crisis management
Risk assessment
Regulatory compliance
Risk reporting
Stakeholder management
Strategic planning
Policy development
Data analysis
Communication
Leadership
Financial services
Technology risk

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Resilience
Business Continuity
Operational Risk
Incident Management
Crisis Management
Risk Frameworks
Key Risk Indicators
Financial Services
Governance
Regulatory Compliance
Risk Reporting
Technology Risk
Policy Development
Stakeholder Engagement
Strategic Oversight
Risk Assessment
Data Analytics
Management Information
Operational Excellence
Enterprise Risk Management

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